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COVID-19 Outbreak-Global Speech Analytics Industry Market Report-Development Trends, Threats, Opportunities and Competitive Landscape in 2020

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Published on 01/26/2021| Code: MAR41115D| Category: Utilities| Total Pages: 115

Speech analytics is the process of analyzing recorded calls to gather customer information to improve communication and future interaction. The process is primarily used by customer contact centers to extract information buried in client interactions with an enterprise.

The Speech Analytics market revenue was xx.xx Million USD in 2019, and will reach xx.xx Million USD in 2025, with a CAGR of x.x% during 2020-2025.

Under COVID-19 outbreak globally, this report provides 360 degrees of analysis from supply chain, import and export control to regional government policy and future influence on the industry. Detailed analysis about market status (2015-2020), enterprise competition pattern, advantages and disadvantages of enterprise products, industry development trends (2020-2025), regional industrial layout characteristics and macroeconomic policies, industrial policy has also been included. From raw materials to end users of this industry are analyzed scientifically, the trends of product circulation and sales channel will be presented as well. Considering COVID-19, this report provides comprehensive and in-depth analysis on how the epidemic push this industry transformation and reform.

In COVID-19 outbreak, Chapter 2.2 of this report provides an analysis of the impact of COVID-19 on the global economy and the Speech Analytics industry.

Chapter 3.7 covers the analysis of the impact of COVID-19 from the perspective of the industry chain.

In addition, chapters 7-11 consider the impact of COVID-19 on the regional economy.

The Speech Analytics market can be split based on product types, major applications, and important countries as follows:

Key players in the global Speech Analytics market covered in Chapter 12:

InContact
Verint Systems
NICE Systems
ClaraBridge
Interactive Intelligence Group
Calabrio
CallMiner
Hewlett-Packard Enterprise
Avaya
Genesys

In Chapter 4 and 14.1, on the basis of types, the Speech Analytics market from 2015 to 2025 is primarily split into:

On- Remise
Cloud

In Chapter 5 and 14.2, on the basis of applications, the Speech Analytics market from 2015 to 2025 covers:

Telecom
IT
Outsourcing
Others

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2025) of the following regions are covered in Chapter 6, 7, 8, 9, 10, 11, 14:

North America (Covered in Chapter 7 and 14)

United States

Canada

Mexico

Europe (Covered in Chapter 8 and 14)

Germany

UK

France

Italy

Spain

Russia

Others

Asia-Pacific (Covered in Chapter 9 and 14)

China

Japan

South Korea

Australia

India

Southeast Asia

Others

Middle East and Africa (Covered in Chapter 10 and 14)

Saudi Arabia

UAE

Egypt

Nigeria

South Africa

Others

South America (Covered in Chapter 11 and 14)

Brazil

Argentina

Columbia

Chile

Others

Years considered for this report:

Historical Years: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2020-2025

Table of Content

1 Speech Analytics Introduction and Market Overview

1.1 Objectives of the Study

1.2 Overview of Speech Analytics

1.3 Scope of The Study

1.3.1 Key Market Segments

1.3.2 Players Covered

1.3.3 COVID-19's impact on the Speech Analytics industry

1.4 Methodology of The Study

1.5 Research Data Source

2 Executive Summary

2.1 Market Overview

2.1.1 Global Speech Analytics Market Size, 2015 – 2020

2.1.2 Global Speech Analytics Market Size by Type, 2015 – 2020

2.1.3 Global Speech Analytics Market Size by Application, 2015 – 2020

2.1.4 Global Speech Analytics Market Size by Region, 2015 - 2025

2.2 Business Environment Analysis

2.2.1 Global COVID-19 Status and Economic Overview

2.2.2 Influence of COVID-19 Outbreak on Speech Analytics Industry Development

3 Industry Chain Analysis

3.1 Upstream Raw Material Suppliers of Speech Analytics Analysis

3.2 Major Players of Speech Analytics

3.3 Speech Analytics Manufacturing Cost Structure Analysis

3.3.1 Production Process Analysis

3.3.2 Manufacturing Cost Structure of Speech Analytics

3.3.3 Labor Cost of Speech Analytics

3.4 Market Distributors of Speech Analytics

3.5 Major Downstream Buyers of Speech Analytics Analysis

3.6 The Impact of Covid-19 From the Perspective of Industry Chain

3.7 Regional Import and Export Controls Will Exist for a Long Time

3.8 Continued downward PMI Spreads Globally

4 Global Speech Analytics Market, by Type

4.1 Global Speech Analytics Value and Market Share by Type (2015-2020)

4.2 Global Speech Analytics Production and Market Share by Type (2015-2020)

4.3 Global Speech Analytics Value and Growth Rate by Type (2015-2020)

4.3.1 Global Speech Analytics Value and Growth Rate of On- Remise
4.3.2 Global Speech Analytics Value and Growth Rate of Cloud
4.4 Global Speech Analytics Price Analysis by Type (2015-2020)

5 Speech Analytics Market, by Application

5.1 Downstream Market Overview

5.2 Global Speech Analytics Consumption and Market Share by Application (2015-2020)

5.3 Global Speech Analytics Consumption and Growth Rate by Application (2015-2020)

5.3.1 Global Speech Analytics Consumption and Growth Rate of Telecom (2015-2020)
5.3.2 Global Speech Analytics Consumption and Growth Rate of IT (2015-2020)
5.3.3 Global Speech Analytics Consumption and Growth Rate of Outsourcing (2015-2020)
5.3.4 Global Speech Analytics Consumption and Growth Rate of Others (2015-2020)

6 Global Speech Analytics Market Analysis by Regions

6.1 Global Speech Analytics Sales, Revenue and Market Share by Regions

6.1.1 Global Speech Analytics Sales by Regions (2015-2020)

6.1.2 Global Speech Analytics Revenue by Regions (2015-2020)

6.2 North America Speech Analytics Sales and Growth Rate (2015-2020)

6.3 Europe Speech Analytics Sales and Growth Rate (2015-2020)

6.4 Asia-Pacific Speech Analytics Sales and Growth Rate (2015-2020)

6.5 Middle East and Africa Speech Analytics Sales and Growth Rate (2015-2020)

6.6 South America Speech Analytics Sales and Growth Rate (2015-2020)

7 North America Speech Analytics Market Analysis by Countries

7.1 The Influence of COVID-19 on North America Market

7.2 North America Speech Analytics Sales, Revenue and Market Share by Countries

7.2.1 North America Speech Analytics Sales by Countries (2015-2020)

7.2.2 North America Speech Analytics Revenue by Countries (2015-2020)

7.3 United States Speech Analytics Sales and Growth Rate (2015-2020)

7.4 Canada Speech Analytics Sales and Growth Rate (2015-2020)

7.5 Mexico Speech Analytics Sales and Growth Rate (2015-2020)

8 Europe Speech Analytics Market Analysis by Countries

8.1 The Influence of COVID-19 on Europe Market

8.2 Europe Speech Analytics Sales, Revenue and Market Share by Countries

8.2.1 Europe Speech Analytics Sales by Countries (2015-2020)

8.2.2 Europe Speech Analytics Revenue by Countries (2015-2020)

8.3 Germany Speech Analytics Sales and Growth Rate (2015-2020)

8.4 UK Speech Analytics Sales and Growth Rate (2015-2020)

8.5 France Speech Analytics Sales and Growth Rate (2015-2020)

8.6 Italy Speech Analytics Sales and Growth Rate (2015-2020)

8.7 Spain Speech Analytics Sales and Growth Rate (2015-2020)

8.8 Russia Speech Analytics Sales and Growth Rate (2015-2020)

9 Asia Pacific Speech Analytics Market Analysis by Countries

9.1 The Influence of COVID-19 on Asia Pacific Market

9.2 Asia Pacific Speech Analytics Sales, Revenue and Market Share by Countries

9.2.1 Asia Pacific Speech Analytics Sales by Countries (2015-2020)

9.2.2 Asia Pacific Speech Analytics Revenue by Countries (2015-2020)

9.3 China Speech Analytics Sales and Growth Rate (2015-2020)

9.4 Japan Speech Analytics Sales and Growth Rate (2015-2020)

9.5 South Korea Speech Analytics Sales and Growth Rate (2015-2020)

9.6 India Speech Analytics Sales and Growth Rate (2015-2020)

9.7 Southeast Asia Speech Analytics Sales and Growth Rate (2015-2020)

9.8 Australia Speech Analytics Sales and Growth Rate (2015-2020)

10 Middle East and Africa Speech Analytics Market Analysis by Countries

10.1 The Influence of COVID-19 on Middle East and Africa Market

10.2 Middle East and Africa Speech Analytics Sales, Revenue and Market Share by Countries

10.2.1 Middle East and Africa Speech Analytics Sales by Countries (2015-2020)

10.2.2 Middle East and Africa Speech Analytics Revenue by Countries (2015-2020)

10.3 Saudi Arabia Speech Analytics Sales and Growth Rate (2015-2020)

10.4 UAE Speech Analytics Sales and Growth Rate (2015-2020)

10.5 Egypt Speech Analytics Sales and Growth Rate (2015-2020)

10.6 Nigeria Speech Analytics Sales and Growth Rate (2015-2020)

10.7 South Africa Speech Analytics Sales and Growth Rate (2015-2020)

11 South America Speech Analytics Market Analysis by Countries

11.1 The Influence of COVID-19 on Middle East and Africa Market

11.2 South America Speech Analytics Sales, Revenue and Market Share by Countries

11.2.1 South America Speech Analytics Sales by Countries (2015-2020)

11.2.2 South America Speech Analytics Revenue by Countries (2015-2020)

11.3 Brazil Speech Analytics Sales and Growth Rate (2015-2020)

11.4 Argentina Speech Analytics Sales and Growth Rate (2015-2020)

11.5 Columbia Speech Analytics Sales and Growth Rate (2015-2020)

11.6 Chile Speech Analytics Sales and Growth Rate (2015-2020)

12 Competitive Landscape

12.1 InContact
12.1.1 InContact Basic Information
12.1.2 Speech Analytics Product Introduction
12.1.3 InContact Production, Value, Price, Gross Margin 2015-2020
12.2 Verint Systems
12.2.1 Verint Systems Basic Information
12.2.2 Speech Analytics Product Introduction
12.2.3 Verint Systems Production, Value, Price, Gross Margin 2015-2020
12.3 NICE Systems
12.3.1 NICE Systems Basic Information
12.3.2 Speech Analytics Product Introduction
12.3.3 NICE Systems Production, Value, Price, Gross Margin 2015-2020
12.4 ClaraBridge
12.4.1 ClaraBridge Basic Information
12.4.2 Speech Analytics Product Introduction
12.4.3 ClaraBridge Production, Value, Price, Gross Margin 2015-2020
12.5 Interactive Intelligence Group
12.5.1 Interactive Intelligence Group Basic Information
12.5.2 Speech Analytics Product Introduction
12.5.3 Interactive Intelligence Group Production, Value, Price, Gross Margin 2015-2020
12.6 Calabrio
12.6.1 Calabrio Basic Information
12.6.2 Speech Analytics Product Introduction
12.6.3 Calabrio Production, Value, Price, Gross Margin 2015-2020
12.7 CallMiner
12.7.1 CallMiner Basic Information
12.7.2 Speech Analytics Product Introduction
12.7.3 CallMiner Production, Value, Price, Gross Margin 2015-2020
12.8 Hewlett-Packard Enterprise
12.8.1 Hewlett-Packard Enterprise Basic Information
12.8.2 Speech Analytics Product Introduction
12.8.3 Hewlett-Packard Enterprise Production, Value, Price, Gross Margin 2015-2020
12.9 Avaya
12.9.1 Avaya Basic Information
12.9.2 Speech Analytics Product Introduction
12.9.3 Avaya Production, Value, Price, Gross Margin 2015-2020
12.10 Genesys
12.10.1 Genesys Basic Information
12.10.2 Speech Analytics Product Introduction
12.10.3 Genesys Production, Value, Price, Gross Margin 2015-2020

13 Industry Outlook

13.1 Market Driver Analysis

13.1.2 Market Restraints Analysis

13.1.3 Market Trends Analysis

13.2 Merger, Acquisition and New Investment

13.3 News of Product Release

14 Global Speech Analytics Market Forecast

14.1 Global Speech Analytics Market Value & Volume Forecast, by Type (2020-2025)

14.1.1 On- Remise Market Value and Volume Forecast (2020-2025)
14.1.2 Cloud Market Value and Volume Forecast (2020-2025)
14.2 Global Speech Analytics Market Value & Volume Forecast, by Application (2020-2025)

14.2.1 Telecom Market Value and Volume Forecast (2020-2025)
14.2.2 IT Market Value and Volume Forecast (2020-2025)
14.2.3 Outsourcing Market Value and Volume Forecast (2020-2025)
14.2.4 Others Market Value and Volume Forecast (2020-2025)
14.3 Speech Analytics Market Analysis and Forecast by Region

14.3.1 North America Market Value and Consumption Forecast (2020-2025)

14.3.2 Europe Market Value and Consumption Forecast (2020-2025)

14.3.3 Asia Pacific Market Value and Consumption Forecast (2020-2025)

14.3.4 Middle East and Africa Market Value and Consumption Forecast (2020-2025)

14.3.5 South America Market Value and Consumption Forecast (2020-2025)

15 New Project Feasibility Analysis

15.1 Industry Barriers and New Entrants SWOT Analysis

15.1.1 Porter’s Five Forces Analysis

15.1.2 New Entrants SWOT Analysis

15.2 Analysis and Suggestions on New Project Investment

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