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Global Call Center Market Report 2020 by Key Players, Types, Applications, Countries, Market Size, Forecast to 2026 (Based on 2020 COVID-19 Worldwide Spread)

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Published on 07/14/2020| Code: MAR41115D| Category: Utilities| Total Pages: 119

The Call Center market is expected to grow from USD X.X million in 2020 to USD X.X million by 2026, at a CAGR of X.X% during the forecast period. The global Call Center market report is a comprehensive research that focuses on the overall consumption structure, development trends, sales models and sales of top countries in the global Call Center market. The report focuses on well-known providers in the global Call Center industry, market segments, competition, and the macro environment.

Under COVID-19 Outbreak, how the Call Center Industry will develop is also analyzed in detail in Chapter 1.7 of the report.

In Chapter 2.4, we analyzed industry trends in the context of COVID-19.

In Chapter 3.5, we analyzed the impact of COVID-19 on the product industry chain based on the upstream and downstream markets.

In Chapters 6 to 10 of the report, we analyze the impact of COVID-19 on various regions and major countries.

In chapter 13.5, the impact of COVID-19 on the future development of the industry is pointed out.

A holistic study of the market is made by considering a variety of factors, from demographics conditions and business cycles in a particular country to market-specific microeconomic impacts. The study found the shift in market paradigms in terms of regional competitive advantage and the competitive landscape of major players.

Key players in the global Call Center market covered in Chapter 4:

Sitel
Enter Call Center
HCL BPO Services NI
Convergys Corp
Plusoft Informatica
Teleperformance
ATOS
EXL Service Holdings
Capita Customer Management
IBEX Global
Genpact
West Corporation
Alliance Data System
BT Communications (Ireland)
IBM Global Process Services
Sykes Enterprises
Tata Consultancy Services

In Chapter 11 and 13.3, on the basis of types, the Call Center market from 2015 to 2026 is primarily split into:

Out-sourced Call Centers
In-house Call Centers

In Chapter 12 and 13.4, on the basis of applications, the Call Center market from 2015 to 2026 covers:

Mass Market Center
B2B Center
Universal Center

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2026) of the following regions are covered in Chapter 5, 6, 7, 8, 9, 10, 13:

North America (Covered in Chapter 6 and 13)

United States

Canada

Mexico

Europe (Covered in Chapter 7 and 13)

Germany

UK

France

Italy

Spain

Russia

Others

Asia-Pacific (Covered in Chapter 8 and 13)

China

Japan

South Korea

Australia

India

Southeast Asia

Others

Middle East and Africa (Covered in Chapter 9 and 13)

Saudi Arabia

UAE

Egypt

Nigeria

South Africa

Others

South America (Covered in Chapter 10 and 13)

Brazil

Argentina

Columbia

Chile

Others

Years considered for this report:

Historical Years: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2020-2026

Table of Content

1 Report Overview

1.1 Study Scope

1.2 Key Market Segments

1.3 Regulatory Scenario by Region/Country

1.4 Market Investment Scenario Strategic

1.5 Market Analysis by Type

1.5.1 Global Call Center Market Share by Type (2020-2026)

1.5.2 Out-sourced Call Centers
1.5.3 In-house Call Centers
1.6 Market by Application

1.6.1 Global Call Center Market Share by Application (2020-2026)

1.6.2 Mass Market Center
1.6.3 B2B Center
1.6.4 Universal Center
1.7 Call Center Industry Development Trends under COVID-19 Outbreak

1.7.1 Global COVID-19 Status Overview

1.7.2 Influence of COVID-19 Outbreak on Call Center Industry Development

2. Global Market Growth Trends

2.1 Industry Trends

2.1.1 SWOT Analysis

2.1.2 Porter’s Five Forces Analysis

2.2 Potential Market and Growth Potential Analysis

2.3 Industry News and Policies by Regions

2.3.1 Industry News

2.3.2 Industry Policies

2.4 Industry Trends Under COVID-19

3 Value Chain of Call Center Market

3.1 Value Chain Status

3.2 Call Center Manufacturing Cost Structure Analysis

3.2.1 Production Process Analysis

3.2.2 Manufacturing Cost Structure of Call Center

3.2.3 Labor Cost of Call Center

3.2.3.1 Labor Cost of Call Center Under COVID-19

3.3 Sales and Marketing Model Analysis

3.4 Downstream Major Customer Analysis (by Region)

3.5 Value Chain Status Under COVID-19

4 Players Profiles

4.1 Sitel
4.1.1 Sitel Basic Information
4.1.2 Call Center Product Profiles, Application and Specification
4.1.3 Sitel Call Center Market Performance (2015-2020)
4.1.4 Sitel Business Overview
4.2 Enter Call Center
4.2.1 Enter Call Center Basic Information
4.2.2 Call Center Product Profiles, Application and Specification
4.2.3 Enter Call Center Call Center Market Performance (2015-2020)
4.2.4 Enter Call Center Business Overview
4.3 HCL BPO Services NI
4.3.1 HCL BPO Services NI Basic Information
4.3.2 Call Center Product Profiles, Application and Specification
4.3.3 HCL BPO Services NI Call Center Market Performance (2015-2020)
4.3.4 HCL BPO Services NI Business Overview
4.4 Convergys Corp
4.4.1 Convergys Corp Basic Information
4.4.2 Call Center Product Profiles, Application and Specification
4.4.3 Convergys Corp Call Center Market Performance (2015-2020)
4.4.4 Convergys Corp Business Overview
4.5 Plusoft Informatica
4.5.1 Plusoft Informatica Basic Information
4.5.2 Call Center Product Profiles, Application and Specification
4.5.3 Plusoft Informatica Call Center Market Performance (2015-2020)
4.5.4 Plusoft Informatica Business Overview
4.6 Teleperformance
4.6.1 Teleperformance Basic Information
4.6.2 Call Center Product Profiles, Application and Specification
4.6.3 Teleperformance Call Center Market Performance (2015-2020)
4.6.4 Teleperformance Business Overview
4.7 ATOS
4.7.1 ATOS Basic Information
4.7.2 Call Center Product Profiles, Application and Specification
4.7.3 ATOS Call Center Market Performance (2015-2020)
4.7.4 ATOS Business Overview
4.8 EXL Service Holdings
4.8.1 EXL Service Holdings Basic Information
4.8.2 Call Center Product Profiles, Application and Specification
4.8.3 EXL Service Holdings Call Center Market Performance (2015-2020)
4.8.4 EXL Service Holdings Business Overview
4.9 Capita Customer Management
4.9.1 Capita Customer Management Basic Information
4.9.2 Call Center Product Profiles, Application and Specification
4.9.3 Capita Customer Management Call Center Market Performance (2015-2020)
4.9.4 Capita Customer Management Business Overview
4.10 IBEX Global
4.10.1 IBEX Global Basic Information
4.10.2 Call Center Product Profiles, Application and Specification
4.10.3 IBEX Global Call Center Market Performance (2015-2020)
4.10.4 IBEX Global Business Overview
4.11 Genpact
4.11.1 Genpact Basic Information
4.11.2 Call Center Product Profiles, Application and Specification
4.11.3 Genpact Call Center Market Performance (2015-2020)
4.11.4 Genpact Business Overview
4.12 West Corporation
4.12.1 West Corporation Basic Information
4.12.2 Call Center Product Profiles, Application and Specification
4.12.3 West Corporation Call Center Market Performance (2015-2020)
4.12.4 West Corporation Business Overview
4.13 Alliance Data System
4.13.1 Alliance Data System Basic Information
4.13.2 Call Center Product Profiles, Application and Specification
4.13.3 Alliance Data System Call Center Market Performance (2015-2020)
4.13.4 Alliance Data System Business Overview
4.14 BT Communications (Ireland)
4.14.1 BT Communications (Ireland) Basic Information
4.14.2 Call Center Product Profiles, Application and Specification
4.14.3 BT Communications (Ireland) Call Center Market Performance (2015-2020)
4.14.4 BT Communications (Ireland) Business Overview
4.15 IBM Global Process Services
4.15.1 IBM Global Process Services Basic Information
4.15.2 Call Center Product Profiles, Application and Specification
4.15.3 IBM Global Process Services Call Center Market Performance (2015-2020)
4.15.4 IBM Global Process Services Business Overview
4.16 Sykes Enterprises
4.16.1 Sykes Enterprises Basic Information
4.16.2 Call Center Product Profiles, Application and Specification
4.16.3 Sykes Enterprises Call Center Market Performance (2015-2020)
4.16.4 Sykes Enterprises Business Overview
4.17 Tata Consultancy Services
4.17.1 Tata Consultancy Services Basic Information
4.17.2 Call Center Product Profiles, Application and Specification
4.17.3 Tata Consultancy Services Call Center Market Performance (2015-2020)
4.17.4 Tata Consultancy Services Business Overview

5 Global Call Center Market Analysis by Regions

5.1 Global Call Center Sales, Revenue and Market Share by Regions

5.1.1 Global Call Center Sales by Regions (2015-2020)

5.1.2 Global Call Center Revenue by Regions (2015-2020)

5.2 North America Call Center Sales and Growth Rate (2015-2020)

5.3 Europe Call Center Sales and Growth Rate (2015-2020)

5.4 Asia-Pacific Call Center Sales and Growth Rate (2015-2020)

5.5 Middle East and Africa Call Center Sales and Growth Rate (2015-2020)

5.6 South America Call Center Sales and Growth Rate (2015-2020)

6 North America Call Center Market Analysis by Countries

6.1 North America Call Center Sales, Revenue and Market Share by Countries

6.1.1 North America Call Center Sales by Countries (2015-2020)

6.1.2 North America Call Center Revenue by Countries (2015-2020)

6.1.3 North America Call Center Market Under COVID-19

6.2 United States Call Center Sales and Growth Rate (2015-2020)

6.2.1 United States Call Center Market Under COVID-19

6.3 Canada Call Center Sales and Growth Rate (2015-2020)

6.4 Mexico Call Center Sales and Growth Rate (2015-2020)

7 Europe Call Center Market Analysis by Countries

7.1 Europe Call Center Sales, Revenue and Market Share by Countries

7.1.1 Europe Call Center Sales by Countries (2015-2020)

7.1.2 Europe Call Center Revenue by Countries (2015-2020)

7.1.3 Europe Call Center Market Under COVID-19

7.2 Germany Call Center Sales and Growth Rate (2015-2020)

7.2.1 Germany Call Center Market Under COVID-19

7.3 UK Call Center Sales and Growth Rate (2015-2020)

7.3.1 UK Call Center Market Under COVID-19

7.4 France Call Center Sales and Growth Rate (2015-2020)

7.4.1 France Call Center Market Under COVID-19

7.5 Italy Call Center Sales and Growth Rate (2015-2020)

7.5.1 Italy Call Center Market Under COVID-19

7.6 Spain Call Center Sales and Growth Rate (2015-2020)

7.6.1 Spain Call Center Market Under COVID-19

7.7 Russia Call Center Sales and Growth Rate (2015-2020)

7.7.1 Russia Call Center Market Under COVID-19

8 Asia-Pacific Call Center Market Analysis by Countries

8.1 Asia-Pacific Call Center Sales, Revenue and Market Share by Countries

8.1.1 Asia-Pacific Call Center Sales by Countries (2015-2020)

8.1.2 Asia-Pacific Call Center Revenue by Countries (2015-2020)

8.1.3 Asia-Pacific Call Center Market Under COVID-19

8.2 China Call Center Sales and Growth Rate (2015-2020)

8.2.1 China Call Center Market Under COVID-19

8.3 Japan Call Center Sales and Growth Rate (2015-2020)

8.3.1 Japan Call Center Market Under COVID-19

8.4 South Korea Call Center Sales and Growth Rate (2015-2020)

8.4.1 South Korea Call Center Market Under COVID-19

8.5 Australia Call Center Sales and Growth Rate (2015-2020)

8.6 India Call Center Sales and Growth Rate (2015-2020)

8.6.1 India Call Center Market Under COVID-19

8.7 Southeast Asia Call Center Sales and Growth Rate (2015-2020)

8.7.1 Southeast Asia Call Center Market Under COVID-19

9 Middle East and Africa Call Center Market Analysis by Countries

9.1 Middle East and Africa Call Center Sales, Revenue and Market Share by Countries

9.1.1 Middle East and Africa Call Center Sales by Countries (2015-2020)

9.1.2 Middle East and Africa Call Center Revenue by Countries (2015-2020)

9.1.3 Middle East and Africa Call Center Market Under COVID-19

9.2 Saudi Arabia Call Center Sales and Growth Rate (2015-2020)

9.3 UAE Call Center Sales and Growth Rate (2015-2020)

9.4 Egypt Call Center Sales and Growth Rate (2015-2020)

9.5 Nigeria Call Center Sales and Growth Rate (2015-2020)

9.6 South Africa Call Center Sales and Growth Rate (2015-2020)

10 South America Call Center Market Analysis by Countries

10.1 South America Call Center Sales, Revenue and Market Share by Countries

10.1.1 South America Call Center Sales by Countries (2015-2020)

10.1.2 South America Call Center Revenue by Countries (2015-2020)

10.1.3 South America Call Center Market Under COVID-19

10.2 Brazil Call Center Sales and Growth Rate (2015-2020)

10.2.1 Brazil Call Center Market Under COVID-19

10.3 Argentina Call Center Sales and Growth Rate (2015-2020)

10.4 Columbia Call Center Sales and Growth Rate (2015-2020)

10.5 Chile Call Center Sales and Growth Rate (2015-2020)

11 Global Call Center Market Segment by Types

11.1 Global Call Center Sales, Revenue and Market Share by Types (2015-2020)

11.1.1 Global Call Center Sales and Market Share by Types (2015-2020)

11.1.2 Global Call Center Revenue and Market Share by Types (2015-2020)

11.2 Out-sourced Call Centers Sales and Price (2015-2020)
11.3 In-house Call Centers Sales and Price (2015-2020)

12 Global Call Center Market Segment by Applications

12.1 Global Call Center Sales, Revenue and Market Share by Applications (2015-2020)

12.1.1 Global Call Center Sales and Market Share by Applications (2015-2020)

12.1.2 Global Call Center Revenue and Market Share by Applications (2015-2020)

12.2 Mass Market Center Sales, Revenue and Growth Rate (2015-2020)
12.3 B2B Center Sales, Revenue and Growth Rate (2015-2020)
12.4 Universal Center Sales, Revenue and Growth Rate (2015-2020)

13 Call Center Market Forecast by Regions (2020-2026)

13.1 Global Call Center Sales, Revenue and Growth Rate (2020-2026)

13.2 Call Center Market Forecast by Regions (2020-2026)

13.2.1 North America Call Center Market Forecast (2020-2026)

13.2.2 Europe Call Center Market Forecast (2020-2026)

13.2.3 Asia-Pacific Call Center Market Forecast (2020-2026)

13.2.4 Middle East and Africa Call Center Market Forecast (2020-2026)

13.2.5 South America Call Center Market Forecast (2020-2026)

13.3 Call Center Market Forecast by Types (2020-2026)

13.4 Call Center Market Forecast by Applications (2020-2026)

13.5 Call Center Market Forecast Under COVID-19

14 Appendix

14.1 Methodology

14.2 Research Data Source

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