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2020-2025 Global Service Desk Outsourcing Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)

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Published on 03/11/2021| Code: MAR41115D| Category: Utilities| Total Pages: 98

This report elaborates the market size, market characteristics, and market growth of the Service Desk Outsourcing industry, and breaks down according to the type, application, and consumption area of Service Desk Outsourcing. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Service Desk Outsourcing in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.

In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global Service Desk Outsourcing market covered in Chapter 13:

Atos
Getronics
Fujitsu
IGATE
T-Systems
Unisys InteliServe
Maintech
GlobalServe
Dell
Stefanini
Tieto
HCL Technologies
DXC Technologies
Genpact
Conduent

In Chapter 6, on the basis of types, the Service Desk Outsourcing market from 2015 to 2025 is primarily split into:

Help Desk Services
ITIL / ITSM Services
Customer Support Services

In Chapter 7, on the basis of applications, the Service Desk Outsourcing market from 2015 to 2025 covers:

Large Enterprises
SMEs

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:

United States

Europe

China

Japan

India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:

North America (Covered in Chapter 8)

United States

Canada

Mexico

Europe (Covered in Chapter 9)

Germany

UK

France

Italy

Spain

Others

Asia-Pacific (Covered in Chapter 10)

China

Japan

India

South Korea

Southeast Asia

Others

Middle East and Africa (Covered in Chapter 11)

Saudi Arabia

UAE

South Africa

Others

South America (Covered in Chapter 12)

Brazil

Others

Years considered for this report:

Historical Years: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2020-2025

Table of Content

1 Service Desk Outsourcing Market - Research Scope

1.1 Study Goals

1.2 Market Definition and Scope

1.3 Key Market Segments

1.4 Study and Forecasting Years

2 Service Desk Outsourcing Market - Research Methodology

2.1 Methodology

2.2 Research Data Source

2.2.1 Secondary Data

2.2.2 Primary Data

2.2.3 Market Size Estimation

2.2.4 Legal Disclaimer

3 Service Desk Outsourcing Market Forces

3.1 Global Service Desk Outsourcing Market Size

3.2 Top Impacting Factors (PESTEL Analysis)

3.2.1 Political Factors

3.2.2 Economic Factors

3.2.3 Social Factors

3.2.4 Technological Factors

3.2.5 Environmental Factors

3.2.6 Legal Factors

3.3 Industry Trend Analysis

3.4 Industry Trends Under COVID-19

3.4.1 Risk Assessment on COVID-19

3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry

3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario

3.5 Industry Risk Assessment

4 Service Desk Outsourcing Market - By Geography

4.1 Global Service Desk Outsourcing Market Value and Market Share by Regions

4.1.1 Global Service Desk Outsourcing Value ($) by Region (2015-2020)

4.1.2 Global Service Desk Outsourcing Value Market Share by Regions (2015-2020)

4.2 Global Service Desk Outsourcing Market Production and Market Share by Major Countries

4.2.1 Global Service Desk Outsourcing Production by Major Countries (2015-2020)

4.2.2 Global Service Desk Outsourcing Production Market Share by Major Countries (2015-2020)

4.3 Global Service Desk Outsourcing Market Consumption and Market Share by Regions

4.3.1 Global Service Desk Outsourcing Consumption by Regions (2015-2020)

4.3.2 Global Service Desk Outsourcing Consumption Market Share by Regions (2015-2020)

5 Service Desk Outsourcing Market - By Trade Statistics

5.1 Global Service Desk Outsourcing Export and Import

5.2 United States Service Desk Outsourcing Export and Import (2015-2020)

5.3 Europe Service Desk Outsourcing Export and Import (2015-2020)

5.4 China Service Desk Outsourcing Export and Import (2015-2020)

5.5 Japan Service Desk Outsourcing Export and Import (2015-2020)

5.6 India Service Desk Outsourcing Export and Import (2015-2020)

5.7 ...

6 Service Desk Outsourcing Market - By Type

6.1 Global Service Desk Outsourcing Production and Market Share by Types (2015-2020)

6.1.1 Global Service Desk Outsourcing Production by Types (2015-2020)

6.1.2 Global Service Desk Outsourcing Production Market Share by Types (2015-2020)

6.2 Global Service Desk Outsourcing Value and Market Share by Types (2015-2020)

6.2.1 Global Service Desk Outsourcing Value by Types (2015-2020)

6.2.2 Global Service Desk Outsourcing Value Market Share by Types (2015-2020)

6.3 Global Service Desk Outsourcing Production, Price and Growth Rate of Help Desk Services (2015-2020)
6.4 Global Service Desk Outsourcing Production, Price and Growth Rate of ITIL / ITSM Services (2015-2020)
6.5 Global Service Desk Outsourcing Production, Price and Growth Rate of Customer Support Services (2015-2020)

7 Service Desk Outsourcing Market - By Application

7.1 Global Service Desk Outsourcing Consumption and Market Share by Applications (2015-2020)

7.1.1 Global Service Desk Outsourcing Consumption by Applications (2015-2020)

7.1.2 Global Service Desk Outsourcing Consumption Market Share by Applications (2015-2020)

7.2 Global Service Desk Outsourcing Consumption and Growth Rate of Large Enterprises (2015-2020)
7.3 Global Service Desk Outsourcing Consumption and Growth Rate of SMEs (2015-2020)

8 North America Service Desk Outsourcing Market

8.1 North America Service Desk Outsourcing Market Size

8.2 United States Service Desk Outsourcing Market Size

8.3 Canada Service Desk Outsourcing Market Size

8.4 Mexico Service Desk Outsourcing Market Size

8.5 The Influence of COVID-19 on North America Market

9 Europe Service Desk Outsourcing Market Analysis

9.1 Europe Service Desk Outsourcing Market Size

9.2 Germany Service Desk Outsourcing Market Size

9.3 United Kingdom Service Desk Outsourcing Market Size

9.4 France Service Desk Outsourcing Market Size

9.5 Italy Service Desk Outsourcing Market Size

9.6 Spain Service Desk Outsourcing Market Size

9.7 The Influence of COVID-19 on Europe Market

10 Asia-Pacific Service Desk Outsourcing Market Analysis

10.1 Asia-Pacific Service Desk Outsourcing Market Size

10.2 China Service Desk Outsourcing Market Size

10.3 Japan Service Desk Outsourcing Market Size

10.4 South Korea Service Desk Outsourcing Market Size

10.5 Southeast Asia Service Desk Outsourcing Market Size

10.6 India Service Desk Outsourcing Market Size

10.7 The Influence of COVID-19 on Asia Pacific Market

11 Middle East and Africa Service Desk Outsourcing Market Analysis

11.1 Middle East and Africa Service Desk Outsourcing Market Size

11.2 Saudi Arabia Service Desk Outsourcing Market Size

11.3 UAE Service Desk Outsourcing Market Size

11.4 South Africa Service Desk Outsourcing Market Size

11.5 The Influence of COVID-19 on Middle East and Africa Market

12 South America Service Desk Outsourcing Market Analysis

12.1 South America Service Desk Outsourcing Market Size

12.2 Brazil Service Desk Outsourcing Market Size

12.3 The Influence of COVID-19 on South America Market

13 Company Profiles

13.1 Atos
13.1.1 Atos Basic Information
13.1.2 Atos Product Profiles, Application and Specification
13.1.3 Atos Service Desk Outsourcing Market Performance (2015-2020)
13.2 Getronics
13.2.1 Getronics Basic Information
13.2.2 Getronics Product Profiles, Application and Specification
13.2.3 Getronics Service Desk Outsourcing Market Performance (2015-2020)
13.3 Fujitsu
13.3.1 Fujitsu Basic Information
13.3.2 Fujitsu Product Profiles, Application and Specification
13.3.3 Fujitsu Service Desk Outsourcing Market Performance (2015-2020)
13.4 IGATE
13.4.1 IGATE Basic Information
13.4.2 IGATE Product Profiles, Application and Specification
13.4.3 IGATE Service Desk Outsourcing Market Performance (2015-2020)
13.5 T-Systems
13.5.1 T-Systems Basic Information
13.5.2 T-Systems Product Profiles, Application and Specification
13.5.3 T-Systems Service Desk Outsourcing Market Performance (2015-2020)
13.6 Unisys InteliServe
13.6.1 Unisys InteliServe Basic Information
13.6.2 Unisys InteliServe Product Profiles, Application and Specification
13.6.3 Unisys InteliServe Service Desk Outsourcing Market Performance (2015-2020)
13.7 Maintech
13.7.1 Maintech Basic Information
13.7.2 Maintech Product Profiles, Application and Specification
13.7.3 Maintech Service Desk Outsourcing Market Performance (2015-2020)
13.8 GlobalServe
13.8.1 GlobalServe Basic Information
13.8.2 GlobalServe Product Profiles, Application and Specification
13.8.3 GlobalServe Service Desk Outsourcing Market Performance (2015-2020)
13.9 Dell
13.9.1 Dell Basic Information
13.9.2 Dell Product Profiles, Application and Specification
13.9.3 Dell Service Desk Outsourcing Market Performance (2015-2020)
13.10 Stefanini
13.10.1 Stefanini Basic Information
13.10.2 Stefanini Product Profiles, Application and Specification
13.10.3 Stefanini Service Desk Outsourcing Market Performance (2015-2020)
13.11 Tieto
13.11.1 Tieto Basic Information
13.11.2 Tieto Product Profiles, Application and Specification
13.11.3 Tieto Service Desk Outsourcing Market Performance (2015-2020)
13.12 HCL Technologies
13.12.1 HCL Technologies Basic Information
13.12.2 HCL Technologies Product Profiles, Application and Specification
13.12.3 HCL Technologies Service Desk Outsourcing Market Performance (2015-2020)
13.13 DXC Technologies
13.13.1 DXC Technologies Basic Information
13.13.2 DXC Technologies Product Profiles, Application and Specification
13.13.3 DXC Technologies Service Desk Outsourcing Market Performance (2015-2020)
13.14 Genpact
13.14.1 Genpact Basic Information
13.14.2 Genpact Product Profiles, Application and Specification
13.14.3 Genpact Service Desk Outsourcing Market Performance (2015-2020)
13.15 Conduent
13.15.1 Conduent Basic Information
13.15.2 Conduent Product Profiles, Application and Specification
13.15.3 Conduent Service Desk Outsourcing Market Performance (2015-2020)

14 Market Forecast - By Regions

14.1 North America Service Desk Outsourcing Market Forecast (2020-2025)

14.2 Europe Service Desk Outsourcing Market Forecast (2020-2025)

14.3 Asia-Pacific Service Desk Outsourcing Market Forecast (2020-2025)

14.4 Middle East and Africa Service Desk Outsourcing Market Forecast (2020-2025)

14.5 South America Service Desk Outsourcing Market Forecast (2020-2025)

15 Market Forecast - By Type and Applications

15.1 Global Service Desk Outsourcing Market Forecast by Types (2020-2025)

15.1.1 Global Service Desk Outsourcing Market Forecast Production and Market Share by Types (2020-2025)

15.1.2 Global Service Desk Outsourcing Market Forecast Value and Market Share by Types (2020-2025)

15.2 Global Service Desk Outsourcing Market Forecast by Applications (2020-2025)

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