Dynamics in Post-pandemic Global Call Centre Workforce Management Software Industry: Supply and Demand, Markets and Prices 2021-2027

Table of Contents

1 Product Introduction and Overview

1.1 Product Definition

1.2 Product Specification

1.3 Global Market Overview

1.3.1 Global Call Centre Workforce Management Software Market Status and Forecast (2016-2027)

1.3.2 Global Call Centre Workforce Management Software Sales Value CAGR by Region

1.4 Market Drivers, Inhibitors

1.4.1 Market Drivers

1.4.2 Market Inhibitors

1.4.3 COVID-19 Impact Analysis

2 Global Call Centre Workforce Management Software Supply by Company

2.1 Global Call Centre Workforce Management Software Sales Value by Company

2.2 Call Centre Workforce Management Software Sales Area of Main Manufacturers

2.3 Trend of Concentration Rate

3 Global and Regional Call Centre Workforce Management Software Market Status by Category

3.1 Call Centre Workforce Management Software Category Introduction

3.1.1 On-Premises

3.1.2 Cloud Based

3.2 Global Call Centre Workforce Management Software Market by Category

3.3 North America: by Category

3.4 Europe: by Category

3.5 Asia Pacific: by Category

3.6 Central & South America: by Category

3.7 Middle East & Africa: by Category

4 Global and Regional Call Centre Workforce Management Software Market Status by End User/Segment

4.1 Call Centre Workforce Management Software Segment by End User/Segment

4.1.1 Large Enterprised

4.1.2 SMEs

4.2 Global Call Centre Workforce Management Software Market by End User/Segment

4.3 North America: by End User/Segment

4.4 Europe: by End User/Segment

4.5 Asia Pacific: by End User/Segment

4.6 Central & South America: by End User/Segment

4.7 Middle East & Africa: by End User/Segment

5 Global Call Centre Workforce Management Software Market Status by Region

5.1 Global Call Centre Workforce Management Software Market by Region

5.2 North America Call Centre Workforce Management Software Market Status

5.3 Europe Call Centre Workforce Management Software Market Status

5.4 Asia Pacific Call Centre Workforce Management Software Market Status

5.5 Central & South America Call Centre Workforce Management Software Market Status

5.6 Middle East & Africa Call Centre Workforce Management Software Market Status

6 North America Call Centre Workforce Management Software Market Status

6.1 North America Call Centre Workforce Management Software Market by Country

6.2 United States

6.3 Canada

6.4 Mexico

7 Europe Call Centre Workforce Management Software Market Status

7.1 Europe Call Centre Workforce Management Software Market by Country

7.2 Germany

7.3 France

7.4 UK

7.5 Italy

7.6 Russia

7.7 Spain

8 Asia Pacific Call Centre Workforce Management Software Market Status

8.1 Asia Pacific Call Centre Workforce Management Software Market by Country

8.2 China

8.3 Japan

8.4 Korea

8.5 Southeast Asia

8.6 India

8.7 Australasia

9 Central & South America Call Centre Workforce Management Software Market Status

9.1 Central & South America Call Centre Workforce Management Software Market by Country

9.2 Brazil

9.3 Argentina

9.4 Colombia

10 Middle East & Africa Call Centre Workforce Management Software Market Status

10.1 Middle East & Africa Call Centre Workforce Management Software Market by Country

10.2 Iran

10.3 Israel

10.4 Turkey

10.5 South Africa

10.8 Saudi Arabia

11 Major Downstream Customers Analysis

11.1 Customer One Analysis

11.2 Customer Two Analysis

11.3 Customer Three Analysis

11.4 Customer Four Analysis

12 Global Call Centre Workforce Management Software Market Forecast by Category and by End User/Segment

12.1 Global Call Centre Workforce Management Software Sales Value Forecast (2022-2027)

12.2 Global Call Centre Workforce Management Software Forecast by Category

12.3 Global Call Centre Workforce Management Software Forecast by End User/Segment

13 Global Call Centre Workforce Management Software Market Forecast by Region/Country

13.1 Global Call Centre Workforce Management Software Market Forecast by Region (2022-2027)

13.2 North America Market Forecast

13.3 Europe Market Forecast

13.4 Asia Pacific Market Forecast

13.5 Central & South America Market Forecast

13.6 Middle East & Africa Market Forecast

14 Key Participants Company Information

14.1 Verint

14.1.1 Company Information

14.1.2 Call Centre Workforce Management Software Product Introduction

14.1.3 Verint
Call Centre Workforce Management Software Sales Value, Gross Margin and Global Share (2019-2021)

14.1.4 SWOT Analysis

14.2 PlayVox

14.2.1 Company Information

14.2.2 Call Centre Workforce Management Software Product Introduction

14.2.3 PlayVox
Call Centre Workforce Management Software Sales Value, Gross Margin and Global Share (2019-2021)

14.2.4 SWOT Analysis

14.3 NICE

14.3.1 Company Information

14.3.2 Call Centre Workforce Management Software Product Introduction

14.3.3 NICE
Call Centre Workforce Management Software Sales Value, Gross Margin and Global Share (2019-2021)

14.3.4 SWOT Analysis

14.4 Nectar Desk

14.4.1 Company Information

14.4.2 Call Centre Workforce Management Software Product Introduction

14.4.3 Nectar Desk
Call Centre Workforce Management Software Sales Value, Gross Margin and Global Share (2019-2021)

14.4.4 SWOT Analysis

14.5 Monet Software

14.5.1 Company Information

14.5.2 Call Centre Workforce Management Software Product Introduction

14.5.3 Monet Software
Call Centre Workforce Management Software Sales Value, Gross Margin and Global Share (2019-2021)

14.5.4 SWOT Analysis

14.6 Mattersight

14.6.1 Company Information

14.6.2 Call Centre Workforce Management Software Product Introduction

14.6.3 Mattersight
Call Centre Workforce Management Software Sales Value, Gross Margin and Global Share (2019-2021)

14.6.4 SWOT Analysis

14.7 Injixo

14.7.1 Company Information

14.7.2 Call Centre Workforce Management Software Product Introduction

14.7.3 Injixo
Call Centre Workforce Management Software Sales Value, Gross Margin and Global Share (2019-2021)

14.7.4 SWOT Analysis

14.8 Genesys

14.8.1 Company Information

14.8.2 Call Centre Workforce Management Software Product Introduction

14.8.3 Genesys
Call Centre Workforce Management Software Sales Value, Gross Margin and Global Share (2019-2021)

14.8.4 SWOT Analysis

14.9 Five9

14.9.1 Company Information

14.9.2 Call Centre Workforce Management Software Product Introduction

14.9.3 Five9
Call Centre Workforce Management Software Sales Value, Gross Margin and Global Share (2019-2021)

14.9.4 SWOT Analysis

14.10 Dixa

14.10.1 Company Information

14.10.2 Call Centre Workforce Management Software Product Introduction

14.10.3 Dixa
Call Centre Workforce Management Software Sales Value, Gross Margin and Global Share (2019-2021)

14.10.4 SWOT Analysis

14.11 Calabrio

14.12 Avaya

14.13 Aspect

14.14 8x8

15 Conclusion

16 Methodology

List of Figures

Figure Call Centre Workforce Management Software Picture

Figure Global Call Centre Workforce Management Software Sales Value (Million USD) and Growth Rate (2016-2027)

Figure Global Call Centre Workforce Management Software Sales Value CAGR (2020-2027) by Region

Figure Global Call Centre Workforce Management Software Sales Value Market Share by Company, 2020

Figure Product Picture of On-Premises

Figure Product Picture of Cloud Based

Figure Global Call Centre Workforce Management Software Sales Value Market Share by Category, 2020

Figure North America Call Centre Workforce Management Software Sales Value Market Share by Category, 2020

Figure Europe Call Centre Workforce Management Software Sales Value Market Share by Category, 2020

Figure Asia Pacific Call Centre Workforce Management Software Sales Value Market Share by Category, 2020

Figure Central & South America Call Centre Workforce Management Software Sales Value Market Share by Category, 2020

Figure Middle East & Africa Call Centre Workforce Management Software Sales Value Market Share by Category, 2020

Figure Call Centre Workforce Management Software in Large Enterprised

Figure Global Call Centre Workforce Management Software Market: Large Enterprised
(2016-2021)

Figure Call Centre Workforce Management Software in SMEs

Figure Global Call Centre Workforce Management Software Market: SMEs (2016-2021)

Figure Global Call Centre Workforce Management Software Sales Value Market Share by End User/Segment, 2020

Figure North America Call Centre Workforce Management Software Sales Value Market Share by End User/Segment, 2020

Figure Europe Call Centre Workforce Management Software Sales Value Market Share by End User/Segment, 2020

Figure Asia Pacific Call Centre Workforce Management Software Sales Value Market Share by End User/Segment, 2020

Figure Central & South America Call Centre Workforce Management Software Sales Value Market Share by End User/Segment, 2020

Figure Middle East & Africa Call Centre Workforce Management Software Sales Value Market Share by End User/Segment, 2020

Figure Global Call Centre Workforce Management Software Sales Value Market Share by Region (2016-2021)

Figure North America Call Centre Workforce Management Software Sales Value (Million USD) Status (2016-2021)

Figure Europe Call Centre Workforce Management Software Sales Value (Million USD) Status (2016-2021)

Figure Asia Pacific Call Centre Workforce Management Software Sales Value (Million USD) Status (2016-2021)

Figure Central & South America Call Centre Workforce Management Software Sales Value (Million USD) Status (2016-2021)

Figure Middle East & Africa Call Centre Workforce Management Software Sales Value (Million USD) Status (2016-2021)

Figure North America Call Centre Workforce Management Software Sales Value Market Share by Country, 2020

Figure United States Call Centre Workforce Management Software Sales Value (Million USD) Status (2016-2021)

Figure Canada Call Centre Workforce Management Software Sales Value (Million USD) Status (2016-2021)

Figure Mexico Call Centre Workforce Management Software Sales Value (Million USD) Status (2016-2021)