Sample Request

COVID-19 Outbreak-Global Technical Support Outsourcing Industry Market Report-Development Trends, Threats, Opportunities and Competitive Landscape in 2020

SELECT LICENSE:

Published on 11/03/2020| Code: MAR41115D| Category: Utilities| Total Pages: 107

With the increasing use of technology in modern times, there is a growing requirement to provide technical support. Many organizations locate their technical support departments or call centers in countries or regions with lower costs.

The Technical Support Outsourcing market revenue was xx.xx Million USD in 2019, and will reach xx.xx Million USD in 2025, with a CAGR of x.x% during 2020-2025.

Under COVID-19 outbreak globally, this report provides 360 degrees of analysis from supply chain, import and export control to regional government policy and future influence on the industry. Detailed analysis about market status (2015-2020), enterprise competition pattern, advantages and disadvantages of enterprise products, industry development trends (2020-2025), regional industrial layout characteristics and macroeconomic policies, industrial policy has also been included. From raw materials to end users of this industry are analyzed scientifically, the trends of product circulation and sales channel will be presented as well. Considering COVID-19, this report provides comprehensive and in-depth analysis on how the epidemic push this industry transformation and reform.

In COVID-19 outbreak, Chapter 2.2 of this report provides an analysis of the impact of COVID-19 on the global economy and the Technical Support Outsourcing industry.

Chapter 3.7 covers the analysis of the impact of COVID-19 from the perspective of the industry chain.

In addition, chapters 7-11 consider the impact of COVID-19 on the regional economy.

The Technical Support Outsourcing market can be split based on product types, major applications, and important countries as follows:

Key players in the global Technical Support Outsourcing market covered in Chapter 12:

Collabera
Infosys
Inforonics Global Services
Telus International
Flatworld Solutions
Accenture
Wipro
PSI Contact Center
IBM
HCL Technologies
HCL Technology
CALLZILLA
Helpdesk365
Telegenisys INC USA
Iyogi
Support.com
CGS
Global Response
Ninja Partners Inc.
Datamark
Help Scout
Hudson Software
SupportHunt
Genpact
Infinit Contact

In Chapter 4 and 14.1, on the basis of types, the Technical Support Outsourcing market from 2015 to 2025 is primarily split into:

Pre-Sales Support Service
Post-Sale Support Service
Managed Technical Support Service
Enterprise Technical Helpdesk Services
Others

In Chapter 5 and 14.2, on the basis of applications, the Technical Support Outsourcing market from 2015 to 2025 covers:

Information Technology
Finance
Human Capital
Production & Manufacturing
Telecommunication
Automotive
Energy & Utilities
Education
Media & Entertainment

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2025) of the following regions are covered in Chapter 6, 7, 8, 9, 10, 11, 14:

North America (Covered in Chapter 7 and 14)

United States

Canada

Mexico

Europe (Covered in Chapter 8 and 14)

Germany

UK

France

Italy

Spain

Russia

Others

Asia-Pacific (Covered in Chapter 9 and 14)

China

Japan

South Korea

Australia

India

Southeast Asia

Others

Middle East and Africa (Covered in Chapter 10 and 14)

Saudi Arabia

UAE

Egypt

Nigeria

South Africa

Others

South America (Covered in Chapter 11 and 14)

Brazil

Argentina

Columbia

Chile

Others

Years considered for this report:

Historical Years: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2020-2025

Table of Content

1 Technical Support Outsourcing Introduction and Market Overview

1.1 Objectives of the Study

1.2 Overview of Technical Support Outsourcing

1.3 Scope of The Study

1.3.1 Key Market Segments

1.3.2 Players Covered

1.3.3 COVID-19's impact on the Technical Support Outsourcing industry

1.4 Methodology of The Study

1.5 Research Data Source

2 Executive Summary

2.1 Market Overview

2.1.1 Global Technical Support Outsourcing Market Size, 2015 – 2020

2.1.2 Global Technical Support Outsourcing Market Size by Type, 2015 – 2020

2.1.3 Global Technical Support Outsourcing Market Size by Application, 2015 – 2020

2.1.4 Global Technical Support Outsourcing Market Size by Region, 2015 - 2025

2.2 Business Environment Analysis

2.2.1 Global COVID-19 Status and Economic Overview

2.2.2 Influence of COVID-19 Outbreak on Technical Support Outsourcing Industry Development

3 Industry Chain Analysis

3.1 Upstream Raw Material Suppliers of Technical Support Outsourcing Analysis

3.2 Major Players of Technical Support Outsourcing

3.3 Technical Support Outsourcing Manufacturing Cost Structure Analysis

3.3.1 Production Process Analysis

3.3.2 Manufacturing Cost Structure of Technical Support Outsourcing

3.3.3 Labor Cost of Technical Support Outsourcing

3.4 Market Distributors of Technical Support Outsourcing

3.5 Major Downstream Buyers of Technical Support Outsourcing Analysis

3.6 The Impact of Covid-19 From the Perspective of Industry Chain

3.7 Regional Import and Export Controls Will Exist for a Long Time

3.8 Continued downward PMI Spreads Globally

4 Global Technical Support Outsourcing Market, by Type

4.1 Global Technical Support Outsourcing Value and Market Share by Type (2015-2020)

4.2 Global Technical Support Outsourcing Production and Market Share by Type (2015-2020)

4.3 Global Technical Support Outsourcing Value and Growth Rate by Type (2015-2020)

4.3.1 Global Technical Support Outsourcing Value and Growth Rate of Pre-Sales Support Service
4.3.2 Global Technical Support Outsourcing Value and Growth Rate of Post-Sale Support Service
4.3.3 Global Technical Support Outsourcing Value and Growth Rate of Managed Technical Support Service
4.3.4 Global Technical Support Outsourcing Value and Growth Rate of Enterprise Technical Helpdesk Services
4.3.5 Global Technical Support Outsourcing Value and Growth Rate of Others
4.4 Global Technical Support Outsourcing Price Analysis by Type (2015-2020)

5 Technical Support Outsourcing Market, by Application

5.1 Downstream Market Overview

5.2 Global Technical Support Outsourcing Consumption and Market Share by Application (2015-2020)

5.3 Global Technical Support Outsourcing Consumption and Growth Rate by Application (2015-2020)

5.3.1 Global Technical Support Outsourcing Consumption and Growth Rate of Information Technology (2015-2020)
5.3.2 Global Technical Support Outsourcing Consumption and Growth Rate of Finance (2015-2020)
5.3.3 Global Technical Support Outsourcing Consumption and Growth Rate of Human Capital (2015-2020)
5.3.4 Global Technical Support Outsourcing Consumption and Growth Rate of Production & Manufacturing (2015-2020)
5.3.5 Global Technical Support Outsourcing Consumption and Growth Rate of Telecommunication (2015-2020)
5.3.6 Global Technical Support Outsourcing Consumption and Growth Rate of Automotive (2015-2020)
5.3.7 Global Technical Support Outsourcing Consumption and Growth Rate of Energy & Utilities (2015-2020)
5.3.8 Global Technical Support Outsourcing Consumption and Growth Rate of Education (2015-2020)
5.3.9 Global Technical Support Outsourcing Consumption and Growth Rate of Media & Entertainment (2015-2020)

6 Global Technical Support Outsourcing Market Analysis by Regions

6.1 Global Technical Support Outsourcing Sales, Revenue and Market Share by Regions

6.1.1 Global Technical Support Outsourcing Sales by Regions (2015-2020)

6.1.2 Global Technical Support Outsourcing Revenue by Regions (2015-2020)

6.2 North America Technical Support Outsourcing Sales and Growth Rate (2015-2020)

6.3 Europe Technical Support Outsourcing Sales and Growth Rate (2015-2020)

6.4 Asia-Pacific Technical Support Outsourcing Sales and Growth Rate (2015-2020)

6.5 Middle East and Africa Technical Support Outsourcing Sales and Growth Rate (2015-2020)

6.6 South America Technical Support Outsourcing Sales and Growth Rate (2015-2020)

7 North America Technical Support Outsourcing Market Analysis by Countries

7.1 The Influence of COVID-19 on North America Market

7.2 North America Technical Support Outsourcing Sales, Revenue and Market Share by Countries

7.2.1 North America Technical Support Outsourcing Sales by Countries (2015-2020)

7.2.2 North America Technical Support Outsourcing Revenue by Countries (2015-2020)

7.3 United States Technical Support Outsourcing Sales and Growth Rate (2015-2020)

7.4 Canada Technical Support Outsourcing Sales and Growth Rate (2015-2020)

7.5 Mexico Technical Support Outsourcing Sales and Growth Rate (2015-2020)

8 Europe Technical Support Outsourcing Market Analysis by Countries

8.1 The Influence of COVID-19 on Europe Market

8.2 Europe Technical Support Outsourcing Sales, Revenue and Market Share by Countries

8.2.1 Europe Technical Support Outsourcing Sales by Countries (2015-2020)

8.2.2 Europe Technical Support Outsourcing Revenue by Countries (2015-2020)

8.3 Germany Technical Support Outsourcing Sales and Growth Rate (2015-2020)

8.4 UK Technical Support Outsourcing Sales and Growth Rate (2015-2020)

8.5 France Technical Support Outsourcing Sales and Growth Rate (2015-2020)

8.6 Italy Technical Support Outsourcing Sales and Growth Rate (2015-2020)

8.7 Spain Technical Support Outsourcing Sales and Growth Rate (2015-2020)

8.8 Russia Technical Support Outsourcing Sales and Growth Rate (2015-2020)

9 Asia Pacific Technical Support Outsourcing Market Analysis by Countries

9.1 The Influence of COVID-19 on Asia Pacific Market

9.2 Asia Pacific Technical Support Outsourcing Sales, Revenue and Market Share by Countries

9.2.1 Asia Pacific Technical Support Outsourcing Sales by Countries (2015-2020)

9.2.2 Asia Pacific Technical Support Outsourcing Revenue by Countries (2015-2020)

9.3 China Technical Support Outsourcing Sales and Growth Rate (2015-2020)

9.4 Japan Technical Support Outsourcing Sales and Growth Rate (2015-2020)

9.5 South Korea Technical Support Outsourcing Sales and Growth Rate (2015-2020)

9.6 India Technical Support Outsourcing Sales and Growth Rate (2015-2020)

9.7 Southeast Asia Technical Support Outsourcing Sales and Growth Rate (2015-2020)

9.8 Australia Technical Support Outsourcing Sales and Growth Rate (2015-2020)

10 Middle East and Africa Technical Support Outsourcing Market Analysis by Countries

10.1 The Influence of COVID-19 on Middle East and Africa Market

10.2 Middle East and Africa Technical Support Outsourcing Sales, Revenue and Market Share by Countries

10.2.1 Middle East and Africa Technical Support Outsourcing Sales by Countries (2015-2020)

10.2.2 Middle East and Africa Technical Support Outsourcing Revenue by Countries (2015-2020)

10.3 Saudi Arabia Technical Support Outsourcing Sales and Growth Rate (2015-2020)

10.4 UAE Technical Support Outsourcing Sales and Growth Rate (2015-2020)

10.5 Egypt Technical Support Outsourcing Sales and Growth Rate (2015-2020)

10.6 Nigeria Technical Support Outsourcing Sales and Growth Rate (2015-2020)

10.7 South Africa Technical Support Outsourcing Sales and Growth Rate (2015-2020)

11 South America Technical Support Outsourcing Market Analysis by Countries

11.1 The Influence of COVID-19 on Middle East and Africa Market

11.2 South America Technical Support Outsourcing Sales, Revenue and Market Share by Countries

11.2.1 South America Technical Support Outsourcing Sales by Countries (2015-2020)

11.2.2 South America Technical Support Outsourcing Revenue by Countries (2015-2020)

11.3 Brazil Technical Support Outsourcing Sales and Growth Rate (2015-2020)

11.4 Argentina Technical Support Outsourcing Sales and Growth Rate (2015-2020)

11.5 Columbia Technical Support Outsourcing Sales and Growth Rate (2015-2020)

11.6 Chile Technical Support Outsourcing Sales and Growth Rate (2015-2020)

12 Competitive Landscape

12.1 Collabera
12.1.1 Collabera Basic Information
12.1.2 Technical Support Outsourcing Product Introduction
12.1.3 Collabera Production, Value, Price, Gross Margin 2015-2020
12.2 Infosys
12.2.1 Infosys Basic Information
12.2.2 Technical Support Outsourcing Product Introduction
12.2.3 Infosys Production, Value, Price, Gross Margin 2015-2020
12.3 Inforonics Global Services
12.3.1 Inforonics Global Services Basic Information
12.3.2 Technical Support Outsourcing Product Introduction
12.3.3 Inforonics Global Services Production, Value, Price, Gross Margin 2015-2020
12.4 Telus International
12.4.1 Telus International Basic Information
12.4.2 Technical Support Outsourcing Product Introduction
12.4.3 Telus International Production, Value, Price, Gross Margin 2015-2020
12.5 Flatworld Solutions
12.5.1 Flatworld Solutions Basic Information
12.5.2 Technical Support Outsourcing Product Introduction
12.5.3 Flatworld Solutions Production, Value, Price, Gross Margin 2015-2020
12.6 Accenture
12.6.1 Accenture Basic Information
12.6.2 Technical Support Outsourcing Product Introduction
12.6.3 Accenture Production, Value, Price, Gross Margin 2015-2020
12.7 Wipro
12.7.1 Wipro Basic Information
12.7.2 Technical Support Outsourcing Product Introduction
12.7.3 Wipro Production, Value, Price, Gross Margin 2015-2020
12.8 PSI Contact Center
12.8.1 PSI Contact Center Basic Information
12.8.2 Technical Support Outsourcing Product Introduction
12.8.3 PSI Contact Center Production, Value, Price, Gross Margin 2015-2020
12.9 IBM
12.9.1 IBM Basic Information
12.9.2 Technical Support Outsourcing Product Introduction
12.9.3 IBM Production, Value, Price, Gross Margin 2015-2020
12.10 HCL Technologies
12.10.1 HCL Technologies Basic Information
12.10.2 Technical Support Outsourcing Product Introduction
12.10.3 HCL Technologies Production, Value, Price, Gross Margin 2015-2020
12.11 HCL Technology
12.11.1 HCL Technology Basic Information
12.11.2 Technical Support Outsourcing Product Introduction
12.11.3 HCL Technology Production, Value, Price, Gross Margin 2015-2020
12.12 CALLZILLA
12.12.1 CALLZILLA Basic Information
12.12.2 Technical Support Outsourcing Product Introduction
12.12.3 CALLZILLA Production, Value, Price, Gross Margin 2015-2020
12.13 Helpdesk365
12.13.1 Helpdesk365 Basic Information
12.13.2 Technical Support Outsourcing Product Introduction
12.13.3 Helpdesk365 Production, Value, Price, Gross Margin 2015-2020
12.14 Telegenisys INC USA
12.14.1 Telegenisys INC USA Basic Information
12.14.2 Technical Support Outsourcing Product Introduction
12.14.3 Telegenisys INC USA Production, Value, Price, Gross Margin 2015-2020
12.15 Iyogi
12.15.1 Iyogi Basic Information
12.15.2 Technical Support Outsourcing Product Introduction
12.15.3 Iyogi Production, Value, Price, Gross Margin 2015-2020
12.16 Support.com
12.16.1 Support.com Basic Information
12.16.2 Technical Support Outsourcing Product Introduction
12.16.3 Support.com Production, Value, Price, Gross Margin 2015-2020
12.17 CGS
12.17.1 CGS Basic Information
12.17.2 Technical Support Outsourcing Product Introduction
12.17.3 CGS Production, Value, Price, Gross Margin 2015-2020
12.18 Global Response
12.18.1 Global Response Basic Information
12.18.2 Technical Support Outsourcing Product Introduction
12.18.3 Global Response Production, Value, Price, Gross Margin 2015-2020
12.19 Ninja Partners Inc.
12.19.1 Ninja Partners Inc. Basic Information
12.19.2 Technical Support Outsourcing Product Introduction
12.19.3 Ninja Partners Inc. Production, Value, Price, Gross Margin 2015-2020
12.20 Datamark
12.20.1 Datamark Basic Information
12.20.2 Technical Support Outsourcing Product Introduction
12.20.3 Datamark Production, Value, Price, Gross Margin 2015-2020
12.21 Help Scout
12.21.1 Help Scout Basic Information
12.21.2 Technical Support Outsourcing Product Introduction
12.21.3 Help Scout Production, Value, Price, Gross Margin 2015-2020
12.22 Hudson Software
12.22.1 Hudson Software Basic Information
12.22.2 Technical Support Outsourcing Product Introduction
12.22.3 Hudson Software Production, Value, Price, Gross Margin 2015-2020
12.23 SupportHunt
12.23.1 SupportHunt Basic Information
12.23.2 Technical Support Outsourcing Product Introduction
12.23.3 SupportHunt Production, Value, Price, Gross Margin 2015-2020
12.24 Genpact
12.24.1 Genpact Basic Information
12.24.2 Technical Support Outsourcing Product Introduction
12.24.3 Genpact Production, Value, Price, Gross Margin 2015-2020
12.25 Infinit Contact
12.25.1 Infinit Contact Basic Information
12.25.2 Technical Support Outsourcing Product Introduction
12.25.3 Infinit Contact Production, Value, Price, Gross Margin 2015-2020

13 Industry Outlook

13.1 Market Driver Analysis

13.1.2 Market Restraints Analysis

13.1.3 Market Trends Analysis

13.2 Merger, Acquisition and New Investment

13.3 News of Product Release

14 Global Technical Support Outsourcing Market Forecast

14.1 Global Technical Support Outsourcing Market Value & Volume Forecast, by Type (2020-2025)

14.1.1 Pre-Sales Support Service Market Value and Volume Forecast (2020-2025)
14.1.2 Post-Sale Support Service Market Value and Volume Forecast (2020-2025)
14.1.3 Managed Technical Support Service Market Value and Volume Forecast (2020-2025)
14.1.4 Enterprise Technical Helpdesk Services Market Value and Volume Forecast (2020-2025)
14.1.5 Others Market Value and Volume Forecast (2020-2025)
14.2 Global Technical Support Outsourcing Market Value & Volume Forecast, by Application (2020-2025)

14.2.1 Information Technology Market Value and Volume Forecast (2020-2025)
14.2.2 Finance Market Value and Volume Forecast (2020-2025)
14.2.3 Human Capital Market Value and Volume Forecast (2020-2025)
14.2.4 Production & Manufacturing Market Value and Volume Forecast (2020-2025)
14.2.5 Telecommunication Market Value and Volume Forecast (2020-2025)
14.2.6 Automotive Market Value and Volume Forecast (2020-2025)
14.2.7 Energy & Utilities Market Value and Volume Forecast (2020-2025)
14.2.8 Education Market Value and Volume Forecast (2020-2025)
14.2.9 Media & Entertainment Market Value and Volume Forecast (2020-2025)
14.3 Technical Support Outsourcing Market Analysis and Forecast by Region

14.3.1 North America Market Value and Consumption Forecast (2020-2025)

14.3.2 Europe Market Value and Consumption Forecast (2020-2025)

14.3.3 Asia Pacific Market Value and Consumption Forecast (2020-2025)

14.3.4 Middle East and Africa Market Value and Consumption Forecast (2020-2025)

14.3.5 South America Market Value and Consumption Forecast (2020-2025)

15 New Project Feasibility Analysis

15.1 Industry Barriers and New Entrants SWOT Analysis

15.1.1 Porter’s Five Forces Analysis

15.1.2 New Entrants SWOT Analysis

15.2 Analysis and Suggestions on New Project Investment

Our Clients

BIC
Suntory Holdings
Continental AG
Ernst Klett
felix
IF Logo
ITC logo
jc
KB
KKR
LR
LSC
Prospect
SRG
Sumitomo
Taichin logo
The Cleanest Way
Meat & Livestock Australia Limited
LEK
IFFCO
STTS
Laundry Capital LLC
Chippenhook Corporation
SAB
IJIN
Hooton
Medica
Medalliacne
Shanghai Chenzhu Instrument Co., Ltd.
Sanofi
Kleen Linnebo und Partner GbR
Bond-Pro, Inc.
E&L Faster Food Imports Inc.
Okinawa Institute of Science and Technology
Mizuno Corp
AutoX
A.JAFFE
Aaga Marketing
AGRIC SA
Alcimed
AMSEC
Aquanova
AYTB Industrial
Bain & Company
Brooks Life Sciences
Cirona Labs
CMV Informatics
CONNEMARAORGANIC SEAWEED COMPANY
Desmet Ballestra Group
Dine4Fit, a.s.
Dream Incubator Vietnam Joint Stock Company
DSM
Eastman Chemical
Edwards Vacuum
Emerson
Getinge
Hello Flexibles
Industrie Beteiligungs Gesellschaft IBG
Inscripta, Inc.
JLL Technologies
Kari-Out
Marafie Engineering Co
Monitor Deloitte
Mossif3
mpumalanga stainless initiative
Nextteq, LLC
Pattern
Phizzle
Phronesis Partners Pte. Ltd.
PSP Specialties
Reno Refractories, Inc.
Roche Diagnostics International Ltd.
Rockfield Medical Device
RSG Media
Sealed Air
Sutton Capital Partners, Inc
Tenshi LifeCare Pvt Ltd (Velbiom Probiotics PVt Ltd)
The Crocodile Integrated Marketing Ltd
Tomorrow.io
UL
Vibrant Marketing
Wild Republic
ams OSRAM
Atelerix Life Sciences Inc
Beckman Coulter Life Sciences
BIOTECH VISION CARE PVT. LTD
Chiripal
Circle NVI
Freudenberg Filtration Technologies SE & Co. KG
FTA HSRP Solutions Pvt Ltd
Goetz Partners
Good clean love
Hasso Plattner d-school at UCT
InnoFaith Beauty Sciences
INSALA
Kukuza Consulting
MilliporeSigma
Panasonic Industry Europe
Quintus Technologies
Renesas
Roche Diagnostics International Ltd.
Timee, Inc.
YCP Solidiance
Graffer
Magnus
Pantex Ennerflo
The Japan Association of Bonded Magnetic Materials
SIS
Elian
RS Connect
3 Hunters Talent Solutions LATAM
Atelerix Life Sciences Inc
David Clark
DSGLOBAL CO.,LTD.
Hitotsubashi University
kovis-group
Saunacore
Suez Consulting
WestRock
Medeon Biodesign
Power Transmission Consulting, PTC AB
Sint Maartenskliniek
ITW Specialty Films
American Fuji Seal, Inc.
Tag-consultants.com
HAZEMAG Systems GmbH
Dabur International
lippert componentrs
Aelea Commodities Private Limited
ERRIA A/S
Chiripal Group
Capstone Partners
VETTEX SRL
Ægir Advisory Services
John Deere
ADTEC Plasma Technology
Cairneagle
Mckinsey
Panasonic Consumer Electronics Company
ACT
Mele & Co
SAZKA a.s.
THIN
Assurance Services International
Intro-act Inc
School of Health Sciences/Democritus University of Thrace
W.L.Gore
Nippon Steel Co.
AFB International
986 Labs
Bamboi
Zaptin Communications LLC
DONGIL MACHINERY
GABALabs
Salon IQ
SW Umwelttechnik Stoiser & Wolschner AG
RSM Dahman Auditors
DentalMonitoring
Emosis Diagnostics
 CDA InterCorp
Lanhe USA, Inc

Need Help?

Please fill form below:

Contact Us

99 WALL STREET #2124 NEW YORK, NY 10005