Global Call Center Outsourcing Market Research Report 2021 - Impact of COVID-19 on the Market

Published on 04/14/2022| Code: MAR41115D| Category: Utilities| Total Pages: 103

The Call Center Outsourcing market revenue was xx Million USD in 2016, grew to xx Million USD in 2021, and will reach xx Million USD in 2026, with a CAGR of xx during 2021-2026.

Considering the influence of COVID-19 on the global Call Center Outsourcing market, this report analyzed the impact from both global and regional perspectives. From production end to consumption end in regions such as North America, Europe, China, and Japan, the report put emphasis on analysis of market under COVID-19 and corresponding response policy in different regions.

This report also analyzes the strategies for different companies to deal with the impact of COVID-19 in detail to seek a path to recovery.

Under COVID-19 Outbreak, how the Call Center Outsourcing Industry will develop is also analyzed in detail in Chapter 1.8 of this report.

Major Players in Call Center Outsourcing market are:

Sykes Enterprises Inc.
Avaya Inc.
Alorica
TeleTech Holdings Inc.
Concentrix
Teleperformance
Genesys
Atento
Arvato
Conduent
Transcom
West Corporation
Sitel Group
Convergys (Stream)

Most important types of Call Center Outsourcing products covered in this report are:

Voice-based
Text-based
Social media-based

Most widely used downstream fields of Call Center Outsourcing market covered in this report are:

Telecommunication
Travel
Tech and consumer
BFSI
Others

Major Regions or countries covered in this report:

North America

Europe

China

Japan

Middle East and Africa

South America

India

South Korea

Southeast Asia

Others

In Chapter 3.4, the report provides analysis of the reasons behind price fluctuations.

In chapters 5, 6, and 7, the impact of COVID-19 on the different regions in both production and consumption end and SWOT analysis are pointed out.

In Chapters 8, the report presents company's recent development and strategies to deal with the impact of COVID-19.

Years considered for this report:

Historical Years: 2016-2020

Base Year: 2020

Estimated Year: 2021

Forecast Period: 2021-2026

Table of Content

1 Call Center Outsourcing Introduction and Market Overview

1.1 Objectives of the Study

1.2 Overview of Call Center Outsourcing

1.3 Call Center Outsourcing Market Scope and Market Size Estimation

1.3.1 Market Concentration Ratio and Market Maturity Analysis

1.3.2 Global Call Center Outsourcing Revenue and Growth Rate from 2016-2026

1.4 Market Segmentation

1.4.1 Types of Call Center Outsourcing

1.4.2 Applications of Call Center Outsourcing

1.4.3 Research Regions

1.5 Market Dynamics

1.5.1 Call Center Outsourcing Industry Trends

1.5.2 Call Center Outsourcing Drivers

1.5.3 Call Center Outsourcing Market Challenges

1.5.4 Call Center Outsourcing Market Restraints

1.6 Industry News and Policies by Regions

1.6.1 Industry News

1.6.2 Industry Policies

1.7 Mergers & Acquisitions, Expansion Plans

1.8 Call Center Outsourcing Industry Development Trends under COVID-19 Outbreak

1.8.1 Global COVID-19 Status Overview

1.8.2 Influence of COVID-19 Outbreak on Call Center Outsourcing Industry Development

2 Industry Chain Analysis

2.1 Upstream Raw Material Supply and Demand Analysis

2.1.1 Global Call Center Outsourcing Major Upstream Raw Material and Suppliers

2.1.2 Raw Material Source Analysis

2.2 Major Players of Call Center Outsourcing

2.2.1 Major Players Manufacturing Base of Call Center Outsourcing in 2020

2.2.2 Major Players Market Distribution in 2020

2.3 Call Center Outsourcing Manufacturing Cost Structure Analysis

2.3.1 Production Process Analysis

2.3.2 Manufacturing Cost Structure of Call Center Outsourcing

2.3.3 Labor Cost of Call Center Outsourcing

2.4 Market Channel Analysis of Call Center Outsourcing

2.5 Major Down Stream Customers by Application

3 Global Call Center Outsourcing Market, by Type

3.1 Global Call Center Outsourcing Revenue and Market Share by Type (2016-2021)

3.2 Global Call Center Outsourcing Production and Market Share by Type (2016-2021)

3.3 Global Call Center Outsourcing Revenue and Growth Rate by Type (2016-2021)

3.3.1 Global Call Center Outsourcing Revenue and Growth Rate of Voice-based
3.3.2 Global Call Center Outsourcing Revenue and Growth Rate of Text-based
3.3.3 Global Call Center Outsourcing Revenue and Growth Rate of Social media-based
3.4 Global Call Center Outsourcing Price Analysis by Type (2016-2021)

3.4.1 Explanation of Different Type Product Price Trends

4 Call Center Outsourcing Market, by Application

4.1 Downstream Market Overview

4.2 Global Call Center Outsourcing Consumption and Market Share by Application (2016-2021)

4.3 Global Call Center Outsourcing Consumption and Growth Rate by Application (2016-2021)

4.3.1 Global Call Center Outsourcing Consumption and Growth Rate of Telecommunication (2016-2021)
4.3.2 Global Call Center Outsourcing Consumption and Growth Rate of Travel (2016-2021)
4.3.3 Global Call Center Outsourcing Consumption and Growth Rate of Tech and consumer (2016-2021)
4.3.4 Global Call Center Outsourcing Consumption and Growth Rate of BFSI (2016-2021)
4.3.5 Global Call Center Outsourcing Consumption and Growth Rate of Others (2016-2021)

5 Global Call Center Outsourcing Consumption, Revenue ($) by Region (2016-2021)

5.1 Global Call Center Outsourcing Revenue and Market Share by Region (2016-2021)

5.2 Global Call Center Outsourcing Consumption and Market Share by Region (2016-2021)

5.3 Global Call Center Outsourcing Consumption, Revenue, Price and Gross Margin (2016-2021)

5.4 North America Call Center Outsourcing Consumption, Revenue, Price and Gross Margin (2016-2021)

5.4.1 North America Call Center Outsourcing Market Under COVID-19

5.4.2 North America Call Center Outsourcing SWOT Analysis

5.5 Europe Call Center Outsourcing Consumption, Revenue, Price and Gross Margin (2016-2021)

5.5.1 Europe Call Center Outsourcing Market Under COVID-19

5.5.2 Europe Call Center Outsourcing SWOT Analysis

5.6 China Call Center Outsourcing Consumption, Revenue, Price and Gross Margin (2016-2021)

5.6.1 China Call Center Outsourcing Market Under COVID-19

5.6.2 China Call Center Outsourcing SWOT Analysis

5.7 Japan Call Center Outsourcing Consumption, Revenue, Price and Gross Margin (2016-2021)

5.7.1 Japan Call Center Outsourcing Market Under COVID-19

5.7.2 Japan Call Center Outsourcing SWOT Analysis

5.8 Middle East and Africa Call Center Outsourcing Consumption, Revenue, Price and Gross Margin (2016-2021)

5.8.1 Middle East and Africa Call Center Outsourcing Market Under COVID-19

5.8.2 Middle East and Africa Call Center Outsourcing SWOT Analysis

5.9 India Call Center Outsourcing Consumption, Revenue, Price and Gross Margin (2016-2021)

5.9.1 India Call Center Outsourcing Market Under COVID-19

5.9.2 India Call Center Outsourcing SWOT Analysis

5.10 South America Call Center Outsourcing Consumption, Revenue, Price and Gross Margin (2016-2021)

5.10.1 South America Call Center Outsourcing Market Under COVID-19

5.10.2 South America Call Center Outsourcing SWOT Analysis

5.11 South Korea Call Center Outsourcing Consumption, Revenue, Price and Gross Margin (2016-2021)

5.11.1 South Korea Call Center Outsourcing Market Under COVID-19

5.11.2 South Korea Call Center Outsourcing SWOT Analysis

5.12 Southeast Asia Call Center Outsourcing Consumption, Revenue, Price and Gross Margin (2016-2021)

5.12.1 Southeast Asia Call Center Outsourcing Market Under COVID-19

5.12.2 Southeast Asia Call Center Outsourcing SWOT Analysis

6 Global Call Center Outsourcing Production by Top Regions (2016-2021)

6.1 Global Call Center Outsourcing Production by Top Regions (2016-2021)

6.2 North America Call Center Outsourcing Production and Growth Rate

6.3 Europe Call Center Outsourcing Production and Growth Rate

6.4 China Call Center Outsourcing Production and Growth Rate

6.5 Japan Call Center Outsourcing Production and Growth Rate

6.6 India Call Center Outsourcing Production and Growth Rate

7 Global Call Center Outsourcing Consumption by Regions (2016-2021)

7.1 Global Call Center Outsourcing Consumption by Regions (2016-2021)

7.2 North America Call Center Outsourcing Consumption and Growth Rate

7.3 Europe Call Center Outsourcing Consumption and Growth Rate

7.4 China Call Center Outsourcing Consumption and Growth Rate

7.5 Japan Call Center Outsourcing Consumption and Growth Rate

7.6 Middle East & Africa Call Center Outsourcing Consumption and Growth Rate

7.7 India Call Center Outsourcing Consumption and Growth Rate

7.8 South America Call Center Outsourcing Consumption and Growth Rate

7.9 South Korea Call Center Outsourcing Consumption and Growth Rate

7.10 Southeast Asia Call Center Outsourcing Consumption and Growth Rate

8 Competitive Landscape

8.1 Competitive Profile

8.2 Sykes Enterprises Inc. Market Performance Analysis
8.2.1 Company Profiles
8.2.2 Call Center Outsourcing Product Profiles, Application and Specification
8.2.3 Sykes Enterprises Inc. Sales, Revenue, Price, Gross Margin 2016-2021
8.2.4 Company Recent Development
8.2.5 Strategies for Company to Deal with the Impact of COVID-19
8.3 Avaya Inc. Market Performance Analysis
8.3.1 Company Profiles
8.3.2 Call Center Outsourcing Product Profiles, Application and Specification
8.3.3 Avaya Inc. Sales, Revenue, Price, Gross Margin 2016-2021
8.3.4 Company Recent Development
8.3.5 Strategies for Company to Deal with the Impact of COVID-19
8.4 Alorica Market Performance Analysis
8.4.1 Company Profiles
8.4.2 Call Center Outsourcing Product Profiles, Application and Specification
8.4.3 Alorica Sales, Revenue, Price, Gross Margin 2016-2021
8.4.4 Company Recent Development
8.4.5 Strategies for Company to Deal with the Impact of COVID-19
8.5 TeleTech Holdings Inc. Market Performance Analysis
8.5.1 Company Profiles
8.5.2 Call Center Outsourcing Product Profiles, Application and Specification
8.5.3 TeleTech Holdings Inc. Sales, Revenue, Price, Gross Margin 2016-2021
8.5.4 Company Recent Development
8.5.5 Strategies for Company to Deal with the Impact of COVID-19
8.6 Concentrix Market Performance Analysis
8.6.1 Company Profiles
8.6.2 Call Center Outsourcing Product Profiles, Application and Specification
8.6.3 Concentrix Sales, Revenue, Price, Gross Margin 2016-2021
8.6.4 Company Recent Development
8.6.5 Strategies for Company to Deal with the Impact of COVID-19
8.7 Teleperformance Market Performance Analysis
8.7.1 Company Profiles
8.7.2 Call Center Outsourcing Product Profiles, Application and Specification
8.7.3 Teleperformance Sales, Revenue, Price, Gross Margin 2016-2021
8.7.4 Company Recent Development
8.7.5 Strategies for Company to Deal with the Impact of COVID-19
8.8 Genesys Market Performance Analysis
8.8.1 Company Profiles
8.8.2 Call Center Outsourcing Product Profiles, Application and Specification
8.8.3 Genesys Sales, Revenue, Price, Gross Margin 2016-2021
8.8.4 Company Recent Development
8.8.5 Strategies for Company to Deal with the Impact of COVID-19
8.9 Atento Market Performance Analysis
8.9.1 Company Profiles
8.9.2 Call Center Outsourcing Product Profiles, Application and Specification
8.9.3 Atento Sales, Revenue, Price, Gross Margin 2016-2021
8.9.4 Company Recent Development
8.9.5 Strategies for Company to Deal with the Impact of COVID-19
8.10 Arvato Market Performance Analysis
8.10.1 Company Profiles
8.10.2 Call Center Outsourcing Product Profiles, Application and Specification
8.10.3 Arvato Sales, Revenue, Price, Gross Margin 2016-2021
8.10.4 Company Recent Development
8.10.5 Strategies for Company to Deal with the Impact of COVID-19
8.11 Conduent Market Performance Analysis
8.11.1 Company Profiles
8.11.2 Call Center Outsourcing Product Profiles, Application and Specification
8.11.3 Conduent Sales, Revenue, Price, Gross Margin 2016-2021
8.11.4 Company Recent Development
8.11.5 Strategies for Company to Deal with the Impact of COVID-19
8.12 Transcom Market Performance Analysis
8.12.1 Company Profiles
8.12.2 Call Center Outsourcing Product Profiles, Application and Specification
8.12.3 Transcom Sales, Revenue, Price, Gross Margin 2016-2021
8.12.4 Company Recent Development
8.12.5 Strategies for Company to Deal with the Impact of COVID-19
8.13 West Corporation Market Performance Analysis
8.13.1 Company Profiles
8.13.2 Call Center Outsourcing Product Profiles, Application and Specification
8.13.3 West Corporation Sales, Revenue, Price, Gross Margin 2016-2021
8.13.4 Company Recent Development
8.13.5 Strategies for Company to Deal with the Impact of COVID-19
8.14 Sitel Group Market Performance Analysis
8.14.1 Company Profiles
8.14.2 Call Center Outsourcing Product Profiles, Application and Specification
8.14.3 Sitel Group Sales, Revenue, Price, Gross Margin 2016-2021
8.14.4 Company Recent Development
8.14.5 Strategies for Company to Deal with the Impact of COVID-19
8.15 Convergys (Stream) Market Performance Analysis
8.15.1 Company Profiles
8.15.2 Call Center Outsourcing Product Profiles, Application and Specification
8.15.3 Convergys (Stream) Sales, Revenue, Price, Gross Margin 2016-2021
8.15.4 Company Recent Development
8.15.5 Strategies for Company to Deal with the Impact of COVID-19

9 Global Call Center Outsourcing Market Analysis and Forecast by Type and Application

9.1 Global Call Center Outsourcing Market Revenue & Volume Forecast, by Type (2021-2026)

9.1.1 Voice-based Market Revenue and Volume Forecast (2021-2026)
9.1.2 Text-based Market Revenue and Volume Forecast (2021-2026)
9.1.3 Social media-based Market Revenue and Volume Forecast (2021-2026)
9.2 Global Call Center Outsourcing Market Revenue & Volume Forecast, by Application (2021-2026)

9.2.1 Telecommunication Market Revenue and Volume Forecast (2021-2026)
9.2.2 Travel Market Revenue and Volume Forecast (2021-2026)
9.2.3 Tech and consumer Market Revenue and Volume Forecast (2021-2026)
9.2.4 BFSI Market Revenue and Volume Forecast (2021-2026)
9.2.5 Others Market Revenue and Volume Forecast (2021-2026)

10 Call Center Outsourcing Market Supply and Demand Forecast by Region

10.1 North America Market Supply and Demand Forecast (2021-2026)

10.2 Europe Market Supply and Demand Forecast (2021-2026)

10.3 China Market Supply and Demand Forecast (2021-2026)

10.4 Japan Market Supply and Demand Forecast (2021-2026)

10.5 Middle East and Africa Market Supply and Demand Forecast (2021-2026)

10.6 India Market Supply and Demand Forecast (2021-2026)

10.7 South America Market Supply and Demand Forecast (2021-2026)

10.8 South Korea Market Supply and Demand Forecast (2021-2026)

10.9 Southeast Asia Market Supply and Demand Forecast (2021-2026)

10.10 Explanation of Market Size Trends by Region

10.11 Call Center Outsourcing Market Trends Analysis