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2020-2025 Global Call Center Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)

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Published on 02/25/2021| Code: MAR41115D| Category: Utilities| Total Pages: 115

Call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information enquiries from consumers. Outbound call centres are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

This report elaborates the market size, market characteristics, and market growth of the Call Center industry, and breaks down according to the type, application, and consumption area of Call Center. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Call Center in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.

In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global Call Center market covered in Chapter 13:

Alliance Data System
Sitel
Sykes Enterprises
Convergys Corp
IBM Global Process Services
West Corporation
IBEX Global
Genpact
EXL Service Holdings
Enter Call Center
HCL BPO Services NI

In Chapter 6, on the basis of types, the Call Center market from 2015 to 2025 is primarily split into:

Out-sourced Call Centers
In-house Call Centers

In Chapter 7, on the basis of applications, the Call Center market from 2015 to 2025 covers:

Mass Market Center
B2B Center
Universal Center

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:

United States

Europe

China

Japan

India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:

North America (Covered in Chapter 8)

United States

Canada

Mexico

Europe (Covered in Chapter 9)

Germany

UK

France

Italy

Spain

Others

Asia-Pacific (Covered in Chapter 10)

China

Japan

India

South Korea

Southeast Asia

Others

Middle East and Africa (Covered in Chapter 11)

Saudi Arabia

UAE

South Africa

Others

South America (Covered in Chapter 12)

Brazil

Others

Years considered for this report:

Historical Years: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2020-2025

Table of Content

1 Call Center Market - Research Scope

1.1 Study Goals

1.2 Market Definition and Scope

1.3 Key Market Segments

1.4 Study and Forecasting Years

2 Call Center Market - Research Methodology

2.1 Methodology

2.2 Research Data Source

2.2.1 Secondary Data

2.2.2 Primary Data

2.2.3 Market Size Estimation

2.2.4 Legal Disclaimer

3 Call Center Market Forces

3.1 Global Call Center Market Size

3.2 Top Impacting Factors (PESTEL Analysis)

3.2.1 Political Factors

3.2.2 Economic Factors

3.2.3 Social Factors

3.2.4 Technological Factors

3.2.5 Environmental Factors

3.2.6 Legal Factors

3.3 Industry Trend Analysis

3.4 Industry Trends Under COVID-19

3.4.1 Risk Assessment on COVID-19

3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry

3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario

3.5 Industry Risk Assessment

4 Call Center Market - By Geography

4.1 Global Call Center Market Value and Market Share by Regions

4.1.1 Global Call Center Value ($) by Region (2015-2020)

4.1.2 Global Call Center Value Market Share by Regions (2015-2020)

4.2 Global Call Center Market Production and Market Share by Major Countries

4.2.1 Global Call Center Production by Major Countries (2015-2020)

4.2.2 Global Call Center Production Market Share by Major Countries (2015-2020)

4.3 Global Call Center Market Consumption and Market Share by Regions

4.3.1 Global Call Center Consumption by Regions (2015-2020)

4.3.2 Global Call Center Consumption Market Share by Regions (2015-2020)

5 Call Center Market - By Trade Statistics

5.1 Global Call Center Export and Import

5.2 United States Call Center Export and Import (2015-2020)

5.3 Europe Call Center Export and Import (2015-2020)

5.4 China Call Center Export and Import (2015-2020)

5.5 Japan Call Center Export and Import (2015-2020)

5.6 India Call Center Export and Import (2015-2020)

5.7 ...

6 Call Center Market - By Type

6.1 Global Call Center Production and Market Share by Types (2015-2020)

6.1.1 Global Call Center Production by Types (2015-2020)

6.1.2 Global Call Center Production Market Share by Types (2015-2020)

6.2 Global Call Center Value and Market Share by Types (2015-2020)

6.2.1 Global Call Center Value by Types (2015-2020)

6.2.2 Global Call Center Value Market Share by Types (2015-2020)

6.3 Global Call Center Production, Price and Growth Rate of Out-sourced Call Centers (2015-2020)
6.4 Global Call Center Production, Price and Growth Rate of In-house Call Centers (2015-2020)

7 Call Center Market - By Application

7.1 Global Call Center Consumption and Market Share by Applications (2015-2020)

7.1.1 Global Call Center Consumption by Applications (2015-2020)

7.1.2 Global Call Center Consumption Market Share by Applications (2015-2020)

7.2 Global Call Center Consumption and Growth Rate of Mass Market Center (2015-2020)
7.3 Global Call Center Consumption and Growth Rate of B2B Center (2015-2020)
7.4 Global Call Center Consumption and Growth Rate of Universal Center (2015-2020)

8 North America Call Center Market

8.1 North America Call Center Market Size

8.2 United States Call Center Market Size

8.3 Canada Call Center Market Size

8.4 Mexico Call Center Market Size

8.5 The Influence of COVID-19 on North America Market

9 Europe Call Center Market Analysis

9.1 Europe Call Center Market Size

9.2 Germany Call Center Market Size

9.3 United Kingdom Call Center Market Size

9.4 France Call Center Market Size

9.5 Italy Call Center Market Size

9.6 Spain Call Center Market Size

9.7 The Influence of COVID-19 on Europe Market

10 Asia-Pacific Call Center Market Analysis

10.1 Asia-Pacific Call Center Market Size

10.2 China Call Center Market Size

10.3 Japan Call Center Market Size

10.4 South Korea Call Center Market Size

10.5 Southeast Asia Call Center Market Size

10.6 India Call Center Market Size

10.7 The Influence of COVID-19 on Asia Pacific Market

11 Middle East and Africa Call Center Market Analysis

11.1 Middle East and Africa Call Center Market Size

11.2 Saudi Arabia Call Center Market Size

11.3 UAE Call Center Market Size

11.4 South Africa Call Center Market Size

11.5 The Influence of COVID-19 on Middle East and Africa Market

12 South America Call Center Market Analysis

12.1 South America Call Center Market Size

12.2 Brazil Call Center Market Size

12.3 The Influence of COVID-19 on South America Market

13 Company Profiles

13.1 Alliance Data System
13.1.1 Alliance Data System Basic Information
13.1.2 Alliance Data System Product Profiles, Application and Specification
13.1.3 Alliance Data System Call Center Market Performance (2015-2020)
13.2 Sitel
13.2.1 Sitel Basic Information
13.2.2 Sitel Product Profiles, Application and Specification
13.2.3 Sitel Call Center Market Performance (2015-2020)
13.3 Sykes Enterprises
13.3.1 Sykes Enterprises Basic Information
13.3.2 Sykes Enterprises Product Profiles, Application and Specification
13.3.3 Sykes Enterprises Call Center Market Performance (2015-2020)
13.4 Convergys Corp
13.4.1 Convergys Corp Basic Information
13.4.2 Convergys Corp Product Profiles, Application and Specification
13.4.3 Convergys Corp Call Center Market Performance (2015-2020)
13.5 IBM Global Process Services
13.5.1 IBM Global Process Services Basic Information
13.5.2 IBM Global Process Services Product Profiles, Application and Specification
13.5.3 IBM Global Process Services Call Center Market Performance (2015-2020)
13.6 West Corporation
13.6.1 West Corporation Basic Information
13.6.2 West Corporation Product Profiles, Application and Specification
13.6.3 West Corporation Call Center Market Performance (2015-2020)
13.7 IBEX Global
13.7.1 IBEX Global Basic Information
13.7.2 IBEX Global Product Profiles, Application and Specification
13.7.3 IBEX Global Call Center Market Performance (2015-2020)
13.8 Genpact
13.8.1 Genpact Basic Information
13.8.2 Genpact Product Profiles, Application and Specification
13.8.3 Genpact Call Center Market Performance (2015-2020)
13.9 EXL Service Holdings
13.9.1 EXL Service Holdings Basic Information
13.9.2 EXL Service Holdings Product Profiles, Application and Specification
13.9.3 EXL Service Holdings Call Center Market Performance (2015-2020)
13.10 Enter Call Center
13.10.1 Enter Call Center Basic Information
13.10.2 Enter Call Center Product Profiles, Application and Specification
13.10.3 Enter Call Center Call Center Market Performance (2015-2020)
13.11 HCL BPO Services NI
13.11.1 HCL BPO Services NI Basic Information
13.11.2 HCL BPO Services NI Product Profiles, Application and Specification
13.11.3 HCL BPO Services NI Call Center Market Performance (2015-2020)

14 Market Forecast - By Regions

14.1 North America Call Center Market Forecast (2020-2025)

14.2 Europe Call Center Market Forecast (2020-2025)

14.3 Asia-Pacific Call Center Market Forecast (2020-2025)

14.4 Middle East and Africa Call Center Market Forecast (2020-2025)

14.5 South America Call Center Market Forecast (2020-2025)

15 Market Forecast - By Type and Applications

15.1 Global Call Center Market Forecast by Types (2020-2025)

15.1.1 Global Call Center Market Forecast Production and Market Share by Types (2020-2025)

15.1.2 Global Call Center Market Forecast Value and Market Share by Types (2020-2025)

15.2 Global Call Center Market Forecast by Applications (2020-2025)

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