Global Unified Communication-as-a-Service (UCaaS) Market Research Report 2021 - Impact of COVID-19 on the Market

Published on 04/14/2022| Code: MAR41115D| Category: Information Technology| Total Pages: 102

The Unified Communication-as-a-Service (UCaaS) market revenue was xx Million USD in 2016, grew to xx Million USD in 2021, and will reach xx Million USD in 2026, with a CAGR of xx during 2021-2026.

Considering the influence of COVID-19 on the global Unified Communication-as-a-Service (UCaaS) market, this report analyzed the impact from both global and regional perspectives. From production end to consumption end in regions such as North America, Europe, China, and Japan, the report put emphasis on analysis of market under COVID-19 and corresponding response policy in different regions.

This report also analyzes the strategies for different companies to deal with the impact of COVID-19 in detail to seek a path to recovery.

Under COVID-19 Outbreak, how the Unified Communication-as-a-Service (UCaaS) Industry will develop is also analyzed in detail in Chapter 1.8 of this report.

Major Players in Unified Communication-as-a-Service (UCaaS) market are:

Huawei Technologies Co. Ltd
Google LLC
ALE International
IBM Corporation
Telefonaktiebolaget LM Ericsson
Cisco Systems, Inc
Microsoft Corporation
AT&T
Polycom Inc
Verizon Communications, Inc
Genesys
Avaya, Inc
NICE

Most important types of Unified Communication-as-a-Service (UCaaS) products covered in this report are:

Telephony
Unified Messaging
Collaboration Platforms
Conferencing
Reporting and Analytics
Others

Most widely used downstream fields of Unified Communication-as-a-Service (UCaaS) market covered in this report are:

Banking, Financial Services, and Insurance (BFSI)
IT and Telecommunications
Consumer Goods and Retail
Healthcare
Travel and Transportation
Public Sector and Utilities
Others

Major Regions or countries covered in this report:

North America

Europe

China

Japan

Middle East and Africa

South America

India

South Korea

Southeast Asia

Others

In Chapter 3.4, the report provides analysis of the reasons behind price fluctuations.

In chapters 5, 6, and 7, the impact of COVID-19 on the different regions in both production and consumption end and SWOT analysis are pointed out.

In Chapters 8, the report presents company's recent development and strategies to deal with the impact of COVID-19.

Years considered for this report:

Historical Years: 2016-2020

Base Year: 2020

Estimated Year: 2021

Forecast Period: 2021-2026

Table of Content

1 Unified Communication-as-a-Service (UCaaS) Introduction and Market Overview

1.1 Objectives of the Study

1.2 Overview of Unified Communication-as-a-Service (UCaaS)

1.3 Unified Communication-as-a-Service (UCaaS) Market Scope and Market Size Estimation

1.3.1 Market Concentration Ratio and Market Maturity Analysis

1.3.2 Global Unified Communication-as-a-Service (UCaaS) Revenue and Growth Rate from 2016-2026

1.4 Market Segmentation

1.4.1 Types of Unified Communication-as-a-Service (UCaaS)

1.4.2 Applications of Unified Communication-as-a-Service (UCaaS)

1.4.3 Research Regions

1.5 Market Dynamics

1.5.1 Unified Communication-as-a-Service (UCaaS) Industry Trends

1.5.2 Unified Communication-as-a-Service (UCaaS) Drivers

1.5.3 Unified Communication-as-a-Service (UCaaS) Market Challenges

1.5.4 Unified Communication-as-a-Service (UCaaS) Market Restraints

1.6 Industry News and Policies by Regions

1.6.1 Industry News

1.6.2 Industry Policies

1.7 Mergers & Acquisitions, Expansion Plans

1.8 Unified Communication-as-a-Service (UCaaS) Industry Development Trends under COVID-19 Outbreak

1.8.1 Global COVID-19 Status Overview

1.8.2 Influence of COVID-19 Outbreak on Unified Communication-as-a-Service (UCaaS) Industry Development

2 Industry Chain Analysis

2.1 Upstream Raw Material Supply and Demand Analysis

2.1.1 Global Unified Communication-as-a-Service (UCaaS) Major Upstream Raw Material and Suppliers

2.1.2 Raw Material Source Analysis

2.2 Major Players of Unified Communication-as-a-Service (UCaaS)

2.2.1 Major Players Manufacturing Base of Unified Communication-as-a-Service (UCaaS) in 2020

2.2.2 Major Players Market Distribution in 2020

2.3 Unified Communication-as-a-Service (UCaaS) Manufacturing Cost Structure Analysis

2.3.1 Production Process Analysis

2.3.2 Manufacturing Cost Structure of Unified Communication-as-a-Service (UCaaS)

2.3.3 Labor Cost of Unified Communication-as-a-Service (UCaaS)

2.4 Market Channel Analysis of Unified Communication-as-a-Service (UCaaS)

2.5 Major Down Stream Customers by Application

3 Global Unified Communication-as-a-Service (UCaaS) Market, by Type

3.1 Global Unified Communication-as-a-Service (UCaaS) Revenue and Market Share by Type (2016-2021)

3.2 Global Unified Communication-as-a-Service (UCaaS) Production and Market Share by Type (2016-2021)

3.3 Global Unified Communication-as-a-Service (UCaaS) Revenue and Growth Rate by Type (2016-2021)

3.3.1 Global Unified Communication-as-a-Service (UCaaS) Revenue and Growth Rate of Telephony
3.3.2 Global Unified Communication-as-a-Service (UCaaS) Revenue and Growth Rate of Unified Messaging
3.3.3 Global Unified Communication-as-a-Service (UCaaS) Revenue and Growth Rate of Collaboration Platforms
3.3.4 Global Unified Communication-as-a-Service (UCaaS) Revenue and Growth Rate of Conferencing
3.3.5 Global Unified Communication-as-a-Service (UCaaS) Revenue and Growth Rate of Reporting and Analytics
3.3.6 Global Unified Communication-as-a-Service (UCaaS) Revenue and Growth Rate of Others
3.4 Global Unified Communication-as-a-Service (UCaaS) Price Analysis by Type (2016-2021)

3.4.1 Explanation of Different Type Product Price Trends

4 Unified Communication-as-a-Service (UCaaS) Market, by Application

4.1 Downstream Market Overview

4.2 Global Unified Communication-as-a-Service (UCaaS) Consumption and Market Share by Application (2016-2021)

4.3 Global Unified Communication-as-a-Service (UCaaS) Consumption and Growth Rate by Application (2016-2021)

4.3.1 Global Unified Communication-as-a-Service (UCaaS) Consumption and Growth Rate of Banking, Financial Services, and Insurance (BFSI) (2016-2021)
4.3.2 Global Unified Communication-as-a-Service (UCaaS) Consumption and Growth Rate of IT and Telecommunications (2016-2021)
4.3.3 Global Unified Communication-as-a-Service (UCaaS) Consumption and Growth Rate of Consumer Goods and Retail (2016-2021)
4.3.4 Global Unified Communication-as-a-Service (UCaaS) Consumption and Growth Rate of Healthcare (2016-2021)
4.3.5 Global Unified Communication-as-a-Service (UCaaS) Consumption and Growth Rate of Travel and Transportation (2016-2021)
4.3.6 Global Unified Communication-as-a-Service (UCaaS) Consumption and Growth Rate of Public Sector and Utilities (2016-2021)
4.3.7 Global Unified Communication-as-a-Service (UCaaS) Consumption and Growth Rate of Others (2016-2021)

5 Global Unified Communication-as-a-Service (UCaaS) Consumption, Revenue ($) by Region (2016-2021)

5.1 Global Unified Communication-as-a-Service (UCaaS) Revenue and Market Share by Region (2016-2021)

5.2 Global Unified Communication-as-a-Service (UCaaS) Consumption and Market Share by Region (2016-2021)

5.3 Global Unified Communication-as-a-Service (UCaaS) Consumption, Revenue, Price and Gross Margin (2016-2021)

5.4 North America Unified Communication-as-a-Service (UCaaS) Consumption, Revenue, Price and Gross Margin (2016-2021)

5.4.1 North America Unified Communication-as-a-Service (UCaaS) Market Under COVID-19

5.4.2 North America Unified Communication-as-a-Service (UCaaS) SWOT Analysis

5.5 Europe Unified Communication-as-a-Service (UCaaS) Consumption, Revenue, Price and Gross Margin (2016-2021)

5.5.1 Europe Unified Communication-as-a-Service (UCaaS) Market Under COVID-19

5.5.2 Europe Unified Communication-as-a-Service (UCaaS) SWOT Analysis

5.6 China Unified Communication-as-a-Service (UCaaS) Consumption, Revenue, Price and Gross Margin (2016-2021)

5.6.1 China Unified Communication-as-a-Service (UCaaS) Market Under COVID-19

5.6.2 China Unified Communication-as-a-Service (UCaaS) SWOT Analysis

5.7 Japan Unified Communication-as-a-Service (UCaaS) Consumption, Revenue, Price and Gross Margin (2016-2021)

5.7.1 Japan Unified Communication-as-a-Service (UCaaS) Market Under COVID-19

5.7.2 Japan Unified Communication-as-a-Service (UCaaS) SWOT Analysis

5.8 Middle East and Africa Unified Communication-as-a-Service (UCaaS) Consumption, Revenue, Price and Gross Margin (2016-2021)

5.8.1 Middle East and Africa Unified Communication-as-a-Service (UCaaS) Market Under COVID-19

5.8.2 Middle East and Africa Unified Communication-as-a-Service (UCaaS) SWOT Analysis

5.9 India Unified Communication-as-a-Service (UCaaS) Consumption, Revenue, Price and Gross Margin (2016-2021)

5.9.1 India Unified Communication-as-a-Service (UCaaS) Market Under COVID-19

5.9.2 India Unified Communication-as-a-Service (UCaaS) SWOT Analysis

5.10 South America Unified Communication-as-a-Service (UCaaS) Consumption, Revenue, Price and Gross Margin (2016-2021)

5.10.1 South America Unified Communication-as-a-Service (UCaaS) Market Under COVID-19

5.10.2 South America Unified Communication-as-a-Service (UCaaS) SWOT Analysis

5.11 South Korea Unified Communication-as-a-Service (UCaaS) Consumption, Revenue, Price and Gross Margin (2016-2021)

5.11.1 South Korea Unified Communication-as-a-Service (UCaaS) Market Under COVID-19

5.11.2 South Korea Unified Communication-as-a-Service (UCaaS) SWOT Analysis

5.12 Southeast Asia Unified Communication-as-a-Service (UCaaS) Consumption, Revenue, Price and Gross Margin (2016-2021)

5.12.1 Southeast Asia Unified Communication-as-a-Service (UCaaS) Market Under COVID-19

5.12.2 Southeast Asia Unified Communication-as-a-Service (UCaaS) SWOT Analysis

6 Global Unified Communication-as-a-Service (UCaaS) Production by Top Regions (2016-2021)

6.1 Global Unified Communication-as-a-Service (UCaaS) Production by Top Regions (2016-2021)

6.2 North America Unified Communication-as-a-Service (UCaaS) Production and Growth Rate

6.3 Europe Unified Communication-as-a-Service (UCaaS) Production and Growth Rate

6.4 China Unified Communication-as-a-Service (UCaaS) Production and Growth Rate

6.5 Japan Unified Communication-as-a-Service (UCaaS) Production and Growth Rate

6.6 India Unified Communication-as-a-Service (UCaaS) Production and Growth Rate

7 Global Unified Communication-as-a-Service (UCaaS) Consumption by Regions (2016-2021)

7.1 Global Unified Communication-as-a-Service (UCaaS) Consumption by Regions (2016-2021)

7.2 North America Unified Communication-as-a-Service (UCaaS) Consumption and Growth Rate

7.3 Europe Unified Communication-as-a-Service (UCaaS) Consumption and Growth Rate

7.4 China Unified Communication-as-a-Service (UCaaS) Consumption and Growth Rate

7.5 Japan Unified Communication-as-a-Service (UCaaS) Consumption and Growth Rate

7.6 Middle East & Africa Unified Communication-as-a-Service (UCaaS) Consumption and Growth Rate

7.7 India Unified Communication-as-a-Service (UCaaS) Consumption and Growth Rate

7.8 South America Unified Communication-as-a-Service (UCaaS) Consumption and Growth Rate

7.9 South Korea Unified Communication-as-a-Service (UCaaS) Consumption and Growth Rate

7.10 Southeast Asia Unified Communication-as-a-Service (UCaaS) Consumption and Growth Rate

8 Competitive Landscape

8.1 Competitive Profile

8.2 Huawei Technologies Co. Ltd Market Performance Analysis
8.2.1 Company Profiles
8.2.2 Unified Communication-as-a-Service (UCaaS) Product Profiles, Application and Specification
8.2.3 Huawei Technologies Co. Ltd Sales, Revenue, Price, Gross Margin 2016-2021
8.2.4 Company Recent Development
8.2.5 Strategies for Company to Deal with the Impact of COVID-19
8.3 Google LLC Market Performance Analysis
8.3.1 Company Profiles
8.3.2 Unified Communication-as-a-Service (UCaaS) Product Profiles, Application and Specification
8.3.3 Google LLC Sales, Revenue, Price, Gross Margin 2016-2021
8.3.4 Company Recent Development
8.3.5 Strategies for Company to Deal with the Impact of COVID-19
8.4 ALE International Market Performance Analysis
8.4.1 Company Profiles
8.4.2 Unified Communication-as-a-Service (UCaaS) Product Profiles, Application and Specification
8.4.3 ALE International Sales, Revenue, Price, Gross Margin 2016-2021
8.4.4 Company Recent Development
8.4.5 Strategies for Company to Deal with the Impact of COVID-19
8.5 IBM Corporation Market Performance Analysis
8.5.1 Company Profiles
8.5.2 Unified Communication-as-a-Service (UCaaS) Product Profiles, Application and Specification
8.5.3 IBM Corporation Sales, Revenue, Price, Gross Margin 2016-2021
8.5.4 Company Recent Development
8.5.5 Strategies for Company to Deal with the Impact of COVID-19
8.6 Telefonaktiebolaget LM Ericsson Market Performance Analysis
8.6.1 Company Profiles
8.6.2 Unified Communication-as-a-Service (UCaaS) Product Profiles, Application and Specification
8.6.3 Telefonaktiebolaget LM Ericsson Sales, Revenue, Price, Gross Margin 2016-2021
8.6.4 Company Recent Development
8.6.5 Strategies for Company to Deal with the Impact of COVID-19
8.7 Cisco Systems, Inc Market Performance Analysis
8.7.1 Company Profiles
8.7.2 Unified Communication-as-a-Service (UCaaS) Product Profiles, Application and Specification
8.7.3 Cisco Systems, Inc Sales, Revenue, Price, Gross Margin 2016-2021
8.7.4 Company Recent Development
8.7.5 Strategies for Company to Deal with the Impact of COVID-19
8.8 Microsoft Corporation Market Performance Analysis
8.8.1 Company Profiles
8.8.2 Unified Communication-as-a-Service (UCaaS) Product Profiles, Application and Specification
8.8.3 Microsoft Corporation Sales, Revenue, Price, Gross Margin 2016-2021
8.8.4 Company Recent Development
8.8.5 Strategies for Company to Deal with the Impact of COVID-19
8.9 AT&T Market Performance Analysis
8.9.1 Company Profiles
8.9.2 Unified Communication-as-a-Service (UCaaS) Product Profiles, Application and Specification
8.9.3 AT&T Sales, Revenue, Price, Gross Margin 2016-2021
8.9.4 Company Recent Development
8.9.5 Strategies for Company to Deal with the Impact of COVID-19
8.10 Polycom Inc Market Performance Analysis
8.10.1 Company Profiles
8.10.2 Unified Communication-as-a-Service (UCaaS) Product Profiles, Application and Specification
8.10.3 Polycom Inc Sales, Revenue, Price, Gross Margin 2016-2021
8.10.4 Company Recent Development
8.10.5 Strategies for Company to Deal with the Impact of COVID-19
8.11 Verizon Communications, Inc Market Performance Analysis
8.11.1 Company Profiles
8.11.2 Unified Communication-as-a-Service (UCaaS) Product Profiles, Application and Specification
8.11.3 Verizon Communications, Inc Sales, Revenue, Price, Gross Margin 2016-2021
8.11.4 Company Recent Development
8.11.5 Strategies for Company to Deal with the Impact of COVID-19
8.12 Genesys Market Performance Analysis
8.12.1 Company Profiles
8.12.2 Unified Communication-as-a-Service (UCaaS) Product Profiles, Application and Specification
8.12.3 Genesys Sales, Revenue, Price, Gross Margin 2016-2021
8.12.4 Company Recent Development
8.12.5 Strategies for Company to Deal with the Impact of COVID-19
8.13 Avaya, Inc Market Performance Analysis
8.13.1 Company Profiles
8.13.2 Unified Communication-as-a-Service (UCaaS) Product Profiles, Application and Specification
8.13.3 Avaya, Inc Sales, Revenue, Price, Gross Margin 2016-2021
8.13.4 Company Recent Development
8.13.5 Strategies for Company to Deal with the Impact of COVID-19
8.14 NICE Market Performance Analysis
8.14.1 Company Profiles
8.14.2 Unified Communication-as-a-Service (UCaaS) Product Profiles, Application and Specification
8.14.3 NICE Sales, Revenue, Price, Gross Margin 2016-2021
8.14.4 Company Recent Development
8.14.5 Strategies for Company to Deal with the Impact of COVID-19

9 Global Unified Communication-as-a-Service (UCaaS) Market Analysis and Forecast by Type and Application

9.1 Global Unified Communication-as-a-Service (UCaaS) Market Revenue & Volume Forecast, by Type (2021-2026)

9.1.1 Telephony Market Revenue and Volume Forecast (2021-2026)
9.1.2 Unified Messaging Market Revenue and Volume Forecast (2021-2026)
9.1.3 Collaboration Platforms Market Revenue and Volume Forecast (2021-2026)
9.1.4 Conferencing Market Revenue and Volume Forecast (2021-2026)
9.1.5 Reporting and Analytics Market Revenue and Volume Forecast (2021-2026)
9.1.6 Others Market Revenue and Volume Forecast (2021-2026)
9.2 Global Unified Communication-as-a-Service (UCaaS) Market Revenue & Volume Forecast, by Application (2021-2026)

9.2.1 Banking, Financial Services, and Insurance (BFSI) Market Revenue and Volume Forecast (2021-2026)
9.2.2 IT and Telecommunications Market Revenue and Volume Forecast (2021-2026)
9.2.3 Consumer Goods and Retail Market Revenue and Volume Forecast (2021-2026)
9.2.4 Healthcare Market Revenue and Volume Forecast (2021-2026)
9.2.5 Travel and Transportation Market Revenue and Volume Forecast (2021-2026)
9.2.6 Public Sector and Utilities Market Revenue and Volume Forecast (2021-2026)
9.2.7 Others Market Revenue and Volume Forecast (2021-2026)

10 Unified Communication-as-a-Service (UCaaS) Market Supply and Demand Forecast by Region

10.1 North America Market Supply and Demand Forecast (2021-2026)

10.2 Europe Market Supply and Demand Forecast (2021-2026)

10.3 China Market Supply and Demand Forecast (2021-2026)

10.4 Japan Market Supply and Demand Forecast (2021-2026)

10.5 Middle East and Africa Market Supply and Demand Forecast (2021-2026)

10.6 India Market Supply and Demand Forecast (2021-2026)

10.7 South America Market Supply and Demand Forecast (2021-2026)

10.8 South Korea Market Supply and Demand Forecast (2021-2026)

10.9 Southeast Asia Market Supply and Demand Forecast (2021-2026)

10.10 Explanation of Market Size Trends by Region

10.11 Unified Communication-as-a-Service (UCaaS) Market Trends Analysis