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Global Help Desk Outsourcing Market Report 2020 by Key Players, Types, Applications, Countries, Market Size, Forecast to 2026 (Based on 2020 COVID-19 Worldwide Spread)

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Published on 07/21/2020| Code: MAR41115D| Category: Utilities| Total Pages: 125

The Help Desk Outsourcing market is expected to grow from USD X.X million in 2020 to USD X.X million by 2026, at a CAGR of X.X% during the forecast period. The global Help Desk Outsourcing market report is a comprehensive research that focuses on the overall consumption structure, development trends, sales models and sales of top countries in the global Help Desk Outsourcing market. The report focuses on well-known providers in the global Help Desk Outsourcing industry, market segments, competition, and the macro environment.

Under COVID-19 Outbreak, how the Help Desk Outsourcing Industry will develop is also analyzed in detail in Chapter 1.7 of the report.

In Chapter 2.4, we analyzed industry trends in the context of COVID-19.

In Chapter 3.5, we analyzed the impact of COVID-19 on the product industry chain based on the upstream and downstream markets.

In Chapters 6 to 10 of the report, we analyze the impact of COVID-19 on various regions and major countries.

In chapter 13.5, the impact of COVID-19 on the future development of the industry is pointed out.

A holistic study of the market is made by considering a variety of factors, from demographics conditions and business cycles in a particular country to market-specific microeconomic impacts. The study found the shift in market paradigms in terms of regional competitive advantage and the competitive landscape of major players.

Key players in the global Help Desk Outsourcing market covered in Chapter 4:

Wipro Limite
Getronics
Attivasoft LLC
Computacenter plc
Deutsche Telekom AG
HP Enterprise Services
IBM
HCL Technologies Limited
Tieto Oyj
Kayako
Ciber Global
Capgemini SE
Atos SE
CGI Group
Accenture
Multishoring.info
Maintech, Inc.
Qcom Outsourcing
Corporation Service Company (CSC)

In Chapter 11 and 13.3, on the basis of types, the Help Desk Outsourcing market from 2015 to 2026 is primarily split into:

Outsourced Level 1 and Level 2 Support Services
Outsourced Technical Help desk Support Services

In Chapter 12 and 13.4, on the basis of applications, the Help Desk Outsourcing market from 2015 to 2026 covers:

Large Enterprises
Small and Medium Enterprises

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2026) of the following regions are covered in Chapter 5, 6, 7, 8, 9, 10, 13:

North America (Covered in Chapter 6 and 13)

United States

Canada

Mexico

Europe (Covered in Chapter 7 and 13)

Germany

UK

France

Italy

Spain

Russia

Others

Asia-Pacific (Covered in Chapter 8 and 13)

China

Japan

South Korea

Australia

India

Southeast Asia

Others

Middle East and Africa (Covered in Chapter 9 and 13)

Saudi Arabia

UAE

Egypt

Nigeria

South Africa

Others

South America (Covered in Chapter 10 and 13)

Brazil

Argentina

Columbia

Chile

Others

Years considered for this report:

Historical Years: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2020-2026

Table of Content

1 Report Overview

1.1 Study Scope

1.2 Key Market Segments

1.3 Regulatory Scenario by Region/Country

1.4 Market Investment Scenario Strategic

1.5 Market Analysis by Type

1.5.1 Global Help Desk Outsourcing Market Share by Type (2020-2026)

1.5.2 Outsourced Level 1 and Level 2 Support Services
1.5.3 Outsourced Technical Help desk Support Services
1.6 Market by Application

1.6.1 Global Help Desk Outsourcing Market Share by Application (2020-2026)

1.6.2 Large Enterprises
1.6.3 Small and Medium Enterprises
1.7 Help Desk Outsourcing Industry Development Trends under COVID-19 Outbreak

1.7.1 Global COVID-19 Status Overview

1.7.2 Influence of COVID-19 Outbreak on Help Desk Outsourcing Industry Development

2. Global Market Growth Trends

2.1 Industry Trends

2.1.1 SWOT Analysis

2.1.2 Porter’s Five Forces Analysis

2.2 Potential Market and Growth Potential Analysis

2.3 Industry News and Policies by Regions

2.3.1 Industry News

2.3.2 Industry Policies

2.4 Industry Trends Under COVID-19

3 Value Chain of Help Desk Outsourcing Market

3.1 Value Chain Status

3.2 Help Desk Outsourcing Manufacturing Cost Structure Analysis

3.2.1 Production Process Analysis

3.2.2 Manufacturing Cost Structure of Help Desk Outsourcing

3.2.3 Labor Cost of Help Desk Outsourcing

3.2.3.1 Labor Cost of Help Desk Outsourcing Under COVID-19

3.3 Sales and Marketing Model Analysis

3.4 Downstream Major Customer Analysis (by Region)

3.5 Value Chain Status Under COVID-19

4 Players Profiles

4.1 Wipro Limite
4.1.1 Wipro Limite Basic Information
4.1.2 Help Desk Outsourcing Product Profiles, Application and Specification
4.1.3 Wipro Limite Help Desk Outsourcing Market Performance (2015-2020)
4.1.4 Wipro Limite Business Overview
4.2 Getronics
4.2.1 Getronics Basic Information
4.2.2 Help Desk Outsourcing Product Profiles, Application and Specification
4.2.3 Getronics Help Desk Outsourcing Market Performance (2015-2020)
4.2.4 Getronics Business Overview
4.3 Attivasoft LLC
4.3.1 Attivasoft LLC Basic Information
4.3.2 Help Desk Outsourcing Product Profiles, Application and Specification
4.3.3 Attivasoft LLC Help Desk Outsourcing Market Performance (2015-2020)
4.3.4 Attivasoft LLC Business Overview
4.4 Computacenter plc
4.4.1 Computacenter plc Basic Information
4.4.2 Help Desk Outsourcing Product Profiles, Application and Specification
4.4.3 Computacenter plc Help Desk Outsourcing Market Performance (2015-2020)
4.4.4 Computacenter plc Business Overview
4.5 Deutsche Telekom AG
4.5.1 Deutsche Telekom AG Basic Information
4.5.2 Help Desk Outsourcing Product Profiles, Application and Specification
4.5.3 Deutsche Telekom AG Help Desk Outsourcing Market Performance (2015-2020)
4.5.4 Deutsche Telekom AG Business Overview
4.6 HP Enterprise Services
4.6.1 HP Enterprise Services Basic Information
4.6.2 Help Desk Outsourcing Product Profiles, Application and Specification
4.6.3 HP Enterprise Services Help Desk Outsourcing Market Performance (2015-2020)
4.6.4 HP Enterprise Services Business Overview
4.7 IBM
4.7.1 IBM Basic Information
4.7.2 Help Desk Outsourcing Product Profiles, Application and Specification
4.7.3 IBM Help Desk Outsourcing Market Performance (2015-2020)
4.7.4 IBM Business Overview
4.8 HCL Technologies Limited
4.8.1 HCL Technologies Limited Basic Information
4.8.2 Help Desk Outsourcing Product Profiles, Application and Specification
4.8.3 HCL Technologies Limited Help Desk Outsourcing Market Performance (2015-2020)
4.8.4 HCL Technologies Limited Business Overview
4.9 Tieto Oyj
4.9.1 Tieto Oyj Basic Information
4.9.2 Help Desk Outsourcing Product Profiles, Application and Specification
4.9.3 Tieto Oyj Help Desk Outsourcing Market Performance (2015-2020)
4.9.4 Tieto Oyj Business Overview
4.10 Kayako
4.10.1 Kayako Basic Information
4.10.2 Help Desk Outsourcing Product Profiles, Application and Specification
4.10.3 Kayako Help Desk Outsourcing Market Performance (2015-2020)
4.10.4 Kayako Business Overview
4.11 Ciber Global
4.11.1 Ciber Global Basic Information
4.11.2 Help Desk Outsourcing Product Profiles, Application and Specification
4.11.3 Ciber Global Help Desk Outsourcing Market Performance (2015-2020)
4.11.4 Ciber Global Business Overview
4.12 Capgemini SE
4.12.1 Capgemini SE Basic Information
4.12.2 Help Desk Outsourcing Product Profiles, Application and Specification
4.12.3 Capgemini SE Help Desk Outsourcing Market Performance (2015-2020)
4.12.4 Capgemini SE Business Overview
4.13 Atos SE
4.13.1 Atos SE Basic Information
4.13.2 Help Desk Outsourcing Product Profiles, Application and Specification
4.13.3 Atos SE Help Desk Outsourcing Market Performance (2015-2020)
4.13.4 Atos SE Business Overview
4.14 CGI Group
4.14.1 CGI Group Basic Information
4.14.2 Help Desk Outsourcing Product Profiles, Application and Specification
4.14.3 CGI Group Help Desk Outsourcing Market Performance (2015-2020)
4.14.4 CGI Group Business Overview
4.15 Accenture
4.15.1 Accenture Basic Information
4.15.2 Help Desk Outsourcing Product Profiles, Application and Specification
4.15.3 Accenture Help Desk Outsourcing Market Performance (2015-2020)
4.15.4 Accenture Business Overview
4.16 Multishoring.info
4.16.1 Multishoring.info Basic Information
4.16.2 Help Desk Outsourcing Product Profiles, Application and Specification
4.16.3 Multishoring.info Help Desk Outsourcing Market Performance (2015-2020)
4.16.4 Multishoring.info Business Overview
4.17 Maintech, Inc.
4.17.1 Maintech, Inc. Basic Information
4.17.2 Help Desk Outsourcing Product Profiles, Application and Specification
4.17.3 Maintech, Inc. Help Desk Outsourcing Market Performance (2015-2020)
4.17.4 Maintech, Inc. Business Overview
4.18 Qcom Outsourcing
4.18.1 Qcom Outsourcing Basic Information
4.18.2 Help Desk Outsourcing Product Profiles, Application and Specification
4.18.3 Qcom Outsourcing Help Desk Outsourcing Market Performance (2015-2020)
4.18.4 Qcom Outsourcing Business Overview
4.19 Corporation Service Company (CSC)
4.19.1 Corporation Service Company (CSC) Basic Information
4.19.2 Help Desk Outsourcing Product Profiles, Application and Specification
4.19.3 Corporation Service Company (CSC) Help Desk Outsourcing Market Performance (2015-2020)
4.19.4 Corporation Service Company (CSC) Business Overview

5 Global Help Desk Outsourcing Market Analysis by Regions

5.1 Global Help Desk Outsourcing Sales, Revenue and Market Share by Regions

5.1.1 Global Help Desk Outsourcing Sales by Regions (2015-2020)

5.1.2 Global Help Desk Outsourcing Revenue by Regions (2015-2020)

5.2 North America Help Desk Outsourcing Sales and Growth Rate (2015-2020)

5.3 Europe Help Desk Outsourcing Sales and Growth Rate (2015-2020)

5.4 Asia-Pacific Help Desk Outsourcing Sales and Growth Rate (2015-2020)

5.5 Middle East and Africa Help Desk Outsourcing Sales and Growth Rate (2015-2020)

5.6 South America Help Desk Outsourcing Sales and Growth Rate (2015-2020)

6 North America Help Desk Outsourcing Market Analysis by Countries

6.1 North America Help Desk Outsourcing Sales, Revenue and Market Share by Countries

6.1.1 North America Help Desk Outsourcing Sales by Countries (2015-2020)

6.1.2 North America Help Desk Outsourcing Revenue by Countries (2015-2020)

6.1.3 North America Help Desk Outsourcing Market Under COVID-19

6.2 United States Help Desk Outsourcing Sales and Growth Rate (2015-2020)

6.2.1 United States Help Desk Outsourcing Market Under COVID-19

6.3 Canada Help Desk Outsourcing Sales and Growth Rate (2015-2020)

6.4 Mexico Help Desk Outsourcing Sales and Growth Rate (2015-2020)

7 Europe Help Desk Outsourcing Market Analysis by Countries

7.1 Europe Help Desk Outsourcing Sales, Revenue and Market Share by Countries

7.1.1 Europe Help Desk Outsourcing Sales by Countries (2015-2020)

7.1.2 Europe Help Desk Outsourcing Revenue by Countries (2015-2020)

7.1.3 Europe Help Desk Outsourcing Market Under COVID-19

7.2 Germany Help Desk Outsourcing Sales and Growth Rate (2015-2020)

7.2.1 Germany Help Desk Outsourcing Market Under COVID-19

7.3 UK Help Desk Outsourcing Sales and Growth Rate (2015-2020)

7.3.1 UK Help Desk Outsourcing Market Under COVID-19

7.4 France Help Desk Outsourcing Sales and Growth Rate (2015-2020)

7.4.1 France Help Desk Outsourcing Market Under COVID-19

7.5 Italy Help Desk Outsourcing Sales and Growth Rate (2015-2020)

7.5.1 Italy Help Desk Outsourcing Market Under COVID-19

7.6 Spain Help Desk Outsourcing Sales and Growth Rate (2015-2020)

7.6.1 Spain Help Desk Outsourcing Market Under COVID-19

7.7 Russia Help Desk Outsourcing Sales and Growth Rate (2015-2020)

7.7.1 Russia Help Desk Outsourcing Market Under COVID-19

8 Asia-Pacific Help Desk Outsourcing Market Analysis by Countries

8.1 Asia-Pacific Help Desk Outsourcing Sales, Revenue and Market Share by Countries

8.1.1 Asia-Pacific Help Desk Outsourcing Sales by Countries (2015-2020)

8.1.2 Asia-Pacific Help Desk Outsourcing Revenue by Countries (2015-2020)

8.1.3 Asia-Pacific Help Desk Outsourcing Market Under COVID-19

8.2 China Help Desk Outsourcing Sales and Growth Rate (2015-2020)

8.2.1 China Help Desk Outsourcing Market Under COVID-19

8.3 Japan Help Desk Outsourcing Sales and Growth Rate (2015-2020)

8.3.1 Japan Help Desk Outsourcing Market Under COVID-19

8.4 South Korea Help Desk Outsourcing Sales and Growth Rate (2015-2020)

8.4.1 South Korea Help Desk Outsourcing Market Under COVID-19

8.5 Australia Help Desk Outsourcing Sales and Growth Rate (2015-2020)

8.6 India Help Desk Outsourcing Sales and Growth Rate (2015-2020)

8.6.1 India Help Desk Outsourcing Market Under COVID-19

8.7 Southeast Asia Help Desk Outsourcing Sales and Growth Rate (2015-2020)

8.7.1 Southeast Asia Help Desk Outsourcing Market Under COVID-19

9 Middle East and Africa Help Desk Outsourcing Market Analysis by Countries

9.1 Middle East and Africa Help Desk Outsourcing Sales, Revenue and Market Share by Countries

9.1.1 Middle East and Africa Help Desk Outsourcing Sales by Countries (2015-2020)

9.1.2 Middle East and Africa Help Desk Outsourcing Revenue by Countries (2015-2020)

9.1.3 Middle East and Africa Help Desk Outsourcing Market Under COVID-19

9.2 Saudi Arabia Help Desk Outsourcing Sales and Growth Rate (2015-2020)

9.3 UAE Help Desk Outsourcing Sales and Growth Rate (2015-2020)

9.4 Egypt Help Desk Outsourcing Sales and Growth Rate (2015-2020)

9.5 Nigeria Help Desk Outsourcing Sales and Growth Rate (2015-2020)

9.6 South Africa Help Desk Outsourcing Sales and Growth Rate (2015-2020)

10 South America Help Desk Outsourcing Market Analysis by Countries

10.1 South America Help Desk Outsourcing Sales, Revenue and Market Share by Countries

10.1.1 South America Help Desk Outsourcing Sales by Countries (2015-2020)

10.1.2 South America Help Desk Outsourcing Revenue by Countries (2015-2020)

10.1.3 South America Help Desk Outsourcing Market Under COVID-19

10.2 Brazil Help Desk Outsourcing Sales and Growth Rate (2015-2020)

10.2.1 Brazil Help Desk Outsourcing Market Under COVID-19

10.3 Argentina Help Desk Outsourcing Sales and Growth Rate (2015-2020)

10.4 Columbia Help Desk Outsourcing Sales and Growth Rate (2015-2020)

10.5 Chile Help Desk Outsourcing Sales and Growth Rate (2015-2020)

11 Global Help Desk Outsourcing Market Segment by Types

11.1 Global Help Desk Outsourcing Sales, Revenue and Market Share by Types (2015-2020)

11.1.1 Global Help Desk Outsourcing Sales and Market Share by Types (2015-2020)

11.1.2 Global Help Desk Outsourcing Revenue and Market Share by Types (2015-2020)

11.2 Outsourced Level 1 and Level 2 Support Services Sales and Price (2015-2020)
11.3 Outsourced Technical Help desk Support Services Sales and Price (2015-2020)

12 Global Help Desk Outsourcing Market Segment by Applications

12.1 Global Help Desk Outsourcing Sales, Revenue and Market Share by Applications (2015-2020)

12.1.1 Global Help Desk Outsourcing Sales and Market Share by Applications (2015-2020)

12.1.2 Global Help Desk Outsourcing Revenue and Market Share by Applications (2015-2020)

12.2 Large Enterprises Sales, Revenue and Growth Rate (2015-2020)
12.3 Small and Medium Enterprises Sales, Revenue and Growth Rate (2015-2020)

13 Help Desk Outsourcing Market Forecast by Regions (2020-2026)

13.1 Global Help Desk Outsourcing Sales, Revenue and Growth Rate (2020-2026)

13.2 Help Desk Outsourcing Market Forecast by Regions (2020-2026)

13.2.1 North America Help Desk Outsourcing Market Forecast (2020-2026)

13.2.2 Europe Help Desk Outsourcing Market Forecast (2020-2026)

13.2.3 Asia-Pacific Help Desk Outsourcing Market Forecast (2020-2026)

13.2.4 Middle East and Africa Help Desk Outsourcing Market Forecast (2020-2026)

13.2.5 South America Help Desk Outsourcing Market Forecast (2020-2026)

13.3 Help Desk Outsourcing Market Forecast by Types (2020-2026)

13.4 Help Desk Outsourcing Market Forecast by Applications (2020-2026)

13.5 Help Desk Outsourcing Market Forecast Under COVID-19

14 Appendix

14.1 Methodology

14.2 Research Data Source

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