Global Contact Center Market Report 2020 by Key Players, Types, Applications, Countries, Market Size, Forecast to 2026 (Based on 2020 COVID-19 Worldwide Spread)

Published on 08/25/2020| Code: MAR41115D| Category: Utilities| Total Pages: 113

The Contact Center market is expected to grow from USD X.X million in 2020 to USD X.X million by 2026, at a CAGR of X.X% during the forecast period. The global Contact Center market report is a comprehensive research that focuses on the overall consumption structure, development trends, sales models and sales of top countries in the global Contact Center market. The report focuses on well-known providers in the global Contact Center industry, market segments, competition, and the macro environment.

Under COVID-19 Outbreak, how the Contact Center Industry will develop is also analyzed in detail in Chapter 1.7 of the report.

In Chapter 2.4, we analyzed industry trends in the context of COVID-19.

In Chapter 3.5, we analyzed the impact of COVID-19 on the product industry chain based on the upstream and downstream markets.

In Chapters 6 to 10 of the report, we analyze the impact of COVID-19 on various regions and major countries.

In chapter 13.5, the impact of COVID-19 on the future development of the industry is pointed out.

A holistic study of the market is made by considering a variety of factors, from demographics conditions and business cycles in a particular country to market-specific microeconomic impacts. The study found the shift in market paradigms in terms of regional competitive advantage and the competitive landscape of major players.

Key players in the global Contact Center market covered in Chapter 4:

Aspect
Cisco Systems
Sykes Enterprises
HKT Teleservices
Concentrix (SYNNEX)
Serco Group
Genesys
Transcom
Teleperformance
Alorica
Acticall (Sitel)
Convergys
Arvato
TeleTech
Comdata Group
Atento S.A

In Chapter 11 and 13.3, on the basis of types, the Contact Center market from 2015 to 2026 is primarily split into:

Voice-based
Text-based
Social Media-based

In Chapter 12 and 13.4, on the basis of applications, the Contact Center market from 2015 to 2026 covers:

Telecommunication
BFSI
Government and Public Sector
Healthcare and Life Sciences
Retail and Consumer Goods
Others

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2026) of the following regions are covered in Chapter 5, 6, 7, 8, 9, 10, 13:

North America (Covered in Chapter 6 and 13)

United States

Canada

Mexico

Europe (Covered in Chapter 7 and 13)

Germany

France

Italy

Spain

Russia

Others

Asia-Pacific (Covered in Chapter 8 and 13)

China

Japan

South Korea

Australia

India

Southeast Asia

Others

Middle East and Africa (Covered in Chapter 9 and 13)

Saudi Arabia

UAE

Egypt

Nigeria

South Africa

Others

South America (Covered in Chapter 10 and 13)

Brazil

Argentina

Columbia

Chile

Others

Years considered for this report:

Historical Years: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2020-2026

Table of Content

1 Report Overview

1.1 Study Scope

1.2 Key Market Segments

1.3 Regulatory Scenario by Region/Country

1.4 Market Investment Scenario Strategic

1.5 Market Analysis by Type

1.5.1 Global Contact Center Market Share by Type (2020-2026)

1.5.2 Voice-based
1.5.3 Text-based
1.5.4 Social Media-based
1.6 Market by Application

1.6.1 Global Contact Center Market Share by Application (2020-2026)

1.6.2 Telecommunication
1.6.3 BFSI
1.6.4 Government and Public Sector
1.6.5 Healthcare and Life Sciences
1.6.6 Retail and Consumer Goods
1.6.7 Others
1.7 Contact Center Industry Development Trends under COVID-19 Outbreak

1.7.1 Global COVID-19 Status Overview

1.7.2 Influence of COVID-19 Outbreak on Contact Center Industry Development

2. Global Market Growth Trends

2.1 Industry Trends

2.1.1 SWOT Analysis

2.1.2 Porter’s Five Forces Analysis

2.2 Potential Market and Growth Potential Analysis

2.3 Industry News and Policies by Regions

2.3.1 Industry News

2.3.2 Industry Policies

2.4 Industry Trends Under COVID-19

3 Value Chain of Contact Center Market

3.1 Value Chain Status

3.2 Contact Center Manufacturing Cost Structure Analysis

3.2.1 Production Process Analysis

3.2.2 Manufacturing Cost Structure of Contact Center

3.2.3 Labor Cost of Contact Center

3.2.3.1 Labor Cost of Contact Center Under COVID-19

3.3 Sales and Marketing Model Analysis

3.4 Downstream Major Customer Analysis (by Region)

3.5 Value Chain Status Under COVID-19

4 Players Profiles

4.1 Aspect
4.1.1 Aspect Basic Information
4.1.2 Contact Center Product Profiles, Application and Specification
4.1.3 Aspect Contact Center Market Performance (2015-2020)
4.1.4 Aspect Business Overview
4.2 Cisco Systems
4.2.1 Cisco Systems Basic Information
4.2.2 Contact Center Product Profiles, Application and Specification
4.2.3 Cisco Systems Contact Center Market Performance (2015-2020)
4.2.4 Cisco Systems Business Overview
4.3 Sykes Enterprises
4.3.1 Sykes Enterprises Basic Information
4.3.2 Contact Center Product Profiles, Application and Specification
4.3.3 Sykes Enterprises Contact Center Market Performance (2015-2020)
4.3.4 Sykes Enterprises Business Overview
4.4 HKT Teleservices
4.4.1 HKT Teleservices Basic Information
4.4.2 Contact Center Product Profiles, Application and Specification
4.4.3 HKT Teleservices Contact Center Market Performance (2015-2020)
4.4.4 HKT Teleservices Business Overview
4.5 Concentrix (SYNNEX)
4.5.1 Concentrix (SYNNEX) Basic Information
4.5.2 Contact Center Product Profiles, Application and Specification
4.5.3 Concentrix (SYNNEX) Contact Center Market Performance (2015-2020)
4.5.4 Concentrix (SYNNEX) Business Overview
4.6 Serco Group
4.6.1 Serco Group Basic Information
4.6.2 Contact Center Product Profiles, Application and Specification
4.6.3 Serco Group Contact Center Market Performance (2015-2020)
4.6.4 Serco Group Business Overview
4.7 Genesys
4.7.1 Genesys Basic Information
4.7.2 Contact Center Product Profiles, Application and Specification
4.7.3 Genesys Contact Center Market Performance (2015-2020)
4.7.4 Genesys Business Overview
4.8 Transcom
4.8.1 Transcom Basic Information
4.8.2 Contact Center Product Profiles, Application and Specification
4.8.3 Transcom Contact Center Market Performance (2015-2020)
4.8.4 Transcom Business Overview
4.9 Teleperformance
4.9.1 Teleperformance Basic Information
4.9.2 Contact Center Product Profiles, Application and Specification
4.9.3 Teleperformance Contact Center Market Performance (2015-2020)
4.9.4 Teleperformance Business Overview
4.10 Alorica
4.10.1 Alorica Basic Information
4.10.2 Contact Center Product Profiles, Application and Specification
4.10.3 Alorica Contact Center Market Performance (2015-2020)
4.10.4 Alorica Business Overview
4.11 Acticall (Sitel)
4.11.1 Acticall (Sitel) Basic Information
4.11.2 Contact Center Product Profiles, Application and Specification
4.11.3 Acticall (Sitel) Contact Center Market Performance (2015-2020)
4.11.4 Acticall (Sitel) Business Overview
4.12 Convergys
4.12.1 Convergys Basic Information
4.12.2 Contact Center Product Profiles, Application and Specification
4.12.3 Convergys Contact Center Market Performance (2015-2020)
4.12.4 Convergys Business Overview
4.13 Arvato
4.13.1 Arvato Basic Information
4.13.2 Contact Center Product Profiles, Application and Specification
4.13.3 Arvato Contact Center Market Performance (2015-2020)
4.13.4 Arvato Business Overview
4.14 TeleTech
4.14.1 TeleTech Basic Information
4.14.2 Contact Center Product Profiles, Application and Specification
4.14.3 TeleTech Contact Center Market Performance (2015-2020)
4.14.4 TeleTech Business Overview
4.15 Comdata Group
4.15.1 Comdata Group Basic Information
4.15.2 Contact Center Product Profiles, Application and Specification
4.15.3 Comdata Group Contact Center Market Performance (2015-2020)
4.15.4 Comdata Group Business Overview
4.16 Atento S.A
4.16.1 Atento S.A Basic Information
4.16.2 Contact Center Product Profiles, Application and Specification
4.16.3 Atento S.A Contact Center Market Performance (2015-2020)
4.16.4 Atento S.A Business Overview

5 Global Contact Center Market Analysis by Regions

5.1 Global Contact Center Sales, Revenue and Market Share by Regions

5.1.1 Global Contact Center Sales by Regions (2015-2020)

5.1.2 Global Contact Center Revenue by Regions (2015-2020)

5.2 North America Contact Center Sales and Growth Rate (2015-2020)

5.3 Europe Contact Center Sales and Growth Rate (2015-2020)

5.4 Asia-Pacific Contact Center Sales and Growth Rate (2015-2020)

5.5 Middle East and Africa Contact Center Sales and Growth Rate (2015-2020)

5.6 South America Contact Center Sales and Growth Rate (2015-2020)

6 North America Contact Center Market Analysis by Countries

6.1 North America Contact Center Sales, Revenue and Market Share by Countries

6.1.1 North America Contact Center Sales by Countries (2015-2020)

6.1.2 North America Contact Center Revenue by Countries (2015-2020)

6.1.3 North America Contact Center Market Under COVID-19

6.2 United States Contact Center Sales and Growth Rate (2015-2020)

6.2.1 United States Contact Center Market Under COVID-19

6.3 Canada Contact Center Sales and Growth Rate (2015-2020)

6.4 Mexico Contact Center Sales and Growth Rate (2015-2020)

7 Europe Contact Center Market Analysis by Countries

7.1 Europe Contact Center Sales, Revenue and Market Share by Countries

7.1.1 Europe Contact Center Sales by Countries (2015-2020)

7.1.2 Europe Contact Center Revenue by Countries (2015-2020)

7.1.3 Europe Contact Center Market Under COVID-19

7.2 Germany Contact Center Sales and Growth Rate (2015-2020)

7.2.1 Germany Contact Center Market Under COVID-19

7.3 UK Contact Center Sales and Growth Rate (2015-2020)

7.3.1 UK Contact Center Market Under COVID-19

7.4 France Contact Center Sales and Growth Rate (2015-2020)

7.4.1 France Contact Center Market Under COVID-19

7.5 Italy Contact Center Sales and Growth Rate (2015-2020)

7.5.1 Italy Contact Center Market Under COVID-19

7.6 Spain Contact Center Sales and Growth Rate (2015-2020)

7.6.1 Spain Contact Center Market Under COVID-19

7.7 Russia Contact Center Sales and Growth Rate (2015-2020)

7.7.1 Russia Contact Center Market Under COVID-19

8 Asia-Pacific Contact Center Market Analysis by Countries

8.1 Asia-Pacific Contact Center Sales, Revenue and Market Share by Countries

8.1.1 Asia-Pacific Contact Center Sales by Countries (2015-2020)

8.1.2 Asia-Pacific Contact Center Revenue by Countries (2015-2020)

8.1.3 Asia-Pacific Contact Center Market Under COVID-19

8.2 China Contact Center Sales and Growth Rate (2015-2020)

8.2.1 China Contact Center Market Under COVID-19

8.3 Japan Contact Center Sales and Growth Rate (2015-2020)

8.3.1 Japan Contact Center Market Under COVID-19

8.4 South Korea Contact Center Sales and Growth Rate (2015-2020)

8.4.1 South Korea Contact Center Market Under COVID-19

8.5 Australia Contact Center Sales and Growth Rate (2015-2020)

8.6 India Contact Center Sales and Growth Rate (2015-2020)

8.6.1 India Contact Center Market Under COVID-19

8.7 Southeast Asia Contact Center Sales and Growth Rate (2015-2020)

8.7.1 Southeast Asia Contact Center Market Under COVID-19

9 Middle East and Africa Contact Center Market Analysis by Countries

9.1 Middle East and Africa Contact Center Sales, Revenue and Market Share by Countries

9.1.1 Middle East and Africa Contact Center Sales by Countries (2015-2020)

9.1.2 Middle East and Africa Contact Center Revenue by Countries (2015-2020)

9.1.3 Middle East and Africa Contact Center Market Under COVID-19

9.2 Saudi Arabia Contact Center Sales and Growth Rate (2015-2020)

9.3 UAE Contact Center Sales and Growth Rate (2015-2020)

9.4 Egypt Contact Center Sales and Growth Rate (2015-2020)

9.5 Nigeria Contact Center Sales and Growth Rate (2015-2020)

9.6 South Africa Contact Center Sales and Growth Rate (2015-2020)

10 South America Contact Center Market Analysis by Countries

10.1 South America Contact Center Sales, Revenue and Market Share by Countries

10.1.1 South America Contact Center Sales by Countries (2015-2020)

10.1.2 South America Contact Center Revenue by Countries (2015-2020)

10.1.3 South America Contact Center Market Under COVID-19

10.2 Brazil Contact Center Sales and Growth Rate (2015-2020)

10.2.1 Brazil Contact Center Market Under COVID-19

10.3 Argentina Contact Center Sales and Growth Rate (2015-2020)

10.4 Columbia Contact Center Sales and Growth Rate (2015-2020)

10.5 Chile Contact Center Sales and Growth Rate (2015-2020)

11 Global Contact Center Market Segment by Types

11.1 Global Contact Center Sales, Revenue and Market Share by Types (2015-2020)

11.1.1 Global Contact Center Sales and Market Share by Types (2015-2020)

11.1.2 Global Contact Center Revenue and Market Share by Types (2015-2020)

11.2 Voice-based Sales and Price (2015-2020)
11.3 Text-based Sales and Price (2015-2020)
11.4 Social Media-based Sales and Price (2015-2020)

12 Global Contact Center Market Segment by Applications

12.1 Global Contact Center Sales, Revenue and Market Share by Applications (2015-2020)

12.1.1 Global Contact Center Sales and Market Share by Applications (2015-2020)

12.1.2 Global Contact Center Revenue and Market Share by Applications (2015-2020)

12.2 Telecommunication Sales, Revenue and Growth Rate (2015-2020)
12.3 BFSI Sales, Revenue and Growth Rate (2015-2020)
12.4 Government and Public Sector Sales, Revenue and Growth Rate (2015-2020)
12.5 Healthcare and Life Sciences Sales, Revenue and Growth Rate (2015-2020)
12.6 Retail and Consumer Goods Sales, Revenue and Growth Rate (2015-2020)
12.7 Others Sales, Revenue and Growth Rate (2015-2020)

13 Contact Center Market Forecast by Regions (2020-2026)

13.1 Global Contact Center Sales, Revenue and Growth Rate (2020-2026)

13.2 Contact Center Market Forecast by Regions (2020-2026)

13.2.1 North America Contact Center Market Forecast (2020-2026)

13.2.2 Europe Contact Center Market Forecast (2020-2026)

13.2.3 Asia-Pacific Contact Center Market Forecast (2020-2026)

13.2.4 Middle East and Africa Contact Center Market Forecast (2020-2026)

13.2.5 South America Contact Center Market Forecast (2020-2026)

13.3 Contact Center Market Forecast by Types (2020-2026)

13.4 Contact Center Market Forecast by Applications (2020-2026)

13.5 Contact Center Market Forecast Under COVID-19

14 Appendix