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2020-2025 Global Call Center Outsourcings Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)

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Published on 03/18/2021| Code: MAR41115D| Category: Utilities| Total Pages: 127

Call center outsourcing is the business practice of contracting out call center services. Call centers handle all kinds of customer services problems, from your credit cards to appliance warranties. Companies outsource either in-house, through a separate division, or to an outside specialist.

This report elaborates the market size, market characteristics, and market growth of the Call Center Outsourcings industry, and breaks down according to the type, application, and consumption area of Call Center Outsourcings. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Call Center Outsourcings in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.

In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global Call Center Outsourcings market covered in Chapter 13:

Concentrix
One World Direct
Atento
Inktel Direct
Sitel Worldwide Corporation
Televerde
Conduent
Sykes Enterprises
Five9
DialAmerica
Convergys Corporation
TELUS International
NCO Group
Tech Mahindra
IQor
Ubiquity Global Services
IBM Global Services
Invensis
Genpact
WNS Global Services
Runway
Firstsource
Sitel
Transcom WorldWide
Qualfon
SupportSave
InfoCision Management Corporation
Focus Services
Webhelp
CGS
TeleTech
PSI
Infinit Contact
Xerox Corporation
United Nearshore Operations
Datacom Group

In Chapter 6, on the basis of types, the Call Center Outsourcings market from 2015 to 2025 is primarily split into:

Inbound Call Services
Outbound Call Services

In Chapter 7, on the basis of applications, the Call Center Outsourcings market from 2015 to 2025 covers:

BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Others

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:

United States

Europe

China

Japan

India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:

North America (Covered in Chapter 8)

United States

Canada

Mexico

Europe (Covered in Chapter 9)

Germany

UK

France

Italy

Spain

Others

Asia-Pacific (Covered in Chapter 10)

China

Japan

India

South Korea

Southeast Asia

Others

Middle East and Africa (Covered in Chapter 11)

Saudi Arabia

UAE

South Africa

Others

South America (Covered in Chapter 12)

Brazil

Others

Years considered for this report:

Historical Years: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2020-2025

Table of Content

1 Call Center Outsourcings Market - Research Scope

1.1 Study Goals

1.2 Market Definition and Scope

1.3 Key Market Segments

1.4 Study and Forecasting Years

2 Call Center Outsourcings Market - Research Methodology

2.1 Methodology

2.2 Research Data Source

2.2.1 Secondary Data

2.2.2 Primary Data

2.2.3 Market Size Estimation

2.2.4 Legal Disclaimer

3 Call Center Outsourcings Market Forces

3.1 Global Call Center Outsourcings Market Size

3.2 Top Impacting Factors (PESTEL Analysis)

3.2.1 Political Factors

3.2.2 Economic Factors

3.2.3 Social Factors

3.2.4 Technological Factors

3.2.5 Environmental Factors

3.2.6 Legal Factors

3.3 Industry Trend Analysis

3.4 Industry Trends Under COVID-19

3.4.1 Risk Assessment on COVID-19

3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry

3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario

3.5 Industry Risk Assessment

4 Call Center Outsourcings Market - By Geography

4.1 Global Call Center Outsourcings Market Value and Market Share by Regions

4.1.1 Global Call Center Outsourcings Value ($) by Region (2015-2020)

4.1.2 Global Call Center Outsourcings Value Market Share by Regions (2015-2020)

4.2 Global Call Center Outsourcings Market Production and Market Share by Major Countries

4.2.1 Global Call Center Outsourcings Production by Major Countries (2015-2020)

4.2.2 Global Call Center Outsourcings Production Market Share by Major Countries (2015-2020)

4.3 Global Call Center Outsourcings Market Consumption and Market Share by Regions

4.3.1 Global Call Center Outsourcings Consumption by Regions (2015-2020)

4.3.2 Global Call Center Outsourcings Consumption Market Share by Regions (2015-2020)

5 Call Center Outsourcings Market - By Trade Statistics

5.1 Global Call Center Outsourcings Export and Import

5.2 United States Call Center Outsourcings Export and Import (2015-2020)

5.3 Europe Call Center Outsourcings Export and Import (2015-2020)

5.4 China Call Center Outsourcings Export and Import (2015-2020)

5.5 Japan Call Center Outsourcings Export and Import (2015-2020)

5.6 India Call Center Outsourcings Export and Import (2015-2020)

5.7 ...

6 Call Center Outsourcings Market - By Type

6.1 Global Call Center Outsourcings Production and Market Share by Types (2015-2020)

6.1.1 Global Call Center Outsourcings Production by Types (2015-2020)

6.1.2 Global Call Center Outsourcings Production Market Share by Types (2015-2020)

6.2 Global Call Center Outsourcings Value and Market Share by Types (2015-2020)

6.2.1 Global Call Center Outsourcings Value by Types (2015-2020)

6.2.2 Global Call Center Outsourcings Value Market Share by Types (2015-2020)

6.3 Global Call Center Outsourcings Production, Price and Growth Rate of Inbound Call Services (2015-2020)
6.4 Global Call Center Outsourcings Production, Price and Growth Rate of Outbound Call Services (2015-2020)

7 Call Center Outsourcings Market - By Application

7.1 Global Call Center Outsourcings Consumption and Market Share by Applications (2015-2020)

7.1.1 Global Call Center Outsourcings Consumption by Applications (2015-2020)

7.1.2 Global Call Center Outsourcings Consumption Market Share by Applications (2015-2020)

7.2 Global Call Center Outsourcings Consumption and Growth Rate of BFSI (2015-2020)
7.3 Global Call Center Outsourcings Consumption and Growth Rate of Retail (2015-2020)
7.4 Global Call Center Outsourcings Consumption and Growth Rate of Government (2015-2020)
7.5 Global Call Center Outsourcings Consumption and Growth Rate of IT & Telecommunication (2015-2020)
7.6 Global Call Center Outsourcings Consumption and Growth Rate of Defense Aerospace & Intelligence (2015-2020)
7.7 Global Call Center Outsourcings Consumption and Growth Rate of Others (2015-2020)

8 North America Call Center Outsourcings Market

8.1 North America Call Center Outsourcings Market Size

8.2 United States Call Center Outsourcings Market Size

8.3 Canada Call Center Outsourcings Market Size

8.4 Mexico Call Center Outsourcings Market Size

8.5 The Influence of COVID-19 on North America Market

9 Europe Call Center Outsourcings Market Analysis

9.1 Europe Call Center Outsourcings Market Size

9.2 Germany Call Center Outsourcings Market Size

9.3 United Kingdom Call Center Outsourcings Market Size

9.4 France Call Center Outsourcings Market Size

9.5 Italy Call Center Outsourcings Market Size

9.6 Spain Call Center Outsourcings Market Size

9.7 The Influence of COVID-19 on Europe Market

10 Asia-Pacific Call Center Outsourcings Market Analysis

10.1 Asia-Pacific Call Center Outsourcings Market Size

10.2 China Call Center Outsourcings Market Size

10.3 Japan Call Center Outsourcings Market Size

10.4 South Korea Call Center Outsourcings Market Size

10.5 Southeast Asia Call Center Outsourcings Market Size

10.6 India Call Center Outsourcings Market Size

10.7 The Influence of COVID-19 on Asia Pacific Market

11 Middle East and Africa Call Center Outsourcings Market Analysis

11.1 Middle East and Africa Call Center Outsourcings Market Size

11.2 Saudi Arabia Call Center Outsourcings Market Size

11.3 UAE Call Center Outsourcings Market Size

11.4 South Africa Call Center Outsourcings Market Size

11.5 The Influence of COVID-19 on Middle East and Africa Market

12 South America Call Center Outsourcings Market Analysis

12.1 South America Call Center Outsourcings Market Size

12.2 Brazil Call Center Outsourcings Market Size

12.3 The Influence of COVID-19 on South America Market

13 Company Profiles

13.1 Concentrix
13.1.1 Concentrix Basic Information
13.1.2 Concentrix Product Profiles, Application and Specification
13.1.3 Concentrix Call Center Outsourcings Market Performance (2015-2020)
13.2 One World Direct
13.2.1 One World Direct Basic Information
13.2.2 One World Direct Product Profiles, Application and Specification
13.2.3 One World Direct Call Center Outsourcings Market Performance (2015-2020)
13.3 Atento
13.3.1 Atento Basic Information
13.3.2 Atento Product Profiles, Application and Specification
13.3.3 Atento Call Center Outsourcings Market Performance (2015-2020)
13.4 Inktel Direct
13.4.1 Inktel Direct Basic Information
13.4.2 Inktel Direct Product Profiles, Application and Specification
13.4.3 Inktel Direct Call Center Outsourcings Market Performance (2015-2020)
13.5 Sitel Worldwide Corporation
13.5.1 Sitel Worldwide Corporation Basic Information
13.5.2 Sitel Worldwide Corporation Product Profiles, Application and Specification
13.5.3 Sitel Worldwide Corporation Call Center Outsourcings Market Performance (2015-2020)
13.6 Televerde
13.6.1 Televerde Basic Information
13.6.2 Televerde Product Profiles, Application and Specification
13.6.3 Televerde Call Center Outsourcings Market Performance (2015-2020)
13.7 Conduent
13.7.1 Conduent Basic Information
13.7.2 Conduent Product Profiles, Application and Specification
13.7.3 Conduent Call Center Outsourcings Market Performance (2015-2020)
13.8 Sykes Enterprises
13.8.1 Sykes Enterprises Basic Information
13.8.2 Sykes Enterprises Product Profiles, Application and Specification
13.8.3 Sykes Enterprises Call Center Outsourcings Market Performance (2015-2020)
13.9 Five9
13.9.1 Five9 Basic Information
13.9.2 Five9 Product Profiles, Application and Specification
13.9.3 Five9 Call Center Outsourcings Market Performance (2015-2020)
13.10 DialAmerica
13.10.1 DialAmerica Basic Information
13.10.2 DialAmerica Product Profiles, Application and Specification
13.10.3 DialAmerica Call Center Outsourcings Market Performance (2015-2020)
13.11 Convergys Corporation
13.11.1 Convergys Corporation Basic Information
13.11.2 Convergys Corporation Product Profiles, Application and Specification
13.11.3 Convergys Corporation Call Center Outsourcings Market Performance (2015-2020)
13.12 TELUS International
13.12.1 TELUS International Basic Information
13.12.2 TELUS International Product Profiles, Application and Specification
13.12.3 TELUS International Call Center Outsourcings Market Performance (2015-2020)
13.13 NCO Group
13.13.1 NCO Group Basic Information
13.13.2 NCO Group Product Profiles, Application and Specification
13.13.3 NCO Group Call Center Outsourcings Market Performance (2015-2020)
13.14 Tech Mahindra
13.14.1 Tech Mahindra Basic Information
13.14.2 Tech Mahindra Product Profiles, Application and Specification
13.14.3 Tech Mahindra Call Center Outsourcings Market Performance (2015-2020)
13.15 IQor
13.15.1 IQor Basic Information
13.15.2 IQor Product Profiles, Application and Specification
13.15.3 IQor Call Center Outsourcings Market Performance (2015-2020)
13.16 Ubiquity Global Services
13.16.1 Ubiquity Global Services Basic Information
13.16.2 Ubiquity Global Services Product Profiles, Application and Specification
13.16.3 Ubiquity Global Services Call Center Outsourcings Market Performance (2015-2020)
13.17 IBM Global Services
13.17.1 IBM Global Services Basic Information
13.17.2 IBM Global Services Product Profiles, Application and Specification
13.17.3 IBM Global Services Call Center Outsourcings Market Performance (2015-2020)
13.18 Invensis
13.18.1 Invensis Basic Information
13.18.2 Invensis Product Profiles, Application and Specification
13.18.3 Invensis Call Center Outsourcings Market Performance (2015-2020)
13.19 Genpact
13.19.1 Genpact Basic Information
13.19.2 Genpact Product Profiles, Application and Specification
13.19.3 Genpact Call Center Outsourcings Market Performance (2015-2020)
13.20 WNS Global Services
13.20.1 WNS Global Services Basic Information
13.20.2 WNS Global Services Product Profiles, Application and Specification
13.20.3 WNS Global Services Call Center Outsourcings Market Performance (2015-2020)
13.21 Runway
13.21.1 Runway Basic Information
13.21.2 Runway Product Profiles, Application and Specification
13.21.3 Runway Call Center Outsourcings Market Performance (2015-2020)
13.22 Firstsource
13.22.1 Firstsource Basic Information
13.22.2 Firstsource Product Profiles, Application and Specification
13.22.3 Firstsource Call Center Outsourcings Market Performance (2015-2020)
13.23 Sitel
13.23.1 Sitel Basic Information
13.23.2 Sitel Product Profiles, Application and Specification
13.23.3 Sitel Call Center Outsourcings Market Performance (2015-2020)
13.24 Transcom WorldWide
13.24.1 Transcom WorldWide Basic Information
13.24.2 Transcom WorldWide Product Profiles, Application and Specification
13.24.3 Transcom WorldWide Call Center Outsourcings Market Performance (2015-2020)
13.25 Qualfon
13.25.1 Qualfon Basic Information
13.25.2 Qualfon Product Profiles, Application and Specification
13.25.3 Qualfon Call Center Outsourcings Market Performance (2015-2020)
13.26 SupportSave
13.26.1 SupportSave Basic Information
13.26.2 SupportSave Product Profiles, Application and Specification
13.26.3 SupportSave Call Center Outsourcings Market Performance (2015-2020)
13.27 InfoCision Management Corporation
13.27.1 InfoCision Management Corporation Basic Information
13.27.2 InfoCision Management Corporation Product Profiles, Application and Specification
13.27.3 InfoCision Management Corporation Call Center Outsourcings Market Performance (2015-2020)
13.28 Focus Services
13.28.1 Focus Services Basic Information
13.28.2 Focus Services Product Profiles, Application and Specification
13.28.3 Focus Services Call Center Outsourcings Market Performance (2015-2020)
13.29 Webhelp
13.29.1 Webhelp Basic Information
13.29.2 Webhelp Product Profiles, Application and Specification
13.29.3 Webhelp Call Center Outsourcings Market Performance (2015-2020)
13.30 CGS
13.30.1 CGS Basic Information
13.30.2 CGS Product Profiles, Application and Specification
13.30.3 CGS Call Center Outsourcings Market Performance (2015-2020)
13.31 TeleTech
13.31.1 TeleTech Basic Information
13.31.2 TeleTech Product Profiles, Application and Specification
13.31.3 TeleTech Call Center Outsourcings Market Performance (2015-2020)
13.32 PSI
13.32.1 PSI Basic Information
13.32.2 PSI Product Profiles, Application and Specification
13.32.3 PSI Call Center Outsourcings Market Performance (2015-2020)
13.33 Infinit Contact
13.33.1 Infinit Contact Basic Information
13.33.2 Infinit Contact Product Profiles, Application and Specification
13.33.3 Infinit Contact Call Center Outsourcings Market Performance (2015-2020)
13.34 Xerox Corporation
13.34.1 Xerox Corporation Basic Information
13.34.2 Xerox Corporation Product Profiles, Application and Specification
13.34.3 Xerox Corporation Call Center Outsourcings Market Performance (2015-2020)
13.35 United Nearshore Operations
13.35.1 United Nearshore Operations Basic Information
13.35.2 United Nearshore Operations Product Profiles, Application and Specification
13.35.3 United Nearshore Operations Call Center Outsourcings Market Performance (2015-2020)
13.36 Datacom Group
13.36.1 Datacom Group Basic Information
13.36.2 Datacom Group Product Profiles, Application and Specification
13.36.3 Datacom Group Call Center Outsourcings Market Performance (2015-2020)

14 Market Forecast - By Regions

14.1 North America Call Center Outsourcings Market Forecast (2020-2025)

14.2 Europe Call Center Outsourcings Market Forecast (2020-2025)

14.3 Asia-Pacific Call Center Outsourcings Market Forecast (2020-2025)

14.4 Middle East and Africa Call Center Outsourcings Market Forecast (2020-2025)

14.5 South America Call Center Outsourcings Market Forecast (2020-2025)

15 Market Forecast - By Type and Applications

15.1 Global Call Center Outsourcings Market Forecast by Types (2020-2025)

15.1.1 Global Call Center Outsourcings Market Forecast Production and Market Share by Types (2020-2025)

15.1.2 Global Call Center Outsourcings Market Forecast Value and Market Share by Types (2020-2025)

15.2 Global Call Center Outsourcings Market Forecast by Applications (2020-2025)

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