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Global Business Process Outsourcing (BPO) Market Report 2020 by Key Players, Types, Applications, Countries, Market Size, Forecast to 2026 (Based on 2020 COVID-19 Worldwide Spread)

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Published on 07/14/2020| Code: MAR41115D| Category: Utilities| Total Pages: 129

The Business Process Outsourcing (BPO) market is expected to grow from USD X.X million in 2020 to USD X.X million by 2026, at a CAGR of X.X% during the forecast period. The global Business Process Outsourcing (BPO) market report is a comprehensive research that focuses on the overall consumption structure, development trends, sales models and sales of top countries in the global Business Process Outsourcing (BPO) market. The report focuses on well-known providers in the global Business Process Outsourcing (BPO) industry, market segments, competition, and the macro environment.

Under COVID-19 Outbreak, how the Business Process Outsourcing (BPO) Industry will develop is also analyzed in detail in Chapter 1.7 of the report.

In Chapter 2.4, we analyzed industry trends in the context of COVID-19.

In Chapter 3.5, we analyzed the impact of COVID-19 on the product industry chain based on the upstream and downstream markets.

In Chapters 6 to 10 of the report, we analyze the impact of COVID-19 on various regions and major countries.

In chapter 13.5, the impact of COVID-19 on the future development of the industry is pointed out.

A holistic study of the market is made by considering a variety of factors, from demographics conditions and business cycles in a particular country to market-specific microeconomic impacts. The study found the shift in market paradigms in terms of regional competitive advantage and the competitive landscape of major players.

Key players in the global Business Process Outsourcing (BPO) market covered in Chapter 4:

IBM Corporation
Cognizant
Infosys BPM Limited
EXLService Holdings, Inc.
WNS Global Services Ltd.
Wipro Limited
Tata Consultancy Services Limited
Genpact Limited
Delloite
Capgemini SE
Accenture Plc

In Chapter 11 and 13.3, on the basis of types, the Business Process Outsourcing (BPO) market from 2015 to 2026 is primarily split into:

Finance & Accounting
Customer Services
HR
KPO
Procurement

In Chapter 12 and 13.4, on the basis of applications, the Business Process Outsourcing (BPO) market from 2015 to 2026 covers:

Manufacturing
Telecommunications & Technology
BFSI
Retail
Others

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2026) of the following regions are covered in Chapter 5, 6, 7, 8, 9, 10, 13:

North America (Covered in Chapter 6 and 13)

United States

Canada

Mexico

Europe (Covered in Chapter 7 and 13)

Germany

UK

France

Italy

Spain

Russia

Others

Asia-Pacific (Covered in Chapter 8 and 13)

China

Japan

South Korea

Australia

India

Southeast Asia

Others

Middle East and Africa (Covered in Chapter 9 and 13)

Saudi Arabia

UAE

Egypt

Nigeria

South Africa

Others

South America (Covered in Chapter 10 and 13)

Brazil

Argentina

Columbia

Chile

Others

Years considered for this report:

Historical Years: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2020-2026

Table of Content

1 Report Overview

1.1 Study Scope

1.2 Key Market Segments

1.3 Regulatory Scenario by Region/Country

1.4 Market Investment Scenario Strategic

1.5 Market Analysis by Type

1.5.1 Global Business Process Outsourcing (BPO) Market Share by Type (2020-2026)

1.5.2 Finance & Accounting
1.5.3 Customer Services
1.5.4 HR
1.5.5 KPO
1.5.6 Procurement
1.6 Market by Application

1.6.1 Global Business Process Outsourcing (BPO) Market Share by Application (2020-2026)

1.6.2 Manufacturing
1.6.3 Telecommunications & Technology
1.6.4 BFSI
1.6.5 Retail
1.6.6 Others
1.7 Business Process Outsourcing (BPO) Industry Development Trends under COVID-19 Outbreak

1.7.1 Global COVID-19 Status Overview

1.7.2 Influence of COVID-19 Outbreak on Business Process Outsourcing (BPO) Industry Development

2. Global Market Growth Trends

2.1 Industry Trends

2.1.1 SWOT Analysis

2.1.2 Porter’s Five Forces Analysis

2.2 Potential Market and Growth Potential Analysis

2.3 Industry News and Policies by Regions

2.3.1 Industry News

2.3.2 Industry Policies

2.4 Industry Trends Under COVID-19

3 Value Chain of Business Process Outsourcing (BPO) Market

3.1 Value Chain Status

3.2 Business Process Outsourcing (BPO) Manufacturing Cost Structure Analysis

3.2.1 Production Process Analysis

3.2.2 Manufacturing Cost Structure of Business Process Outsourcing (BPO)

3.2.3 Labor Cost of Business Process Outsourcing (BPO)

3.2.3.1 Labor Cost of Business Process Outsourcing (BPO) Under COVID-19

3.3 Sales and Marketing Model Analysis

3.4 Downstream Major Customer Analysis (by Region)

3.5 Value Chain Status Under COVID-19

4 Players Profiles

4.1 IBM Corporation
4.1.1 IBM Corporation Basic Information
4.1.2 Business Process Outsourcing (BPO) Product Profiles, Application and Specification
4.1.3 IBM Corporation Business Process Outsourcing (BPO) Market Performance (2015-2020)
4.1.4 IBM Corporation Business Overview
4.2 Cognizant
4.2.1 Cognizant Basic Information
4.2.2 Business Process Outsourcing (BPO) Product Profiles, Application and Specification
4.2.3 Cognizant Business Process Outsourcing (BPO) Market Performance (2015-2020)
4.2.4 Cognizant Business Overview
4.3 Infosys BPM Limited
4.3.1 Infosys BPM Limited Basic Information
4.3.2 Business Process Outsourcing (BPO) Product Profiles, Application and Specification
4.3.3 Infosys BPM Limited Business Process Outsourcing (BPO) Market Performance (2015-2020)
4.3.4 Infosys BPM Limited Business Overview
4.4 EXLService Holdings, Inc.
4.4.1 EXLService Holdings, Inc. Basic Information
4.4.2 Business Process Outsourcing (BPO) Product Profiles, Application and Specification
4.4.3 EXLService Holdings, Inc. Business Process Outsourcing (BPO) Market Performance (2015-2020)
4.4.4 EXLService Holdings, Inc. Business Overview
4.5 WNS Global Services Ltd.
4.5.1 WNS Global Services Ltd. Basic Information
4.5.2 Business Process Outsourcing (BPO) Product Profiles, Application and Specification
4.5.3 WNS Global Services Ltd. Business Process Outsourcing (BPO) Market Performance (2015-2020)
4.5.4 WNS Global Services Ltd. Business Overview
4.6 Wipro Limited
4.6.1 Wipro Limited Basic Information
4.6.2 Business Process Outsourcing (BPO) Product Profiles, Application and Specification
4.6.3 Wipro Limited Business Process Outsourcing (BPO) Market Performance (2015-2020)
4.6.4 Wipro Limited Business Overview
4.7 Tata Consultancy Services Limited
4.7.1 Tata Consultancy Services Limited Basic Information
4.7.2 Business Process Outsourcing (BPO) Product Profiles, Application and Specification
4.7.3 Tata Consultancy Services Limited Business Process Outsourcing (BPO) Market Performance (2015-2020)
4.7.4 Tata Consultancy Services Limited Business Overview
4.8 Genpact Limited
4.8.1 Genpact Limited Basic Information
4.8.2 Business Process Outsourcing (BPO) Product Profiles, Application and Specification
4.8.3 Genpact Limited Business Process Outsourcing (BPO) Market Performance (2015-2020)
4.8.4 Genpact Limited Business Overview
4.9 Delloite
4.9.1 Delloite Basic Information
4.9.2 Business Process Outsourcing (BPO) Product Profiles, Application and Specification
4.9.3 Delloite Business Process Outsourcing (BPO) Market Performance (2015-2020)
4.9.4 Delloite Business Overview
4.10 Capgemini SE
4.10.1 Capgemini SE Basic Information
4.10.2 Business Process Outsourcing (BPO) Product Profiles, Application and Specification
4.10.3 Capgemini SE Business Process Outsourcing (BPO) Market Performance (2015-2020)
4.10.4 Capgemini SE Business Overview
4.11 Accenture Plc
4.11.1 Accenture Plc Basic Information
4.11.2 Business Process Outsourcing (BPO) Product Profiles, Application and Specification
4.11.3 Accenture Plc Business Process Outsourcing (BPO) Market Performance (2015-2020)
4.11.4 Accenture Plc Business Overview

5 Global Business Process Outsourcing (BPO) Market Analysis by Regions

5.1 Global Business Process Outsourcing (BPO) Sales, Revenue and Market Share by Regions

5.1.1 Global Business Process Outsourcing (BPO) Sales by Regions (2015-2020)

5.1.2 Global Business Process Outsourcing (BPO) Revenue by Regions (2015-2020)

5.2 North America Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

5.3 Europe Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

5.4 Asia-Pacific Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

5.5 Middle East and Africa Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

5.6 South America Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

6 North America Business Process Outsourcing (BPO) Market Analysis by Countries

6.1 North America Business Process Outsourcing (BPO) Sales, Revenue and Market Share by Countries

6.1.1 North America Business Process Outsourcing (BPO) Sales by Countries (2015-2020)

6.1.2 North America Business Process Outsourcing (BPO) Revenue by Countries (2015-2020)

6.1.3 North America Business Process Outsourcing (BPO) Market Under COVID-19

6.2 United States Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

6.2.1 United States Business Process Outsourcing (BPO) Market Under COVID-19

6.3 Canada Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

6.4 Mexico Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

7 Europe Business Process Outsourcing (BPO) Market Analysis by Countries

7.1 Europe Business Process Outsourcing (BPO) Sales, Revenue and Market Share by Countries

7.1.1 Europe Business Process Outsourcing (BPO) Sales by Countries (2015-2020)

7.1.2 Europe Business Process Outsourcing (BPO) Revenue by Countries (2015-2020)

7.1.3 Europe Business Process Outsourcing (BPO) Market Under COVID-19

7.2 Germany Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

7.2.1 Germany Business Process Outsourcing (BPO) Market Under COVID-19

7.3 UK Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

7.3.1 UK Business Process Outsourcing (BPO) Market Under COVID-19

7.4 France Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

7.4.1 France Business Process Outsourcing (BPO) Market Under COVID-19

7.5 Italy Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

7.5.1 Italy Business Process Outsourcing (BPO) Market Under COVID-19

7.6 Spain Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

7.6.1 Spain Business Process Outsourcing (BPO) Market Under COVID-19

7.7 Russia Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

7.7.1 Russia Business Process Outsourcing (BPO) Market Under COVID-19

8 Asia-Pacific Business Process Outsourcing (BPO) Market Analysis by Countries

8.1 Asia-Pacific Business Process Outsourcing (BPO) Sales, Revenue and Market Share by Countries

8.1.1 Asia-Pacific Business Process Outsourcing (BPO) Sales by Countries (2015-2020)

8.1.2 Asia-Pacific Business Process Outsourcing (BPO) Revenue by Countries (2015-2020)

8.1.3 Asia-Pacific Business Process Outsourcing (BPO) Market Under COVID-19

8.2 China Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

8.2.1 China Business Process Outsourcing (BPO) Market Under COVID-19

8.3 Japan Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

8.3.1 Japan Business Process Outsourcing (BPO) Market Under COVID-19

8.4 South Korea Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

8.4.1 South Korea Business Process Outsourcing (BPO) Market Under COVID-19

8.5 Australia Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

8.6 India Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

8.6.1 India Business Process Outsourcing (BPO) Market Under COVID-19

8.7 Southeast Asia Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

8.7.1 Southeast Asia Business Process Outsourcing (BPO) Market Under COVID-19

9 Middle East and Africa Business Process Outsourcing (BPO) Market Analysis by Countries

9.1 Middle East and Africa Business Process Outsourcing (BPO) Sales, Revenue and Market Share by Countries

9.1.1 Middle East and Africa Business Process Outsourcing (BPO) Sales by Countries (2015-2020)

9.1.2 Middle East and Africa Business Process Outsourcing (BPO) Revenue by Countries (2015-2020)

9.1.3 Middle East and Africa Business Process Outsourcing (BPO) Market Under COVID-19

9.2 Saudi Arabia Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

9.3 UAE Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

9.4 Egypt Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

9.5 Nigeria Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

9.6 South Africa Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

10 South America Business Process Outsourcing (BPO) Market Analysis by Countries

10.1 South America Business Process Outsourcing (BPO) Sales, Revenue and Market Share by Countries

10.1.1 South America Business Process Outsourcing (BPO) Sales by Countries (2015-2020)

10.1.2 South America Business Process Outsourcing (BPO) Revenue by Countries (2015-2020)

10.1.3 South America Business Process Outsourcing (BPO) Market Under COVID-19

10.2 Brazil Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

10.2.1 Brazil Business Process Outsourcing (BPO) Market Under COVID-19

10.3 Argentina Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

10.4 Columbia Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

10.5 Chile Business Process Outsourcing (BPO) Sales and Growth Rate (2015-2020)

11 Global Business Process Outsourcing (BPO) Market Segment by Types

11.1 Global Business Process Outsourcing (BPO) Sales, Revenue and Market Share by Types (2015-2020)

11.1.1 Global Business Process Outsourcing (BPO) Sales and Market Share by Types (2015-2020)

11.1.2 Global Business Process Outsourcing (BPO) Revenue and Market Share by Types (2015-2020)

11.2 Finance & Accounting Sales and Price (2015-2020)
11.3 Customer Services Sales and Price (2015-2020)
11.4 HR Sales and Price (2015-2020)
11.5 KPO Sales and Price (2015-2020)
11.6 Procurement Sales and Price (2015-2020)

12 Global Business Process Outsourcing (BPO) Market Segment by Applications

12.1 Global Business Process Outsourcing (BPO) Sales, Revenue and Market Share by Applications (2015-2020)

12.1.1 Global Business Process Outsourcing (BPO) Sales and Market Share by Applications (2015-2020)

12.1.2 Global Business Process Outsourcing (BPO) Revenue and Market Share by Applications (2015-2020)

12.2 Manufacturing Sales, Revenue and Growth Rate (2015-2020)
12.3 Telecommunications & Technology Sales, Revenue and Growth Rate (2015-2020)
12.4 BFSI Sales, Revenue and Growth Rate (2015-2020)
12.5 Retail Sales, Revenue and Growth Rate (2015-2020)
12.6 Others Sales, Revenue and Growth Rate (2015-2020)

13 Business Process Outsourcing (BPO) Market Forecast by Regions (2020-2026)

13.1 Global Business Process Outsourcing (BPO) Sales, Revenue and Growth Rate (2020-2026)

13.2 Business Process Outsourcing (BPO) Market Forecast by Regions (2020-2026)

13.2.1 North America Business Process Outsourcing (BPO) Market Forecast (2020-2026)

13.2.2 Europe Business Process Outsourcing (BPO) Market Forecast (2020-2026)

13.2.3 Asia-Pacific Business Process Outsourcing (BPO) Market Forecast (2020-2026)

13.2.4 Middle East and Africa Business Process Outsourcing (BPO) Market Forecast (2020-2026)

13.2.5 South America Business Process Outsourcing (BPO) Market Forecast (2020-2026)

13.3 Business Process Outsourcing (BPO) Market Forecast by Types (2020-2026)

13.4 Business Process Outsourcing (BPO) Market Forecast by Applications (2020-2026)

13.5 Business Process Outsourcing (BPO) Market Forecast Under COVID-19

14 Appendix

14.1 Methodology

14.2 Research Data Source

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