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2020-2025 Global Outsourced Customer Care Services Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)

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Published on 04/01/2021| Code: GINR42221| Category: Utilities| Total Pages: 131

This report elaborates the market size, market characteristics, and market growth of the Outsourced Customer Care Services industry, and breaks down according to the type, application, and consumption area of Outsourced Customer Care Services. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Outsourced Customer Care Services in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.

In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global Outsourced Customer Care Services market covered in Chapter 13:

Accenture
Teleperformance
Sitel Worldwide Corporation
Alorica
Aegis
Convergys Corporation
Expert Global Solutions
West Corporation
TeleTech Holdings Inc.
StarTek Inc.
Amdocs
Synnex Corporation
Infosys
Transcom Worldwide
Sykes Enterprises
SPi Global

In Chapter 6, on the basis of types, the Outsourced Customer Care Services market from 2015 to 2025 is primarily split into:

CRM Technology Hosting
Fulfillment/Logistics
Customer Interaction

In Chapter 7, on the basis of applications, the Outsourced Customer Care Services market from 2015 to 2025 covers:

SMEs
Large Enterprises

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:

United States

Europe

China

Japan

India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:

North America (Covered in Chapter 8)

United States

Canada

Mexico

Europe (Covered in Chapter 9)

Germany

UK

France

Italy

Spain

Others

Asia-Pacific (Covered in Chapter 10)

China

Japan

India

South Korea

Southeast Asia

Others

Middle East and Africa (Covered in Chapter 11)

Saudi Arabia

UAE

South Africa

Others

South America (Covered in Chapter 12)

Brazil

Others

Years considered for this report:

Historical Years: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2020-2025

Table of Content

1 Outsourced Customer Care Services Market - Research Scope

1.1 Study Goals

1.2 Market Definition and Scope

1.3 Key Market Segments

1.4 Study and Forecasting Years

2 Outsourced Customer Care Services Market - Research Methodology

2.1 Methodology

2.2 Research Data Source

2.2.1 Secondary Data

2.2.2 Primary Data

2.2.3 Market Size Estimation

2.2.4 Legal Disclaimer

3 Outsourced Customer Care Services Market Forces

3.1 Global Outsourced Customer Care Services Market Size

3.2 Top Impacting Factors (PESTEL Analysis)

3.2.1 Political Factors

3.2.2 Economic Factors

3.2.3 Social Factors

3.2.4 Technological Factors

3.2.5 Environmental Factors

3.2.6 Legal Factors

3.3 Industry Trend Analysis

3.4 Industry Trends Under COVID-19

3.4.1 Risk Assessment on COVID-19

3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry

3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario

3.5 Industry Risk Assessment

4 Outsourced Customer Care Services Market - By Geography

4.1 Global Outsourced Customer Care Services Market Value and Market Share by Regions

4.1.1 Global Outsourced Customer Care Services Value ($) by Region (2015-2020)

4.1.2 Global Outsourced Customer Care Services Value Market Share by Regions (2015-2020)

4.2 Global Outsourced Customer Care Services Market Production and Market Share by Major Countries

4.2.1 Global Outsourced Customer Care Services Production by Major Countries (2015-2020)

4.2.2 Global Outsourced Customer Care Services Production Market Share by Major Countries (2015-2020)

4.3 Global Outsourced Customer Care Services Market Consumption and Market Share by Regions

4.3.1 Global Outsourced Customer Care Services Consumption by Regions (2015-2020)

4.3.2 Global Outsourced Customer Care Services Consumption Market Share by Regions (2015-2020)

5 Outsourced Customer Care Services Market - By Trade Statistics

5.1 Global Outsourced Customer Care Services Export and Import

5.2 United States Outsourced Customer Care Services Export and Import (2015-2020)

5.3 Europe Outsourced Customer Care Services Export and Import (2015-2020)

5.4 China Outsourced Customer Care Services Export and Import (2015-2020)

5.5 Japan Outsourced Customer Care Services Export and Import (2015-2020)

5.6 India Outsourced Customer Care Services Export and Import (2015-2020)

5.7 ...

6 Outsourced Customer Care Services Market - By Type

6.1 Global Outsourced Customer Care Services Production and Market Share by Types (2015-2020)

6.1.1 Global Outsourced Customer Care Services Production by Types (2015-2020)

6.1.2 Global Outsourced Customer Care Services Production Market Share by Types (2015-2020)

6.2 Global Outsourced Customer Care Services Value and Market Share by Types (2015-2020)

6.2.1 Global Outsourced Customer Care Services Value by Types (2015-2020)

6.2.2 Global Outsourced Customer Care Services Value Market Share by Types (2015-2020)

6.3 Global Outsourced Customer Care Services Production, Price and Growth Rate of CRM Technology Hosting (2015-2020)
6.4 Global Outsourced Customer Care Services Production, Price and Growth Rate of Fulfillment/Logistics (2015-2020)
6.5 Global Outsourced Customer Care Services Production, Price and Growth Rate of Customer Interaction (2015-2020)

7 Outsourced Customer Care Services Market - By Application

7.1 Global Outsourced Customer Care Services Consumption and Market Share by Applications (2015-2020)

7.1.1 Global Outsourced Customer Care Services Consumption by Applications (2015-2020)

7.1.2 Global Outsourced Customer Care Services Consumption Market Share by Applications (2015-2020)

7.2 Global Outsourced Customer Care Services Consumption and Growth Rate of SMEs (2015-2020)
7.3 Global Outsourced Customer Care Services Consumption and Growth Rate of Large Enterprises (2015-2020)

8 North America Outsourced Customer Care Services Market

8.1 North America Outsourced Customer Care Services Market Size

8.2 United States Outsourced Customer Care Services Market Size

8.3 Canada Outsourced Customer Care Services Market Size

8.4 Mexico Outsourced Customer Care Services Market Size

8.5 The Influence of COVID-19 on North America Market

9 Europe Outsourced Customer Care Services Market Analysis

9.1 Europe Outsourced Customer Care Services Market Size

9.2 Germany Outsourced Customer Care Services Market Size

9.3 United Kingdom Outsourced Customer Care Services Market Size

9.4 France Outsourced Customer Care Services Market Size

9.5 Italy Outsourced Customer Care Services Market Size

9.6 Spain Outsourced Customer Care Services Market Size

9.7 The Influence of COVID-19 on Europe Market

10 Asia-Pacific Outsourced Customer Care Services Market Analysis

10.1 Asia-Pacific Outsourced Customer Care Services Market Size

10.2 China Outsourced Customer Care Services Market Size

10.3 Japan Outsourced Customer Care Services Market Size

10.4 South Korea Outsourced Customer Care Services Market Size

10.5 Southeast Asia Outsourced Customer Care Services Market Size

10.6 India Outsourced Customer Care Services Market Size

10.7 The Influence of COVID-19 on Asia Pacific Market

11 Middle East and Africa Outsourced Customer Care Services Market Analysis

11.1 Middle East and Africa Outsourced Customer Care Services Market Size

11.2 Saudi Arabia Outsourced Customer Care Services Market Size

11.3 UAE Outsourced Customer Care Services Market Size

11.4 South Africa Outsourced Customer Care Services Market Size

11.5 The Influence of COVID-19 on Middle East and Africa Market

12 South America Outsourced Customer Care Services Market Analysis

12.1 South America Outsourced Customer Care Services Market Size

12.2 Brazil Outsourced Customer Care Services Market Size

12.3 The Influence of COVID-19 on South America Market

13 Company Profiles

13.1 Accenture
13.1.1 Accenture Basic Information
13.1.2 Accenture Product Profiles, Application and Specification
13.1.3 Accenture Outsourced Customer Care Services Market Performance (2015-2020)
13.2 Teleperformance
13.2.1 Teleperformance Basic Information
13.2.2 Teleperformance Product Profiles, Application and Specification
13.2.3 Teleperformance Outsourced Customer Care Services Market Performance (2015-2020)
13.3 Sitel Worldwide Corporation
13.3.1 Sitel Worldwide Corporation Basic Information
13.3.2 Sitel Worldwide Corporation Product Profiles, Application and Specification
13.3.3 Sitel Worldwide Corporation Outsourced Customer Care Services Market Performance (2015-2020)
13.4 Alorica
13.4.1 Alorica Basic Information
13.4.2 Alorica Product Profiles, Application and Specification
13.4.3 Alorica Outsourced Customer Care Services Market Performance (2015-2020)
13.5 Aegis
13.5.1 Aegis Basic Information
13.5.2 Aegis Product Profiles, Application and Specification
13.5.3 Aegis Outsourced Customer Care Services Market Performance (2015-2020)
13.6 Convergys Corporation
13.6.1 Convergys Corporation Basic Information
13.6.2 Convergys Corporation Product Profiles, Application and Specification
13.6.3 Convergys Corporation Outsourced Customer Care Services Market Performance (2015-2020)
13.7 Expert Global Solutions
13.7.1 Expert Global Solutions Basic Information
13.7.2 Expert Global Solutions Product Profiles, Application and Specification
13.7.3 Expert Global Solutions Outsourced Customer Care Services Market Performance (2015-2020)
13.8 West Corporation
13.8.1 West Corporation Basic Information
13.8.2 West Corporation Product Profiles, Application and Specification
13.8.3 West Corporation Outsourced Customer Care Services Market Performance (2015-2020)
13.9 TeleTech Holdings Inc.
13.9.1 TeleTech Holdings Inc. Basic Information
13.9.2 TeleTech Holdings Inc. Product Profiles, Application and Specification
13.9.3 TeleTech Holdings Inc. Outsourced Customer Care Services Market Performance (2015-2020)
13.10 StarTek Inc.
13.10.1 StarTek Inc. Basic Information
13.10.2 StarTek Inc. Product Profiles, Application and Specification
13.10.3 StarTek Inc. Outsourced Customer Care Services Market Performance (2015-2020)
13.11 Amdocs
13.11.1 Amdocs Basic Information
13.11.2 Amdocs Product Profiles, Application and Specification
13.11.3 Amdocs Outsourced Customer Care Services Market Performance (2015-2020)
13.12 Synnex Corporation
13.12.1 Synnex Corporation Basic Information
13.12.2 Synnex Corporation Product Profiles, Application and Specification
13.12.3 Synnex Corporation Outsourced Customer Care Services Market Performance (2015-2020)
13.13 Infosys
13.13.1 Infosys Basic Information
13.13.2 Infosys Product Profiles, Application and Specification
13.13.3 Infosys Outsourced Customer Care Services Market Performance (2015-2020)
13.14 Transcom Worldwide
13.14.1 Transcom Worldwide Basic Information
13.14.2 Transcom Worldwide Product Profiles, Application and Specification
13.14.3 Transcom Worldwide Outsourced Customer Care Services Market Performance (2015-2020)
13.15 Sykes Enterprises
13.15.1 Sykes Enterprises Basic Information
13.15.2 Sykes Enterprises Product Profiles, Application and Specification
13.15.3 Sykes Enterprises Outsourced Customer Care Services Market Performance (2015-2020)
13.16 SPi Global
13.16.1 SPi Global Basic Information
13.16.2 SPi Global Product Profiles, Application and Specification
13.16.3 SPi Global Outsourced Customer Care Services Market Performance (2015-2020)

14 Market Forecast - By Regions

14.1 North America Outsourced Customer Care Services Market Forecast (2020-2025)

14.2 Europe Outsourced Customer Care Services Market Forecast (2020-2025)

14.3 Asia-Pacific Outsourced Customer Care Services Market Forecast (2020-2025)

14.4 Middle East and Africa Outsourced Customer Care Services Market Forecast (2020-2025)

14.5 South America Outsourced Customer Care Services Market Forecast (2020-2025)

15 Market Forecast - By Type and Applications

15.1 Global Outsourced Customer Care Services Market Forecast by Types (2020-2025)

15.1.1 Global Outsourced Customer Care Services Market Forecast Production and Market Share by Types (2020-2025)

15.1.2 Global Outsourced Customer Care Services Market Forecast Value and Market Share by Types (2020-2025)

15.2 Global Outsourced Customer Care Services Market Forecast by Applications (2020-2025)

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