Global CRM Outsourcing Market Report 2020 by Key Players, Types, Applications, Countries, Market Size, Forecast to 2026 (Based on 2020 COVID-19 Worldwide Spread)

Published on 09/08/2020| Code: MAR41115D| Category: Utilities| Total Pages: 129

The CRM Outsourcing market is expected to grow from USD X.X million in 2020 to USD X.X million by 2026, at a CAGR of X.X% during the forecast period. The global CRM Outsourcing market report is a comprehensive research that focuses on the overall consumption structure, development trends, sales models and sales of top countries in the global CRM Outsourcing market. The report focuses on well-known providers in the global CRM Outsourcing industry, market segments, competition, and the macro environment.

Under COVID-19 Outbreak, how the CRM Outsourcing Industry will develop is also analyzed in detail in Chapter 1.7 of the report.

In Chapter 2.4, we analyzed industry trends in the context of COVID-19.

In Chapter 3.5, we analyzed the impact of COVID-19 on the product industry chain based on the upstream and downstream markets.

In Chapters 6 to 10 of the report, we analyze the impact of COVID-19 on various regions and major countries.

In chapter 13.5, the impact of COVID-19 on the future development of the industry is pointed out.

A holistic study of the market is made by considering a variety of factors, from demographics conditions and business cycles in a particular country to market-specific microeconomic impacts. The study found the shift in market paradigms in terms of regional competitive advantage and the competitive landscape of major players.

Key players in the global CRM Outsourcing market covered in Chapter 4:

Convergys
Firstsource
Wipro
3i infotech
Xerox
Teleperformance
Capgemini
Infosys
Aegis
Hinduja Global Solutions
Teletech
HCL
NCO Financial
Tata Consultancy Services
Sitel
Genpact
Intelenet
Aditya Birla Minacs
IBM
WNS
Accenture
Cognizant
HP
EXL

In Chapter 11 and 13.3, on the basis of types, the CRM Outsourcing market from 2015 to 2026 is primarily split into:

Communications Management
Multi-Channel Customer Engagement
Analytic Solutions
Others

In Chapter 12 and 13.4, on the basis of applications, the CRM Outsourcing market from 2015 to 2026 covers:

Retail
BFSI
Telecom & IT
Healthcare
Others

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2026) of the following regions are covered in Chapter 5, 6, 7, 8, 9, 10, 13:

North America (Covered in Chapter 6 and 13)

United States

Canada

Mexico

Europe (Covered in Chapter 7 and 13)

Germany

France

Italy

Spain

Russia

Others

Asia-Pacific (Covered in Chapter 8 and 13)

China

Japan

South Korea

Australia

India

Southeast Asia

Others

Middle East and Africa (Covered in Chapter 9 and 13)

Saudi Arabia

UAE

Egypt

Nigeria

South Africa

Others

South America (Covered in Chapter 10 and 13)

Brazil

Argentina

Columbia

Chile

Others

Years considered for this report:

Historical Years: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2020-2026

Table of Content

1 Report Overview

1.1 Study Scope

1.2 Key Market Segments

1.3 Regulatory Scenario by Region/Country

1.4 Market Investment Scenario Strategic

1.5 Market Analysis by Type

1.5.1 Global CRM Outsourcing Market Share by Type (2020-2026)

1.5.2 Communications Management
1.5.3 Multi-Channel Customer Engagement
1.5.4 Analytic Solutions
1.5.5 Others
1.6 Market by Application

1.6.1 Global CRM Outsourcing Market Share by Application (2020-2026)

1.6.2 Retail
1.6.3 BFSI
1.6.4 Telecom & IT
1.6.5 Healthcare
1.6.6 Others
1.7 CRM Outsourcing Industry Development Trends under COVID-19 Outbreak

1.7.1 Global COVID-19 Status Overview

1.7.2 Influence of COVID-19 Outbreak on CRM Outsourcing Industry Development

2. Global Market Growth Trends

2.1 Industry Trends

2.1.1 SWOT Analysis

2.1.2 Porter’s Five Forces Analysis

2.2 Potential Market and Growth Potential Analysis

2.3 Industry News and Policies by Regions

2.3.1 Industry News

2.3.2 Industry Policies

2.4 Industry Trends Under COVID-19

3 Value Chain of CRM Outsourcing Market

3.1 Value Chain Status

3.2 CRM Outsourcing Manufacturing Cost Structure Analysis

3.2.1 Production Process Analysis

3.2.2 Manufacturing Cost Structure of CRM Outsourcing

3.2.3 Labor Cost of CRM Outsourcing

3.2.3.1 Labor Cost of CRM Outsourcing Under COVID-19

3.3 Sales and Marketing Model Analysis

3.4 Downstream Major Customer Analysis (by Region)

3.5 Value Chain Status Under COVID-19

4 Players Profiles

4.1 Convergys
4.1.1 Convergys Basic Information
4.1.2 CRM Outsourcing Product Profiles, Application and Specification
4.1.3 Convergys CRM Outsourcing Market Performance (2015-2020)
4.1.4 Convergys Business Overview
4.2 Firstsource
4.2.1 Firstsource Basic Information
4.2.2 CRM Outsourcing Product Profiles, Application and Specification
4.2.3 Firstsource CRM Outsourcing Market Performance (2015-2020)
4.2.4 Firstsource Business Overview
4.3 Wipro
4.3.1 Wipro Basic Information
4.3.2 CRM Outsourcing Product Profiles, Application and Specification
4.3.3 Wipro CRM Outsourcing Market Performance (2015-2020)
4.3.4 Wipro Business Overview
4.4 3i infotech
4.4.1 3i infotech Basic Information
4.4.2 CRM Outsourcing Product Profiles, Application and Specification
4.4.3 3i infotech CRM Outsourcing Market Performance (2015-2020)
4.4.4 3i infotech Business Overview
4.5 Xerox
4.5.1 Xerox Basic Information
4.5.2 CRM Outsourcing Product Profiles, Application and Specification
4.5.3 Xerox CRM Outsourcing Market Performance (2015-2020)
4.5.4 Xerox Business Overview
4.6 Teleperformance
4.6.1 Teleperformance Basic Information
4.6.2 CRM Outsourcing Product Profiles, Application and Specification
4.6.3 Teleperformance CRM Outsourcing Market Performance (2015-2020)
4.6.4 Teleperformance Business Overview
4.7 Capgemini
4.7.1 Capgemini Basic Information
4.7.2 CRM Outsourcing Product Profiles, Application and Specification
4.7.3 Capgemini CRM Outsourcing Market Performance (2015-2020)
4.7.4 Capgemini Business Overview
4.8 Infosys
4.8.1 Infosys Basic Information
4.8.2 CRM Outsourcing Product Profiles, Application and Specification
4.8.3 Infosys CRM Outsourcing Market Performance (2015-2020)
4.8.4 Infosys Business Overview
4.9 Aegis
4.9.1 Aegis Basic Information
4.9.2 CRM Outsourcing Product Profiles, Application and Specification
4.9.3 Aegis CRM Outsourcing Market Performance (2015-2020)
4.9.4 Aegis Business Overview
4.10 Hinduja Global Solutions
4.10.1 Hinduja Global Solutions Basic Information
4.10.2 CRM Outsourcing Product Profiles, Application and Specification
4.10.3 Hinduja Global Solutions CRM Outsourcing Market Performance (2015-2020)
4.10.4 Hinduja Global Solutions Business Overview
4.11 Teletech
4.11.1 Teletech Basic Information
4.11.2 CRM Outsourcing Product Profiles, Application and Specification
4.11.3 Teletech CRM Outsourcing Market Performance (2015-2020)
4.11.4 Teletech Business Overview
4.12 HCL
4.12.1 HCL Basic Information
4.12.2 CRM Outsourcing Product Profiles, Application and Specification
4.12.3 HCL CRM Outsourcing Market Performance (2015-2020)
4.12.4 HCL Business Overview
4.13 NCO Financial
4.13.1 NCO Financial Basic Information
4.13.2 CRM Outsourcing Product Profiles, Application and Specification
4.13.3 NCO Financial CRM Outsourcing Market Performance (2015-2020)
4.13.4 NCO Financial Business Overview
4.14 Tata Consultancy Services
4.14.1 Tata Consultancy Services Basic Information
4.14.2 CRM Outsourcing Product Profiles, Application and Specification
4.14.3 Tata Consultancy Services CRM Outsourcing Market Performance (2015-2020)
4.14.4 Tata Consultancy Services Business Overview
4.15 Sitel
4.15.1 Sitel Basic Information
4.15.2 CRM Outsourcing Product Profiles, Application and Specification
4.15.3 Sitel CRM Outsourcing Market Performance (2015-2020)
4.15.4 Sitel Business Overview
4.16 Genpact
4.16.1 Genpact Basic Information
4.16.2 CRM Outsourcing Product Profiles, Application and Specification
4.16.3 Genpact CRM Outsourcing Market Performance (2015-2020)
4.16.4 Genpact Business Overview
4.17 Intelenet
4.17.1 Intelenet Basic Information
4.17.2 CRM Outsourcing Product Profiles, Application and Specification
4.17.3 Intelenet CRM Outsourcing Market Performance (2015-2020)
4.17.4 Intelenet Business Overview
4.18 Aditya Birla Minacs
4.18.1 Aditya Birla Minacs Basic Information
4.18.2 CRM Outsourcing Product Profiles, Application and Specification
4.18.3 Aditya Birla Minacs CRM Outsourcing Market Performance (2015-2020)
4.18.4 Aditya Birla Minacs Business Overview
4.19 IBM
4.19.1 IBM Basic Information
4.19.2 CRM Outsourcing Product Profiles, Application and Specification
4.19.3 IBM CRM Outsourcing Market Performance (2015-2020)
4.19.4 IBM Business Overview
4.20 WNS
4.20.1 WNS Basic Information
4.20.2 CRM Outsourcing Product Profiles, Application and Specification
4.20.3 WNS CRM Outsourcing Market Performance (2015-2020)
4.20.4 WNS Business Overview
4.21 Accenture
4.21.1 Accenture Basic Information
4.21.2 CRM Outsourcing Product Profiles, Application and Specification
4.21.3 Accenture CRM Outsourcing Market Performance (2015-2020)
4.21.4 Accenture Business Overview
4.22 Cognizant
4.22.1 Cognizant Basic Information
4.22.2 CRM Outsourcing Product Profiles, Application and Specification
4.22.3 Cognizant CRM Outsourcing Market Performance (2015-2020)
4.22.4 Cognizant Business Overview
4.23 HP
4.23.1 HP Basic Information
4.23.2 CRM Outsourcing Product Profiles, Application and Specification
4.23.3 HP CRM Outsourcing Market Performance (2015-2020)
4.23.4 HP Business Overview
4.24 EXL
4.24.1 EXL Basic Information
4.24.2 CRM Outsourcing Product Profiles, Application and Specification
4.24.3 EXL CRM Outsourcing Market Performance (2015-2020)
4.24.4 EXL Business Overview

5 Global CRM Outsourcing Market Analysis by Regions

5.1 Global CRM Outsourcing Sales, Revenue and Market Share by Regions

5.1.1 Global CRM Outsourcing Sales by Regions (2015-2020)

5.1.2 Global CRM Outsourcing Revenue by Regions (2015-2020)

5.2 North America CRM Outsourcing Sales and Growth Rate (2015-2020)

5.3 Europe CRM Outsourcing Sales and Growth Rate (2015-2020)

5.4 Asia-Pacific CRM Outsourcing Sales and Growth Rate (2015-2020)

5.5 Middle East and Africa CRM Outsourcing Sales and Growth Rate (2015-2020)

5.6 South America CRM Outsourcing Sales and Growth Rate (2015-2020)

6 North America CRM Outsourcing Market Analysis by Countries

6.1 North America CRM Outsourcing Sales, Revenue and Market Share by Countries

6.1.1 North America CRM Outsourcing Sales by Countries (2015-2020)

6.1.2 North America CRM Outsourcing Revenue by Countries (2015-2020)

6.1.3 North America CRM Outsourcing Market Under COVID-19

6.2 United States CRM Outsourcing Sales and Growth Rate (2015-2020)

6.2.1 United States CRM Outsourcing Market Under COVID-19

6.3 Canada CRM Outsourcing Sales and Growth Rate (2015-2020)

6.4 Mexico CRM Outsourcing Sales and Growth Rate (2015-2020)

7 Europe CRM Outsourcing Market Analysis by Countries

7.1 Europe CRM Outsourcing Sales, Revenue and Market Share by Countries

7.1.1 Europe CRM Outsourcing Sales by Countries (2015-2020)

7.1.2 Europe CRM Outsourcing Revenue by Countries (2015-2020)

7.1.3 Europe CRM Outsourcing Market Under COVID-19

7.2 Germany CRM Outsourcing Sales and Growth Rate (2015-2020)

7.2.1 Germany CRM Outsourcing Market Under COVID-19

7.3 UK CRM Outsourcing Sales and Growth Rate (2015-2020)

7.3.1 UK CRM Outsourcing Market Under COVID-19

7.4 France CRM Outsourcing Sales and Growth Rate (2015-2020)

7.4.1 France CRM Outsourcing Market Under COVID-19

7.5 Italy CRM Outsourcing Sales and Growth Rate (2015-2020)

7.5.1 Italy CRM Outsourcing Market Under COVID-19

7.6 Spain CRM Outsourcing Sales and Growth Rate (2015-2020)

7.6.1 Spain CRM Outsourcing Market Under COVID-19

7.7 Russia CRM Outsourcing Sales and Growth Rate (2015-2020)

7.7.1 Russia CRM Outsourcing Market Under COVID-19

8 Asia-Pacific CRM Outsourcing Market Analysis by Countries

8.1 Asia-Pacific CRM Outsourcing Sales, Revenue and Market Share by Countries

8.1.1 Asia-Pacific CRM Outsourcing Sales by Countries (2015-2020)

8.1.2 Asia-Pacific CRM Outsourcing Revenue by Countries (2015-2020)

8.1.3 Asia-Pacific CRM Outsourcing Market Under COVID-19

8.2 China CRM Outsourcing Sales and Growth Rate (2015-2020)

8.2.1 China CRM Outsourcing Market Under COVID-19

8.3 Japan CRM Outsourcing Sales and Growth Rate (2015-2020)

8.3.1 Japan CRM Outsourcing Market Under COVID-19

8.4 South Korea CRM Outsourcing Sales and Growth Rate (2015-2020)

8.4.1 South Korea CRM Outsourcing Market Under COVID-19

8.5 Australia CRM Outsourcing Sales and Growth Rate (2015-2020)

8.6 India CRM Outsourcing Sales and Growth Rate (2015-2020)

8.6.1 India CRM Outsourcing Market Under COVID-19

8.7 Southeast Asia CRM Outsourcing Sales and Growth Rate (2015-2020)

8.7.1 Southeast Asia CRM Outsourcing Market Under COVID-19

9 Middle East and Africa CRM Outsourcing Market Analysis by Countries

9.1 Middle East and Africa CRM Outsourcing Sales, Revenue and Market Share by Countries

9.1.1 Middle East and Africa CRM Outsourcing Sales by Countries (2015-2020)

9.1.2 Middle East and Africa CRM Outsourcing Revenue by Countries (2015-2020)

9.1.3 Middle East and Africa CRM Outsourcing Market Under COVID-19

9.2 Saudi Arabia CRM Outsourcing Sales and Growth Rate (2015-2020)

9.3 UAE CRM Outsourcing Sales and Growth Rate (2015-2020)

9.4 Egypt CRM Outsourcing Sales and Growth Rate (2015-2020)

9.5 Nigeria CRM Outsourcing Sales and Growth Rate (2015-2020)

9.6 South Africa CRM Outsourcing Sales and Growth Rate (2015-2020)

10 South America CRM Outsourcing Market Analysis by Countries

10.1 South America CRM Outsourcing Sales, Revenue and Market Share by Countries

10.1.1 South America CRM Outsourcing Sales by Countries (2015-2020)

10.1.2 South America CRM Outsourcing Revenue by Countries (2015-2020)

10.1.3 South America CRM Outsourcing Market Under COVID-19

10.2 Brazil CRM Outsourcing Sales and Growth Rate (2015-2020)

10.2.1 Brazil CRM Outsourcing Market Under COVID-19

10.3 Argentina CRM Outsourcing Sales and Growth Rate (2015-2020)

10.4 Columbia CRM Outsourcing Sales and Growth Rate (2015-2020)

10.5 Chile CRM Outsourcing Sales and Growth Rate (2015-2020)

11 Global CRM Outsourcing Market Segment by Types

11.1 Global CRM Outsourcing Sales, Revenue and Market Share by Types (2015-2020)

11.1.1 Global CRM Outsourcing Sales and Market Share by Types (2015-2020)

11.1.2 Global CRM Outsourcing Revenue and Market Share by Types (2015-2020)

11.2 Communications Management Sales and Price (2015-2020)
11.3 Multi-Channel Customer Engagement Sales and Price (2015-2020)
11.4 Analytic Solutions Sales and Price (2015-2020)
11.5 Others Sales and Price (2015-2020)

12 Global CRM Outsourcing Market Segment by Applications

12.1 Global CRM Outsourcing Sales, Revenue and Market Share by Applications (2015-2020)

12.1.1 Global CRM Outsourcing Sales and Market Share by Applications (2015-2020)

12.1.2 Global CRM Outsourcing Revenue and Market Share by Applications (2015-2020)

12.2 Retail Sales, Revenue and Growth Rate (2015-2020)
12.3 BFSI Sales, Revenue and Growth Rate (2015-2020)
12.4 Telecom & IT Sales, Revenue and Growth Rate (2015-2020)
12.5 Healthcare Sales, Revenue and Growth Rate (2015-2020)
12.6 Others Sales, Revenue and Growth Rate (2015-2020)

13 CRM Outsourcing Market Forecast by Regions (2020-2026)

13.1 Global CRM Outsourcing Sales, Revenue and Growth Rate (2020-2026)

13.2 CRM Outsourcing Market Forecast by Regions (2020-2026)

13.2.1 North America CRM Outsourcing Market Forecast (2020-2026)

13.2.2 Europe CRM Outsourcing Market Forecast (2020-2026)

13.2.3 Asia-Pacific CRM Outsourcing Market Forecast (2020-2026)

13.2.4 Middle East and Africa CRM Outsourcing Market Forecast (2020-2026)

13.2.5 South America CRM Outsourcing Market Forecast (2020-2026)

13.3 CRM Outsourcing Market Forecast by Types (2020-2026)

13.4 CRM Outsourcing Market Forecast by Applications (2020-2026)

13.5 CRM Outsourcing Market Forecast Under COVID-19

14 Appendix