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COVID-19 Outbreak-Global Customer Care BPO Industry Market Report-Development Trends, Threats, Opportunities and Competitive Landscape in 2020

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Published on 01/12/2021| Code: MAR41115D| Category: Utilities| Total Pages: 110

Customer Care BPO refers to the outsourcing of customer service to a professional company. The services provided by this type of company are usually integrated solutions to help improve customer satisfaction.

The Customer Care BPO market revenue was xx.xx Million USD in 2019, and will reach xx.xx Million USD in 2025, with a CAGR of x.x% during 2020-2025.

Under COVID-19 outbreak globally, this report provides 360 degrees of analysis from supply chain, import and export control to regional government policy and future influence on the industry. Detailed analysis about market status (2015-2020), enterprise competition pattern, advantages and disadvantages of enterprise products, industry development trends (2020-2025), regional industrial layout characteristics and macroeconomic policies, industrial policy has also been included. From raw materials to end users of this industry are analyzed scientifically, the trends of product circulation and sales channel will be presented as well. Considering COVID-19, this report provides comprehensive and in-depth analysis on how the epidemic push this industry transformation and reform.

In COVID-19 outbreak, Chapter 2.2 of this report provides an analysis of the impact of COVID-19 on the global economy and the Customer Care BPO industry.

Chapter 3.7 covers the analysis of the impact of COVID-19 from the perspective of the industry chain.

In addition, chapters 7-11 consider the impact of COVID-19 on the regional economy.

The Customer Care BPO market can be split based on product types, major applications, and important countries as follows:

Key players in the global Customer Care BPO market covered in Chapter 12:

Serco
Bernard
Fusion
Sykes Enterprises
Convergys
Atento
Transcom
TTEC
Taskus
Infosys
HKT Teleservices
NTT DATA
TeleTech Holdings
SYNNEX
Premier BPO
Alorica
Sitel

In Chapter 4 and 14.1, on the basis of types, the Customer Care BPO market from 2015 to 2025 is primarily split into:

On-Premise CCO
Cloud-based CCO

In Chapter 5 and 14.2, on the basis of applications, the Customer Care BPO market from 2015 to 2025 covers:

Consumer Electronics
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Others

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2025) of the following regions are covered in Chapter 6, 7, 8, 9, 10, 11, 14:

North America (Covered in Chapter 7 and 14)

United States

Canada

Mexico

Europe (Covered in Chapter 8 and 14)

Germany

UK

France

Italy

Spain

Russia

Others

Asia-Pacific (Covered in Chapter 9 and 14)

China

Japan

South Korea

Australia

India

Southeast Asia

Others

Middle East and Africa (Covered in Chapter 10 and 14)

Saudi Arabia

UAE

Egypt

Nigeria

South Africa

Others

South America (Covered in Chapter 11 and 14)

Brazil

Argentina

Columbia

Chile

Others

Years considered for this report:

Historical Years: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2020-2025

Table of Content

1 Customer Care BPO Introduction and Market Overview

1.1 Objectives of the Study

1.2 Overview of Customer Care BPO

1.3 Scope of The Study

1.3.1 Key Market Segments

1.3.2 Players Covered

1.3.3 COVID-19's impact on the Customer Care BPO industry

1.4 Methodology of The Study

1.5 Research Data Source

2 Executive Summary

2.1 Market Overview

2.1.1 Global Customer Care BPO Market Size, 2015 – 2020

2.1.2 Global Customer Care BPO Market Size by Type, 2015 – 2020

2.1.3 Global Customer Care BPO Market Size by Application, 2015 – 2020

2.1.4 Global Customer Care BPO Market Size by Region, 2015 - 2025

2.2 Business Environment Analysis

2.2.1 Global COVID-19 Status and Economic Overview

2.2.2 Influence of COVID-19 Outbreak on Customer Care BPO Industry Development

3 Industry Chain Analysis

3.1 Upstream Raw Material Suppliers of Customer Care BPO Analysis

3.2 Major Players of Customer Care BPO

3.3 Customer Care BPO Manufacturing Cost Structure Analysis

3.3.1 Production Process Analysis

3.3.2 Manufacturing Cost Structure of Customer Care BPO

3.3.3 Labor Cost of Customer Care BPO

3.4 Market Distributors of Customer Care BPO

3.5 Major Downstream Buyers of Customer Care BPO Analysis

3.6 The Impact of Covid-19 From the Perspective of Industry Chain

3.7 Regional Import and Export Controls Will Exist for a Long Time

3.8 Continued downward PMI Spreads Globally

4 Global Customer Care BPO Market, by Type

4.1 Global Customer Care BPO Value and Market Share by Type (2015-2020)

4.2 Global Customer Care BPO Production and Market Share by Type (2015-2020)

4.3 Global Customer Care BPO Value and Growth Rate by Type (2015-2020)

4.3.1 Global Customer Care BPO Value and Growth Rate of On-Premise CCO
4.3.2 Global Customer Care BPO Value and Growth Rate of Cloud-based CCO
4.4 Global Customer Care BPO Price Analysis by Type (2015-2020)

5 Customer Care BPO Market, by Application

5.1 Downstream Market Overview

5.2 Global Customer Care BPO Consumption and Market Share by Application (2015-2020)

5.3 Global Customer Care BPO Consumption and Growth Rate by Application (2015-2020)

5.3.1 Global Customer Care BPO Consumption and Growth Rate of Consumer Electronics (2015-2020)
5.3.2 Global Customer Care BPO Consumption and Growth Rate of Telecom & IT (2015-2020)
5.3.3 Global Customer Care BPO Consumption and Growth Rate of BFSI (2015-2020)
5.3.4 Global Customer Care BPO Consumption and Growth Rate of Healthcare & Life Sciences (2015-2020)
5.3.5 Global Customer Care BPO Consumption and Growth Rate of Government & Public (2015-2020)
5.3.6 Global Customer Care BPO Consumption and Growth Rate of Others (2015-2020)

6 Global Customer Care BPO Market Analysis by Regions

6.1 Global Customer Care BPO Sales, Revenue and Market Share by Regions

6.1.1 Global Customer Care BPO Sales by Regions (2015-2020)

6.1.2 Global Customer Care BPO Revenue by Regions (2015-2020)

6.2 North America Customer Care BPO Sales and Growth Rate (2015-2020)

6.3 Europe Customer Care BPO Sales and Growth Rate (2015-2020)

6.4 Asia-Pacific Customer Care BPO Sales and Growth Rate (2015-2020)

6.5 Middle East and Africa Customer Care BPO Sales and Growth Rate (2015-2020)

6.6 South America Customer Care BPO Sales and Growth Rate (2015-2020)

7 North America Customer Care BPO Market Analysis by Countries

7.1 The Influence of COVID-19 on North America Market

7.2 North America Customer Care BPO Sales, Revenue and Market Share by Countries

7.2.1 North America Customer Care BPO Sales by Countries (2015-2020)

7.2.2 North America Customer Care BPO Revenue by Countries (2015-2020)

7.3 United States Customer Care BPO Sales and Growth Rate (2015-2020)

7.4 Canada Customer Care BPO Sales and Growth Rate (2015-2020)

7.5 Mexico Customer Care BPO Sales and Growth Rate (2015-2020)

8 Europe Customer Care BPO Market Analysis by Countries

8.1 The Influence of COVID-19 on Europe Market

8.2 Europe Customer Care BPO Sales, Revenue and Market Share by Countries

8.2.1 Europe Customer Care BPO Sales by Countries (2015-2020)

8.2.2 Europe Customer Care BPO Revenue by Countries (2015-2020)

8.3 Germany Customer Care BPO Sales and Growth Rate (2015-2020)

8.4 UK Customer Care BPO Sales and Growth Rate (2015-2020)

8.5 France Customer Care BPO Sales and Growth Rate (2015-2020)

8.6 Italy Customer Care BPO Sales and Growth Rate (2015-2020)

8.7 Spain Customer Care BPO Sales and Growth Rate (2015-2020)

8.8 Russia Customer Care BPO Sales and Growth Rate (2015-2020)

9 Asia Pacific Customer Care BPO Market Analysis by Countries

9.1 The Influence of COVID-19 on Asia Pacific Market

9.2 Asia Pacific Customer Care BPO Sales, Revenue and Market Share by Countries

9.2.1 Asia Pacific Customer Care BPO Sales by Countries (2015-2020)

9.2.2 Asia Pacific Customer Care BPO Revenue by Countries (2015-2020)

9.3 China Customer Care BPO Sales and Growth Rate (2015-2020)

9.4 Japan Customer Care BPO Sales and Growth Rate (2015-2020)

9.5 South Korea Customer Care BPO Sales and Growth Rate (2015-2020)

9.6 India Customer Care BPO Sales and Growth Rate (2015-2020)

9.7 Southeast Asia Customer Care BPO Sales and Growth Rate (2015-2020)

9.8 Australia Customer Care BPO Sales and Growth Rate (2015-2020)

10 Middle East and Africa Customer Care BPO Market Analysis by Countries

10.1 The Influence of COVID-19 on Middle East and Africa Market

10.2 Middle East and Africa Customer Care BPO Sales, Revenue and Market Share by Countries

10.2.1 Middle East and Africa Customer Care BPO Sales by Countries (2015-2020)

10.2.2 Middle East and Africa Customer Care BPO Revenue by Countries (2015-2020)

10.3 Saudi Arabia Customer Care BPO Sales and Growth Rate (2015-2020)

10.4 UAE Customer Care BPO Sales and Growth Rate (2015-2020)

10.5 Egypt Customer Care BPO Sales and Growth Rate (2015-2020)

10.6 Nigeria Customer Care BPO Sales and Growth Rate (2015-2020)

10.7 South Africa Customer Care BPO Sales and Growth Rate (2015-2020)

11 South America Customer Care BPO Market Analysis by Countries

11.1 The Influence of COVID-19 on Middle East and Africa Market

11.2 South America Customer Care BPO Sales, Revenue and Market Share by Countries

11.2.1 South America Customer Care BPO Sales by Countries (2015-2020)

11.2.2 South America Customer Care BPO Revenue by Countries (2015-2020)

11.3 Brazil Customer Care BPO Sales and Growth Rate (2015-2020)

11.4 Argentina Customer Care BPO Sales and Growth Rate (2015-2020)

11.5 Columbia Customer Care BPO Sales and Growth Rate (2015-2020)

11.6 Chile Customer Care BPO Sales and Growth Rate (2015-2020)

12 Competitive Landscape

12.1 Serco
12.1.1 Serco Basic Information
12.1.2 Customer Care BPO Product Introduction
12.1.3 Serco Production, Value, Price, Gross Margin 2015-2020
12.2 Bernard
12.2.1 Bernard Basic Information
12.2.2 Customer Care BPO Product Introduction
12.2.3 Bernard Production, Value, Price, Gross Margin 2015-2020
12.3 Fusion
12.3.1 Fusion Basic Information
12.3.2 Customer Care BPO Product Introduction
12.3.3 Fusion Production, Value, Price, Gross Margin 2015-2020
12.4 Sykes Enterprises
12.4.1 Sykes Enterprises Basic Information
12.4.2 Customer Care BPO Product Introduction
12.4.3 Sykes Enterprises Production, Value, Price, Gross Margin 2015-2020
12.5 Convergys
12.5.1 Convergys Basic Information
12.5.2 Customer Care BPO Product Introduction
12.5.3 Convergys Production, Value, Price, Gross Margin 2015-2020
12.6 Atento
12.6.1 Atento Basic Information
12.6.2 Customer Care BPO Product Introduction
12.6.3 Atento Production, Value, Price, Gross Margin 2015-2020
12.7 Transcom
12.7.1 Transcom Basic Information
12.7.2 Customer Care BPO Product Introduction
12.7.3 Transcom Production, Value, Price, Gross Margin 2015-2020
12.8 TTEC
12.8.1 TTEC Basic Information
12.8.2 Customer Care BPO Product Introduction
12.8.3 TTEC Production, Value, Price, Gross Margin 2015-2020
12.9 Taskus
12.9.1 Taskus Basic Information
12.9.2 Customer Care BPO Product Introduction
12.9.3 Taskus Production, Value, Price, Gross Margin 2015-2020
12.10 Infosys
12.10.1 Infosys Basic Information
12.10.2 Customer Care BPO Product Introduction
12.10.3 Infosys Production, Value, Price, Gross Margin 2015-2020
12.11 HKT Teleservices
12.11.1 HKT Teleservices Basic Information
12.11.2 Customer Care BPO Product Introduction
12.11.3 HKT Teleservices Production, Value, Price, Gross Margin 2015-2020
12.12 NTT DATA
12.12.1 NTT DATA Basic Information
12.12.2 Customer Care BPO Product Introduction
12.12.3 NTT DATA Production, Value, Price, Gross Margin 2015-2020
12.13 TeleTech Holdings
12.13.1 TeleTech Holdings Basic Information
12.13.2 Customer Care BPO Product Introduction
12.13.3 TeleTech Holdings Production, Value, Price, Gross Margin 2015-2020
12.14 SYNNEX
12.14.1 SYNNEX Basic Information
12.14.2 Customer Care BPO Product Introduction
12.14.3 SYNNEX Production, Value, Price, Gross Margin 2015-2020
12.15 Premier BPO
12.15.1 Premier BPO Basic Information
12.15.2 Customer Care BPO Product Introduction
12.15.3 Premier BPO Production, Value, Price, Gross Margin 2015-2020
12.16 Alorica
12.16.1 Alorica Basic Information
12.16.2 Customer Care BPO Product Introduction
12.16.3 Alorica Production, Value, Price, Gross Margin 2015-2020
12.17 Sitel
12.17.1 Sitel Basic Information
12.17.2 Customer Care BPO Product Introduction
12.17.3 Sitel Production, Value, Price, Gross Margin 2015-2020

13 Industry Outlook

13.1 Market Driver Analysis

13.1.2 Market Restraints Analysis

13.1.3 Market Trends Analysis

13.2 Merger, Acquisition and New Investment

13.3 News of Product Release

14 Global Customer Care BPO Market Forecast

14.1 Global Customer Care BPO Market Value & Volume Forecast, by Type (2020-2025)

14.1.1 On-Premise CCO Market Value and Volume Forecast (2020-2025)
14.1.2 Cloud-based CCO Market Value and Volume Forecast (2020-2025)
14.2 Global Customer Care BPO Market Value & Volume Forecast, by Application (2020-2025)

14.2.1 Consumer Electronics Market Value and Volume Forecast (2020-2025)
14.2.2 Telecom & IT Market Value and Volume Forecast (2020-2025)
14.2.3 BFSI Market Value and Volume Forecast (2020-2025)
14.2.4 Healthcare & Life Sciences Market Value and Volume Forecast (2020-2025)
14.2.5 Government & Public Market Value and Volume Forecast (2020-2025)
14.2.6 Others Market Value and Volume Forecast (2020-2025)
14.3 Customer Care BPO Market Analysis and Forecast by Region

14.3.1 North America Market Value and Consumption Forecast (2020-2025)

14.3.2 Europe Market Value and Consumption Forecast (2020-2025)

14.3.3 Asia Pacific Market Value and Consumption Forecast (2020-2025)

14.3.4 Middle East and Africa Market Value and Consumption Forecast (2020-2025)

14.3.5 South America Market Value and Consumption Forecast (2020-2025)

15 New Project Feasibility Analysis

15.1 Industry Barriers and New Entrants SWOT Analysis

15.1.1 Porter’s Five Forces Analysis

15.1.2 New Entrants SWOT Analysis

15.2 Analysis and Suggestions on New Project Investment

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