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2020-2025 Global BPO Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)

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Published on 03/11/2021| Code: MAR41115D| Category: Utilities| Total Pages: 118

Business process outsourcing (BPO) is a method of subcontracting various business-related operations to third-party vendors. Although BPO originally applied solely to manufacturing entities, such as soft drink manufacturers that outsourced large segments of their supply chains, BPO now applies to the outsourcing of services, as well.

This report elaborates the market size, market characteristics, and market growth of the BPO industry, and breaks down according to the type, application, and consumption area of BPO. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for BPO in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.

In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global BPO market covered in Chapter 13:

Wipro Ltd.
3i Infotech
Genpact
Tata Consultancy Services
IBM
Hewlett-Packard Co.
Aegis Ltd.
Accenture
NCO Financial Systems Inc.
Capgemini
Aon plc
EXLService Holdings Inc.
Convergys Corp.
Intelenet Global Services
Xerox Corp.

In Chapter 6, on the basis of types, the BPO market from 2015 to 2025 is primarily split into:

Finance & Accounting
Customer Services
HR Outsourcing
KPO
Procurement Outsourcing

In Chapter 7, on the basis of applications, the BPO market from 2015 to 2025 covers:

Manufacturing
Telecommunications & Technology
Banking
Insurance & Finance Services
Retail
Others

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:

United States

Europe

China

Japan

India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:

North America (Covered in Chapter 8)

United States

Canada

Mexico

Europe (Covered in Chapter 9)

Germany

UK

France

Italy

Spain

Others

Asia-Pacific (Covered in Chapter 10)

China

Japan

India

South Korea

Southeast Asia

Others

Middle East and Africa (Covered in Chapter 11)

Saudi Arabia

UAE

South Africa

Others

South America (Covered in Chapter 12)

Brazil

Others

Years considered for this report:

Historical Years: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2020-2025

Table of Content

1 BPO Market - Research Scope

1.1 Study Goals

1.2 Market Definition and Scope

1.3 Key Market Segments

1.4 Study and Forecasting Years

2 BPO Market - Research Methodology

2.1 Methodology

2.2 Research Data Source

2.2.1 Secondary Data

2.2.2 Primary Data

2.2.3 Market Size Estimation

2.2.4 Legal Disclaimer

3 BPO Market Forces

3.1 Global BPO Market Size

3.2 Top Impacting Factors (PESTEL Analysis)

3.2.1 Political Factors

3.2.2 Economic Factors

3.2.3 Social Factors

3.2.4 Technological Factors

3.2.5 Environmental Factors

3.2.6 Legal Factors

3.3 Industry Trend Analysis

3.4 Industry Trends Under COVID-19

3.4.1 Risk Assessment on COVID-19

3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry

3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario

3.5 Industry Risk Assessment

4 BPO Market - By Geography

4.1 Global BPO Market Value and Market Share by Regions

4.1.1 Global BPO Value ($) by Region (2015-2020)

4.1.2 Global BPO Value Market Share by Regions (2015-2020)

4.2 Global BPO Market Production and Market Share by Major Countries

4.2.1 Global BPO Production by Major Countries (2015-2020)

4.2.2 Global BPO Production Market Share by Major Countries (2015-2020)

4.3 Global BPO Market Consumption and Market Share by Regions

4.3.1 Global BPO Consumption by Regions (2015-2020)

4.3.2 Global BPO Consumption Market Share by Regions (2015-2020)

5 BPO Market - By Trade Statistics

5.1 Global BPO Export and Import

5.2 United States BPO Export and Import (2015-2020)

5.3 Europe BPO Export and Import (2015-2020)

5.4 China BPO Export and Import (2015-2020)

5.5 Japan BPO Export and Import (2015-2020)

5.6 India BPO Export and Import (2015-2020)

5.7 ...

6 BPO Market - By Type

6.1 Global BPO Production and Market Share by Types (2015-2020)

6.1.1 Global BPO Production by Types (2015-2020)

6.1.2 Global BPO Production Market Share by Types (2015-2020)

6.2 Global BPO Value and Market Share by Types (2015-2020)

6.2.1 Global BPO Value by Types (2015-2020)

6.2.2 Global BPO Value Market Share by Types (2015-2020)

6.3 Global BPO Production, Price and Growth Rate of Finance & Accounting (2015-2020)
6.4 Global BPO Production, Price and Growth Rate of Customer Services (2015-2020)
6.5 Global BPO Production, Price and Growth Rate of HR Outsourcing (2015-2020)
6.6 Global BPO Production, Price and Growth Rate of KPO (2015-2020)
6.7 Global BPO Production, Price and Growth Rate of Procurement Outsourcing (2015-2020)

7 BPO Market - By Application

7.1 Global BPO Consumption and Market Share by Applications (2015-2020)

7.1.1 Global BPO Consumption by Applications (2015-2020)

7.1.2 Global BPO Consumption Market Share by Applications (2015-2020)

7.2 Global BPO Consumption and Growth Rate of Manufacturing (2015-2020)
7.3 Global BPO Consumption and Growth Rate of Telecommunications & Technology (2015-2020)
7.4 Global BPO Consumption and Growth Rate of Banking (2015-2020)
7.5 Global BPO Consumption and Growth Rate of Insurance & Finance Services (2015-2020)
7.6 Global BPO Consumption and Growth Rate of Retail (2015-2020)
7.7 Global BPO Consumption and Growth Rate of Others (2015-2020)

8 North America BPO Market

8.1 North America BPO Market Size

8.2 United States BPO Market Size

8.3 Canada BPO Market Size

8.4 Mexico BPO Market Size

8.5 The Influence of COVID-19 on North America Market

9 Europe BPO Market Analysis

9.1 Europe BPO Market Size

9.2 Germany BPO Market Size

9.3 United Kingdom BPO Market Size

9.4 France BPO Market Size

9.5 Italy BPO Market Size

9.6 Spain BPO Market Size

9.7 The Influence of COVID-19 on Europe Market

10 Asia-Pacific BPO Market Analysis

10.1 Asia-Pacific BPO Market Size

10.2 China BPO Market Size

10.3 Japan BPO Market Size

10.4 South Korea BPO Market Size

10.5 Southeast Asia BPO Market Size

10.6 India BPO Market Size

10.7 The Influence of COVID-19 on Asia Pacific Market

11 Middle East and Africa BPO Market Analysis

11.1 Middle East and Africa BPO Market Size

11.2 Saudi Arabia BPO Market Size

11.3 UAE BPO Market Size

11.4 South Africa BPO Market Size

11.5 The Influence of COVID-19 on Middle East and Africa Market

12 South America BPO Market Analysis

12.1 South America BPO Market Size

12.2 Brazil BPO Market Size

12.3 The Influence of COVID-19 on South America Market

13 Company Profiles

13.1 Wipro Ltd.
13.1.1 Wipro Ltd. Basic Information
13.1.2 Wipro Ltd. Product Profiles, Application and Specification
13.1.3 Wipro Ltd. BPO Market Performance (2015-2020)
13.2 3i Infotech
13.2.1 3i Infotech Basic Information
13.2.2 3i Infotech Product Profiles, Application and Specification
13.2.3 3i Infotech BPO Market Performance (2015-2020)
13.3 Genpact
13.3.1 Genpact Basic Information
13.3.2 Genpact Product Profiles, Application and Specification
13.3.3 Genpact BPO Market Performance (2015-2020)
13.4 Tata Consultancy Services
13.4.1 Tata Consultancy Services Basic Information
13.4.2 Tata Consultancy Services Product Profiles, Application and Specification
13.4.3 Tata Consultancy Services BPO Market Performance (2015-2020)
13.5 IBM
13.5.1 IBM Basic Information
13.5.2 IBM Product Profiles, Application and Specification
13.5.3 IBM BPO Market Performance (2015-2020)
13.6 Hewlett-Packard Co.
13.6.1 Hewlett-Packard Co. Basic Information
13.6.2 Hewlett-Packard Co. Product Profiles, Application and Specification
13.6.3 Hewlett-Packard Co. BPO Market Performance (2015-2020)
13.7 Aegis Ltd.
13.7.1 Aegis Ltd. Basic Information
13.7.2 Aegis Ltd. Product Profiles, Application and Specification
13.7.3 Aegis Ltd. BPO Market Performance (2015-2020)
13.8 Accenture
13.8.1 Accenture Basic Information
13.8.2 Accenture Product Profiles, Application and Specification
13.8.3 Accenture BPO Market Performance (2015-2020)
13.9 NCO Financial Systems Inc.
13.9.1 NCO Financial Systems Inc. Basic Information
13.9.2 NCO Financial Systems Inc. Product Profiles, Application and Specification
13.9.3 NCO Financial Systems Inc. BPO Market Performance (2015-2020)
13.10 Capgemini
13.10.1 Capgemini Basic Information
13.10.2 Capgemini Product Profiles, Application and Specification
13.10.3 Capgemini BPO Market Performance (2015-2020)
13.11 Aon plc
13.11.1 Aon plc Basic Information
13.11.2 Aon plc Product Profiles, Application and Specification
13.11.3 Aon plc BPO Market Performance (2015-2020)
13.12 EXLService Holdings Inc.
13.12.1 EXLService Holdings Inc. Basic Information
13.12.2 EXLService Holdings Inc. Product Profiles, Application and Specification
13.12.3 EXLService Holdings Inc. BPO Market Performance (2015-2020)
13.13 Convergys Corp.
13.13.1 Convergys Corp. Basic Information
13.13.2 Convergys Corp. Product Profiles, Application and Specification
13.13.3 Convergys Corp. BPO Market Performance (2015-2020)
13.14 Intelenet Global Services
13.14.1 Intelenet Global Services Basic Information
13.14.2 Intelenet Global Services Product Profiles, Application and Specification
13.14.3 Intelenet Global Services BPO Market Performance (2015-2020)
13.15 Xerox Corp.
13.15.1 Xerox Corp. Basic Information
13.15.2 Xerox Corp. Product Profiles, Application and Specification
13.15.3 Xerox Corp. BPO Market Performance (2015-2020)

14 Market Forecast - By Regions

14.1 North America BPO Market Forecast (2020-2025)

14.2 Europe BPO Market Forecast (2020-2025)

14.3 Asia-Pacific BPO Market Forecast (2020-2025)

14.4 Middle East and Africa BPO Market Forecast (2020-2025)

14.5 South America BPO Market Forecast (2020-2025)

15 Market Forecast - By Type and Applications

15.1 Global BPO Market Forecast by Types (2020-2025)

15.1.1 Global BPO Market Forecast Production and Market Share by Types (2020-2025)

15.1.2 Global BPO Market Forecast Value and Market Share by Types (2020-2025)

15.2 Global BPO Market Forecast by Applications (2020-2025)

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Laundry Capital LLC
Chippenhook Corporation
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IJIN
Hooton
Medica
Medalliacne
Shanghai Chenzhu Instrument Co., Ltd.
Sanofi
Kleen Linnebo und Partner GbR
Bond-Pro, Inc.
E&L Faster Food Imports Inc.
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