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2020-2025 Global Contact and Call Centre Outsourcing Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)

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Published on 02/23/2021| Code: MAR41115D| Category: Utilities| Total Pages: 108

Call center outsourcing is an outsourcing business in the service field, that is, the enterprise entrusts a third party to fully manage or partially manage the call center business. Professional call center outsourcing services can effectively integrate customer calls, faxes, and network services. At the same time, they can actively promote corporate activities and information, so that enterprises can have no worries to increase sales and achieve customer satisfaction.

This report elaborates the market size, market characteristics, and market growth of the Contact and Call Centre Outsourcing industry, and breaks down according to the type, application, and consumption area of Contact and Call Centre Outsourcing. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Contact and Call Centre Outsourcing in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.

In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global Contact and Call Centre Outsourcing market covered in Chapter 13:

sitel
go4customere
iQor
NICE in Contact
Influx
Cognizant
Zendesk Talk
iCall
ModSquad
TTEC
Transcom
Teleperformance
Contact America
Alorica

In Chapter 6, on the basis of types, the Contact and Call Centre Outsourcing market from 2015 to 2025 is primarily split into:

Outbound call center services
Inbound call center services
Outsource date entry services
Man-power outsourcing
Outsource web enabled services
Outsource market reasearch services

In Chapter 7, on the basis of applications, the Contact and Call Centre Outsourcing market from 2015 to 2025 covers:

Internet industry
Insurance
Finance and banking
Service industry
Others

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:

United States

Europe

China

Japan

India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:

North America (Covered in Chapter 8)

United States

Canada

Mexico

Europe (Covered in Chapter 9)

Germany

UK

France

Italy

Spain

Others

Asia-Pacific (Covered in Chapter 10)

China

Japan

India

South Korea

Southeast Asia

Others

Middle East and Africa (Covered in Chapter 11)

Saudi Arabia

UAE

South Africa

Others

South America (Covered in Chapter 12)

Brazil

Others

Years considered for this report:

Historical Years: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2020-2025

Table of Content

1 Contact and Call Centre Outsourcing Market - Research Scope

1.1 Study Goals

1.2 Market Definition and Scope

1.3 Key Market Segments

1.4 Study and Forecasting Years

2 Contact and Call Centre Outsourcing Market - Research Methodology

2.1 Methodology

2.2 Research Data Source

2.2.1 Secondary Data

2.2.2 Primary Data

2.2.3 Market Size Estimation

2.2.4 Legal Disclaimer

3 Contact and Call Centre Outsourcing Market Forces

3.1 Global Contact and Call Centre Outsourcing Market Size

3.2 Top Impacting Factors (PESTEL Analysis)

3.2.1 Political Factors

3.2.2 Economic Factors

3.2.3 Social Factors

3.2.4 Technological Factors

3.2.5 Environmental Factors

3.2.6 Legal Factors

3.3 Industry Trend Analysis

3.4 Industry Trends Under COVID-19

3.4.1 Risk Assessment on COVID-19

3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry

3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario

3.5 Industry Risk Assessment

4 Contact and Call Centre Outsourcing Market - By Geography

4.1 Global Contact and Call Centre Outsourcing Market Value and Market Share by Regions

4.1.1 Global Contact and Call Centre Outsourcing Value ($) by Region (2015-2020)

4.1.2 Global Contact and Call Centre Outsourcing Value Market Share by Regions (2015-2020)

4.2 Global Contact and Call Centre Outsourcing Market Production and Market Share by Major Countries

4.2.1 Global Contact and Call Centre Outsourcing Production by Major Countries (2015-2020)

4.2.2 Global Contact and Call Centre Outsourcing Production Market Share by Major Countries (2015-2020)

4.3 Global Contact and Call Centre Outsourcing Market Consumption and Market Share by Regions

4.3.1 Global Contact and Call Centre Outsourcing Consumption by Regions (2015-2020)

4.3.2 Global Contact and Call Centre Outsourcing Consumption Market Share by Regions (2015-2020)

5 Contact and Call Centre Outsourcing Market - By Trade Statistics

5.1 Global Contact and Call Centre Outsourcing Export and Import

5.2 United States Contact and Call Centre Outsourcing Export and Import (2015-2020)

5.3 Europe Contact and Call Centre Outsourcing Export and Import (2015-2020)

5.4 China Contact and Call Centre Outsourcing Export and Import (2015-2020)

5.5 Japan Contact and Call Centre Outsourcing Export and Import (2015-2020)

5.6 India Contact and Call Centre Outsourcing Export and Import (2015-2020)

5.7 ...

6 Contact and Call Centre Outsourcing Market - By Type

6.1 Global Contact and Call Centre Outsourcing Production and Market Share by Types (2015-2020)

6.1.1 Global Contact and Call Centre Outsourcing Production by Types (2015-2020)

6.1.2 Global Contact and Call Centre Outsourcing Production Market Share by Types (2015-2020)

6.2 Global Contact and Call Centre Outsourcing Value and Market Share by Types (2015-2020)

6.2.1 Global Contact and Call Centre Outsourcing Value by Types (2015-2020)

6.2.2 Global Contact and Call Centre Outsourcing Value Market Share by Types (2015-2020)

6.3 Global Contact and Call Centre Outsourcing Production, Price and Growth Rate of Outbound call center services (2015-2020)
6.4 Global Contact and Call Centre Outsourcing Production, Price and Growth Rate of Inbound call center services (2015-2020)
6.5 Global Contact and Call Centre Outsourcing Production, Price and Growth Rate of Outsource date entry services (2015-2020)
6.6 Global Contact and Call Centre Outsourcing Production, Price and Growth Rate of Man-power outsourcing (2015-2020)
6.7 Global Contact and Call Centre Outsourcing Production, Price and Growth Rate of Outsource web enabled services (2015-2020)
6.8 Global Contact and Call Centre Outsourcing Production, Price and Growth Rate of Outsource market reasearch services (2015-2020)

7 Contact and Call Centre Outsourcing Market - By Application

7.1 Global Contact and Call Centre Outsourcing Consumption and Market Share by Applications (2015-2020)

7.1.1 Global Contact and Call Centre Outsourcing Consumption by Applications (2015-2020)

7.1.2 Global Contact and Call Centre Outsourcing Consumption Market Share by Applications (2015-2020)

7.2 Global Contact and Call Centre Outsourcing Consumption and Growth Rate of Internet industry (2015-2020)
7.3 Global Contact and Call Centre Outsourcing Consumption and Growth Rate of Insurance (2015-2020)
7.4 Global Contact and Call Centre Outsourcing Consumption and Growth Rate of Finance and banking (2015-2020)
7.5 Global Contact and Call Centre Outsourcing Consumption and Growth Rate of Service industry (2015-2020)
7.6 Global Contact and Call Centre Outsourcing Consumption and Growth Rate of Others (2015-2020)

8 North America Contact and Call Centre Outsourcing Market

8.1 North America Contact and Call Centre Outsourcing Market Size

8.2 United States Contact and Call Centre Outsourcing Market Size

8.3 Canada Contact and Call Centre Outsourcing Market Size

8.4 Mexico Contact and Call Centre Outsourcing Market Size

8.5 The Influence of COVID-19 on North America Market

9 Europe Contact and Call Centre Outsourcing Market Analysis

9.1 Europe Contact and Call Centre Outsourcing Market Size

9.2 Germany Contact and Call Centre Outsourcing Market Size

9.3 United Kingdom Contact and Call Centre Outsourcing Market Size

9.4 France Contact and Call Centre Outsourcing Market Size

9.5 Italy Contact and Call Centre Outsourcing Market Size

9.6 Spain Contact and Call Centre Outsourcing Market Size

9.7 The Influence of COVID-19 on Europe Market

10 Asia-Pacific Contact and Call Centre Outsourcing Market Analysis

10.1 Asia-Pacific Contact and Call Centre Outsourcing Market Size

10.2 China Contact and Call Centre Outsourcing Market Size

10.3 Japan Contact and Call Centre Outsourcing Market Size

10.4 South Korea Contact and Call Centre Outsourcing Market Size

10.5 Southeast Asia Contact and Call Centre Outsourcing Market Size

10.6 India Contact and Call Centre Outsourcing Market Size

10.7 The Influence of COVID-19 on Asia Pacific Market

11 Middle East and Africa Contact and Call Centre Outsourcing Market Analysis

11.1 Middle East and Africa Contact and Call Centre Outsourcing Market Size

11.2 Saudi Arabia Contact and Call Centre Outsourcing Market Size

11.3 UAE Contact and Call Centre Outsourcing Market Size

11.4 South Africa Contact and Call Centre Outsourcing Market Size

11.5 The Influence of COVID-19 on Middle East and Africa Market

12 South America Contact and Call Centre Outsourcing Market Analysis

12.1 South America Contact and Call Centre Outsourcing Market Size

12.2 Brazil Contact and Call Centre Outsourcing Market Size

12.3 The Influence of COVID-19 on South America Market

13 Company Profiles

13.1 sitel
13.1.1 sitel Basic Information
13.1.2 sitel Product Profiles, Application and Specification
13.1.3 sitel Contact and Call Centre Outsourcing Market Performance (2015-2020)
13.2 go4customere
13.2.1 go4customere Basic Information
13.2.2 go4customere Product Profiles, Application and Specification
13.2.3 go4customere Contact and Call Centre Outsourcing Market Performance (2015-2020)
13.3 iQor
13.3.1 iQor Basic Information
13.3.2 iQor Product Profiles, Application and Specification
13.3.3 iQor Contact and Call Centre Outsourcing Market Performance (2015-2020)
13.4 NICE in Contact
13.4.1 NICE in Contact Basic Information
13.4.2 NICE in Contact Product Profiles, Application and Specification
13.4.3 NICE in Contact Contact and Call Centre Outsourcing Market Performance (2015-2020)
13.5 Influx
13.5.1 Influx Basic Information
13.5.2 Influx Product Profiles, Application and Specification
13.5.3 Influx Contact and Call Centre Outsourcing Market Performance (2015-2020)
13.6 Cognizant
13.6.1 Cognizant Basic Information
13.6.2 Cognizant Product Profiles, Application and Specification
13.6.3 Cognizant Contact and Call Centre Outsourcing Market Performance (2015-2020)
13.7 Zendesk Talk
13.7.1 Zendesk Talk Basic Information
13.7.2 Zendesk Talk Product Profiles, Application and Specification
13.7.3 Zendesk Talk Contact and Call Centre Outsourcing Market Performance (2015-2020)
13.8 iCall
13.8.1 iCall Basic Information
13.8.2 iCall Product Profiles, Application and Specification
13.8.3 iCall Contact and Call Centre Outsourcing Market Performance (2015-2020)
13.9 ModSquad
13.9.1 ModSquad Basic Information
13.9.2 ModSquad Product Profiles, Application and Specification
13.9.3 ModSquad Contact and Call Centre Outsourcing Market Performance (2015-2020)
13.10 TTEC
13.10.1 TTEC Basic Information
13.10.2 TTEC Product Profiles, Application and Specification
13.10.3 TTEC Contact and Call Centre Outsourcing Market Performance (2015-2020)
13.11 Transcom
13.11.1 Transcom Basic Information
13.11.2 Transcom Product Profiles, Application and Specification
13.11.3 Transcom Contact and Call Centre Outsourcing Market Performance (2015-2020)
13.12 Teleperformance
13.12.1 Teleperformance Basic Information
13.12.2 Teleperformance Product Profiles, Application and Specification
13.12.3 Teleperformance Contact and Call Centre Outsourcing Market Performance (2015-2020)
13.13 Contact America
13.13.1 Contact America Basic Information
13.13.2 Contact America Product Profiles, Application and Specification
13.13.3 Contact America Contact and Call Centre Outsourcing Market Performance (2015-2020)
13.14 Alorica
13.14.1 Alorica Basic Information
13.14.2 Alorica Product Profiles, Application and Specification
13.14.3 Alorica Contact and Call Centre Outsourcing Market Performance (2015-2020)

14 Market Forecast - By Regions

14.1 North America Contact and Call Centre Outsourcing Market Forecast (2020-2025)

14.2 Europe Contact and Call Centre Outsourcing Market Forecast (2020-2025)

14.3 Asia-Pacific Contact and Call Centre Outsourcing Market Forecast (2020-2025)

14.4 Middle East and Africa Contact and Call Centre Outsourcing Market Forecast (2020-2025)

14.5 South America Contact and Call Centre Outsourcing Market Forecast (2020-2025)

15 Market Forecast - By Type and Applications

15.1 Global Contact and Call Centre Outsourcing Market Forecast by Types (2020-2025)

15.1.1 Global Contact and Call Centre Outsourcing Market Forecast Production and Market Share by Types (2020-2025)

15.1.2 Global Contact and Call Centre Outsourcing Market Forecast Value and Market Share by Types (2020-2025)

15.2 Global Contact and Call Centre Outsourcing Market Forecast by Applications (2020-2025)

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Suntory Holdings
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Ernst Klett
felix
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KKR
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LSC
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Sumitomo
Taichin logo
The Cleanest Way
Meat & Livestock Australia Limited
LEK
IFFCO
STTS
Laundry Capital LLC
Chippenhook Corporation
SAB
IJIN
Hooton
Medica
Medalliacne
Shanghai Chenzhu Instrument Co., Ltd.
Sanofi
Kleen Linnebo und Partner GbR
Bond-Pro, Inc.
E&L Faster Food Imports Inc.
Okinawa Institute of Science and Technology
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