COVID-19 Outbreak-Global SaaS Customer Relationship Management Industry Market Report-Development Trends, Threats, Opportunities and Competitive Landscape in 2020

Published on 01/26/2021| Code: MAR41115D| Category: Utilities| Total Pages: 103

The SaaS Customer Relationship Management market revenue was xx.xx Million USD in 2019, and will reach xx.xx Million USD in 2025, with a CAGR of x.x% during 2020-2025.

Under COVID-19 outbreak globally, this report provides 360 degrees of analysis from supply chain, import and export control to regional government policy and future influence on the industry. Detailed analysis about market status (2015-2020), enterprise competition pattern, advantages and disadvantages of enterprise products, industry development trends (2020-2025), regional industrial layout characteristics and macroeconomic policies, industrial policy has also been included. From raw materials to end users of this industry are analyzed scientifically, the trends of product circulation and sales channel will be presented as well. Considering COVID-19, this report provides comprehensive and in-depth analysis on how the epidemic push this industry transformation and reform.

In COVID-19 outbreak, Chapter 2.2 of this report provides an analysis of the impact of COVID-19 on the global economy and the SaaS Customer Relationship Management industry.

Chapter 3.7 covers the analysis of the impact of COVID-19 from the perspective of the industry chain.

In addition, chapters 7-11 consider the impact of COVID-19 on the regional economy.

The SaaS Customer Relationship Management market can be split based on product types, major applications, and important countries as follows:

Key players in the global SaaS Customer Relationship Management market covered in Chapter 12:

Zendesk
IBM Corporation
Oracle Corp.
Adobe Inc.
Microsoft Corp.
Nice Ltd
Pegasystems Inc.
Salesforce.com Inc.
SAP SE
Verint

In Chapter 4 and 14.1, on the basis of types, the SaaS Customer Relationship Management market from 2015 to 2025 is primarily split into:

Operational CRM System
Analytical CRM System
Collaborative CRM System

In Chapter 5 and 14.2, on the basis of applications, the SaaS Customer Relationship Management market from 2015 to 2025 covers:

Retail
BFSI
Manufacturing
Telecom and IT
Healthcare
Other

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2025) of the following regions are covered in Chapter 6, 7, 8, 9, 10, 11, 14:

North America (Covered in Chapter 7 and 14)

United States

Canada

Mexico

Europe (Covered in Chapter 8 and 14)

Germany

France

Italy

Spain

Russia

Others

Asia-Pacific (Covered in Chapter 9 and 14)

China

Japan

South Korea

Australia

India

Southeast Asia

Others

Middle East and Africa (Covered in Chapter 10 and 14)

Saudi Arabia

UAE

Egypt

Nigeria

South Africa

Others

South America (Covered in Chapter 11 and 14)

Brazil

Argentina

Columbia

Chile

Others

Years considered for this report:

Historical Years: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2020-2025

Table of Content

1 SaaS Customer Relationship Management Introduction and Market Overview

1.1 Objectives of the Study

1.2 Overview of SaaS Customer Relationship Management

1.3 Scope of The Study

1.3.1 Key Market Segments

1.3.2 Players Covered

1.3.3 COVID-19's impact on the SaaS Customer Relationship Management industry

1.4 Methodology of The Study

1.5 Research Data Source

2 Executive Summary

2.1 Market Overview

2.1.1 Global SaaS Customer Relationship Management Market Size, 2015 – 2020

2.1.2 Global SaaS Customer Relationship Management Market Size by Type, 2015 – 2020

2.1.3 Global SaaS Customer Relationship Management Market Size by Application, 2015 – 2020

2.1.4 Global SaaS Customer Relationship Management Market Size by Region, 2015 - 2025

2.2 Business Environment Analysis

2.2.1 Global COVID-19 Status and Economic Overview

2.2.2 Influence of COVID-19 Outbreak on SaaS Customer Relationship Management Industry Development

3 Industry Chain Analysis

3.1 Upstream Raw Material Suppliers of SaaS Customer Relationship Management Analysis

3.2 Major Players of SaaS Customer Relationship Management

3.3 SaaS Customer Relationship Management Manufacturing Cost Structure Analysis

3.3.1 Production Process Analysis

3.3.2 Manufacturing Cost Structure of SaaS Customer Relationship Management

3.3.3 Labor Cost of SaaS Customer Relationship Management

3.4 Market Distributors of SaaS Customer Relationship Management

3.5 Major Downstream Buyers of SaaS Customer Relationship Management Analysis

3.6 The Impact of Covid-19 From the Perspective of Industry Chain

3.7 Regional Import and Export Controls Will Exist for a Long Time

3.8 Continued downward PMI Spreads Globally

4 Global SaaS Customer Relationship Management Market, by Type

4.1 Global SaaS Customer Relationship Management Value and Market Share by Type (2015-2020)

4.2 Global SaaS Customer Relationship Management Production and Market Share by Type (2015-2020)

4.3 Global SaaS Customer Relationship Management Value and Growth Rate by Type (2015-2020)

4.3.1 Global SaaS Customer Relationship Management Value and Growth Rate of Operational CRM System
4.3.2 Global SaaS Customer Relationship Management Value and Growth Rate of Analytical CRM System
4.3.3 Global SaaS Customer Relationship Management Value and Growth Rate of Collaborative CRM System
4.4 Global SaaS Customer Relationship Management Price Analysis by Type (2015-2020)

5 SaaS Customer Relationship Management Market, by Application

5.1 Downstream Market Overview

5.2 Global SaaS Customer Relationship Management Consumption and Market Share by Application (2015-2020)

5.3 Global SaaS Customer Relationship Management Consumption and Growth Rate by Application (2015-2020)

5.3.1 Global SaaS Customer Relationship Management Consumption and Growth Rate of Retail (2015-2020)
5.3.2 Global SaaS Customer Relationship Management Consumption and Growth Rate of BFSI (2015-2020)
5.3.3 Global SaaS Customer Relationship Management Consumption and Growth Rate of Manufacturing (2015-2020)
5.3.4 Global SaaS Customer Relationship Management Consumption and Growth Rate of Telecom and IT (2015-2020)
5.3.5 Global SaaS Customer Relationship Management Consumption and Growth Rate of Healthcare (2015-2020)
5.3.6 Global SaaS Customer Relationship Management Consumption and Growth Rate of Other (2015-2020)

6 Global SaaS Customer Relationship Management Market Analysis by Regions

6.1 Global SaaS Customer Relationship Management Sales, Revenue and Market Share by Regions

6.1.1 Global SaaS Customer Relationship Management Sales by Regions (2015-2020)

6.1.2 Global SaaS Customer Relationship Management Revenue by Regions (2015-2020)

6.2 North America SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

6.3 Europe SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

6.4 Asia-Pacific SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

6.5 Middle East and Africa SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

6.6 South America SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

7 North America SaaS Customer Relationship Management Market Analysis by Countries

7.1 The Influence of COVID-19 on North America Market

7.2 North America SaaS Customer Relationship Management Sales, Revenue and Market Share by Countries

7.2.1 North America SaaS Customer Relationship Management Sales by Countries (2015-2020)

7.2.2 North America SaaS Customer Relationship Management Revenue by Countries (2015-2020)

7.3 United States SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

7.4 Canada SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

7.5 Mexico SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

8 Europe SaaS Customer Relationship Management Market Analysis by Countries

8.1 The Influence of COVID-19 on Europe Market

8.2 Europe SaaS Customer Relationship Management Sales, Revenue and Market Share by Countries

8.2.1 Europe SaaS Customer Relationship Management Sales by Countries (2015-2020)

8.2.2 Europe SaaS Customer Relationship Management Revenue by Countries (2015-2020)

8.3 Germany SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

8.4 UK SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

8.5 France SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

8.6 Italy SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

8.7 Spain SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

8.8 Russia SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

9 Asia Pacific SaaS Customer Relationship Management Market Analysis by Countries

9.1 The Influence of COVID-19 on Asia Pacific Market

9.2 Asia Pacific SaaS Customer Relationship Management Sales, Revenue and Market Share by Countries

9.2.1 Asia Pacific SaaS Customer Relationship Management Sales by Countries (2015-2020)

9.2.2 Asia Pacific SaaS Customer Relationship Management Revenue by Countries (2015-2020)

9.3 China SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

9.4 Japan SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

9.5 South Korea SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

9.6 India SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

9.7 Southeast Asia SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

9.8 Australia SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

10 Middle East and Africa SaaS Customer Relationship Management Market Analysis by Countries

10.1 The Influence of COVID-19 on Middle East and Africa Market

10.2 Middle East and Africa SaaS Customer Relationship Management Sales, Revenue and Market Share by Countries

10.2.1 Middle East and Africa SaaS Customer Relationship Management Sales by Countries (2015-2020)

10.2.2 Middle East and Africa SaaS Customer Relationship Management Revenue by Countries (2015-2020)

10.3 Saudi Arabia SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

10.4 UAE SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

10.5 Egypt SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

10.6 Nigeria SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

10.7 South Africa SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

11 South America SaaS Customer Relationship Management Market Analysis by Countries

11.1 The Influence of COVID-19 on Middle East and Africa Market

11.2 South America SaaS Customer Relationship Management Sales, Revenue and Market Share by Countries

11.2.1 South America SaaS Customer Relationship Management Sales by Countries (2015-2020)

11.2.2 South America SaaS Customer Relationship Management Revenue by Countries (2015-2020)

11.3 Brazil SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

11.4 Argentina SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

11.5 Columbia SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

11.6 Chile SaaS Customer Relationship Management Sales and Growth Rate (2015-2020)

12 Competitive Landscape

12.1 Zendesk
12.1.1 Zendesk Basic Information
12.1.2 SaaS Customer Relationship Management Product Introduction
12.1.3 Zendesk Production, Value, Price, Gross Margin 2015-2020
12.2 IBM Corporation
12.2.1 IBM Corporation Basic Information
12.2.2 SaaS Customer Relationship Management Product Introduction
12.2.3 IBM Corporation Production, Value, Price, Gross Margin 2015-2020
12.3 Oracle Corp.
12.3.1 Oracle Corp. Basic Information
12.3.2 SaaS Customer Relationship Management Product Introduction
12.3.3 Oracle Corp. Production, Value, Price, Gross Margin 2015-2020
12.4 Adobe Inc.
12.4.1 Adobe Inc. Basic Information
12.4.2 SaaS Customer Relationship Management Product Introduction
12.4.3 Adobe Inc. Production, Value, Price, Gross Margin 2015-2020
12.5 Microsoft Corp.
12.5.1 Microsoft Corp. Basic Information
12.5.2 SaaS Customer Relationship Management Product Introduction
12.5.3 Microsoft Corp. Production, Value, Price, Gross Margin 2015-2020
12.6 Nice Ltd
12.6.1 Nice Ltd Basic Information
12.6.2 SaaS Customer Relationship Management Product Introduction
12.6.3 Nice Ltd Production, Value, Price, Gross Margin 2015-2020
12.7 Pegasystems Inc.
12.7.1 Pegasystems Inc. Basic Information
12.7.2 SaaS Customer Relationship Management Product Introduction
12.7.3 Pegasystems Inc. Production, Value, Price, Gross Margin 2015-2020
12.8 Salesforce.com Inc.
12.8.1 Salesforce.com Inc. Basic Information
12.8.2 SaaS Customer Relationship Management Product Introduction
12.8.3 Salesforce.com Inc. Production, Value, Price, Gross Margin 2015-2020
12.9 SAP SE
12.9.1 SAP SE Basic Information
12.9.2 SaaS Customer Relationship Management Product Introduction
12.9.3 SAP SE Production, Value, Price, Gross Margin 2015-2020
12.10 Verint
12.10.1 Verint Basic Information
12.10.2 SaaS Customer Relationship Management Product Introduction
12.10.3 Verint Production, Value, Price, Gross Margin 2015-2020

13 Industry Outlook

13.1 Market Driver Analysis

13.1.2 Market Restraints Analysis

13.1.3 Market Trends Analysis

13.2 Merger, Acquisition and New Investment

13.3 News of Product Release

14 Global SaaS Customer Relationship Management Market Forecast

14.1 Global SaaS Customer Relationship Management Market Value & Volume Forecast, by Type (2020-2025)

14.1.1 Operational CRM System Market Value and Volume Forecast (2020-2025)
14.1.2 Analytical CRM System Market Value and Volume Forecast (2020-2025)
14.1.3 Collaborative CRM System Market Value and Volume Forecast (2020-2025)
14.2 Global SaaS Customer Relationship Management Market Value & Volume Forecast, by Application (2020-2025)

14.2.1 Retail Market Value and Volume Forecast (2020-2025)
14.2.2 BFSI Market Value and Volume Forecast (2020-2025)
14.2.3 Manufacturing Market Value and Volume Forecast (2020-2025)
14.2.4 Telecom and IT Market Value and Volume Forecast (2020-2025)
14.2.5 Healthcare Market Value and Volume Forecast (2020-2025)
14.2.6 Other Market Value and Volume Forecast (2020-2025)
14.3 SaaS Customer Relationship Management Market Analysis and Forecast by Region

14.3.1 North America Market Value and Consumption Forecast (2020-2025)

14.3.2 Europe Market Value and Consumption Forecast (2020-2025)

14.3.3 Asia Pacific Market Value and Consumption Forecast (2020-2025)

14.3.4 Middle East and Africa Market Value and Consumption Forecast (2020-2025)

14.3.5 South America Market Value and Consumption Forecast (2020-2025)

15 New Project Feasibility Analysis

15.1 Industry Barriers and New Entrants SWOT Analysis

15.1.1 Porter’s Five Forces Analysis

15.1.2 New Entrants SWOT Analysis

15.2 Analysis and Suggestions on New Project Investment