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Global Backoffice Workforce Management Market Report 2020 by Key Players, Types, Applications, Countries, Market Size, Forecast to 2026 (Based on 2020 COVID-19 Worldwide Spread)

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Published on 09/08/2020| Code: MAR41115D| Category: Utilities| Total Pages: 124

The Backoffice Workforce Management market is expected to grow from USD X.X million in 2020 to USD X.X million by 2026, at a CAGR of X.X% during the forecast period. The global Backoffice Workforce Management market report is a comprehensive research that focuses on the overall consumption structure, development trends, sales models and sales of top countries in the global Backoffice Workforce Management market. The report focuses on well-known providers in the global Backoffice Workforce Management industry, market segments, competition, and the macro environment.

Under COVID-19 Outbreak, how the Backoffice Workforce Management Industry will develop is also analyzed in detail in Chapter 1.7 of the report.

In Chapter 2.4, we analyzed industry trends in the context of COVID-19.

In Chapter 3.5, we analyzed the impact of COVID-19 on the product industry chain based on the upstream and downstream markets.

In Chapters 6 to 10 of the report, we analyze the impact of COVID-19 on various regions and major countries.

In chapter 13.5, the impact of COVID-19 on the future development of the industry is pointed out.

A holistic study of the market is made by considering a variety of factors, from demographics conditions and business cycles in a particular country to market-specific microeconomic impacts. The study found the shift in market paradigms in terms of regional competitive advantage and the competitive landscape of major players.

Key players in the global Backoffice Workforce Management market covered in Chapter 4:

Genesys
Cicero Inc.
Monet Software
NICE
Aspect Software
TrackTik
Verint System Inc.
ActoiveOps Limited
Intradiem
Calabrio
Teleopti

In Chapter 11 and 13.3, on the basis of types, the Backoffice Workforce Management market from 2015 to 2026 is primarily split into:

Operation Visualizer
Performance Management
Back-Office Optimization
Robotic Process Automation
Desktop & Process Analytics
Others

In Chapter 12 and 13.4, on the basis of applications, the Backoffice Workforce Management market from 2015 to 2026 covers:

IT & Telecommunication
BFSI
Retail & E-commerce
Transportation
Government
Others

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2026) of the following regions are covered in Chapter 5, 6, 7, 8, 9, 10, 13:

North America (Covered in Chapter 6 and 13)

United States

Canada

Mexico

Europe (Covered in Chapter 7 and 13)

Germany

UK

France

Italy

Spain

Russia

Others

Asia-Pacific (Covered in Chapter 8 and 13)

China

Japan

South Korea

Australia

India

Southeast Asia

Others

Middle East and Africa (Covered in Chapter 9 and 13)

Saudi Arabia

UAE

Egypt

Nigeria

South Africa

Others

South America (Covered in Chapter 10 and 13)

Brazil

Argentina

Columbia

Chile

Others

Years considered for this report:

Historical Years: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2020-2026

Table of Content

1 Report Overview

1.1 Study Scope

1.2 Key Market Segments

1.3 Regulatory Scenario by Region/Country

1.4 Market Investment Scenario Strategic

1.5 Market Analysis by Type

1.5.1 Global Backoffice Workforce Management Market Share by Type (2020-2026)

1.5.2 Operation Visualizer
1.5.3 Performance Management
1.5.4 Back-Office Optimization
1.5.5 Robotic Process Automation
1.5.6 Desktop & Process Analytics
1.5.7 Others
1.6 Market by Application

1.6.1 Global Backoffice Workforce Management Market Share by Application (2020-2026)

1.6.2 IT & Telecommunication
1.6.3 BFSI
1.6.4 Retail & E-commerce
1.6.5 Transportation
1.6.6 Government
1.6.7 Others
1.7 Backoffice Workforce Management Industry Development Trends under COVID-19 Outbreak

1.7.1 Global COVID-19 Status Overview

1.7.2 Influence of COVID-19 Outbreak on Backoffice Workforce Management Industry Development

2. Global Market Growth Trends

2.1 Industry Trends

2.1.1 SWOT Analysis

2.1.2 Porter’s Five Forces Analysis

2.2 Potential Market and Growth Potential Analysis

2.3 Industry News and Policies by Regions

2.3.1 Industry News

2.3.2 Industry Policies

2.4 Industry Trends Under COVID-19

3 Value Chain of Backoffice Workforce Management Market

3.1 Value Chain Status

3.2 Backoffice Workforce Management Manufacturing Cost Structure Analysis

3.2.1 Production Process Analysis

3.2.2 Manufacturing Cost Structure of Backoffice Workforce Management

3.2.3 Labor Cost of Backoffice Workforce Management

3.2.3.1 Labor Cost of Backoffice Workforce Management Under COVID-19

3.3 Sales and Marketing Model Analysis

3.4 Downstream Major Customer Analysis (by Region)

3.5 Value Chain Status Under COVID-19

4 Players Profiles

4.1 Genesys
4.1.1 Genesys Basic Information
4.1.2 Backoffice Workforce Management Product Profiles, Application and Specification
4.1.3 Genesys Backoffice Workforce Management Market Performance (2015-2020)
4.1.4 Genesys Business Overview
4.2 Cicero Inc.
4.2.1 Cicero Inc. Basic Information
4.2.2 Backoffice Workforce Management Product Profiles, Application and Specification
4.2.3 Cicero Inc. Backoffice Workforce Management Market Performance (2015-2020)
4.2.4 Cicero Inc. Business Overview
4.3 Monet Software
4.3.1 Monet Software Basic Information
4.3.2 Backoffice Workforce Management Product Profiles, Application and Specification
4.3.3 Monet Software Backoffice Workforce Management Market Performance (2015-2020)
4.3.4 Monet Software Business Overview
4.4 NICE
4.4.1 NICE Basic Information
4.4.2 Backoffice Workforce Management Product Profiles, Application and Specification
4.4.3 NICE Backoffice Workforce Management Market Performance (2015-2020)
4.4.4 NICE Business Overview
4.5 Aspect Software
4.5.1 Aspect Software Basic Information
4.5.2 Backoffice Workforce Management Product Profiles, Application and Specification
4.5.3 Aspect Software Backoffice Workforce Management Market Performance (2015-2020)
4.5.4 Aspect Software Business Overview
4.6 TrackTik
4.6.1 TrackTik Basic Information
4.6.2 Backoffice Workforce Management Product Profiles, Application and Specification
4.6.3 TrackTik Backoffice Workforce Management Market Performance (2015-2020)
4.6.4 TrackTik Business Overview
4.7 Verint System Inc.
4.7.1 Verint System Inc. Basic Information
4.7.2 Backoffice Workforce Management Product Profiles, Application and Specification
4.7.3 Verint System Inc. Backoffice Workforce Management Market Performance (2015-2020)
4.7.4 Verint System Inc. Business Overview
4.8 ActoiveOps Limited
4.8.1 ActoiveOps Limited Basic Information
4.8.2 Backoffice Workforce Management Product Profiles, Application and Specification
4.8.3 ActoiveOps Limited Backoffice Workforce Management Market Performance (2015-2020)
4.8.4 ActoiveOps Limited Business Overview
4.9 Intradiem
4.9.1 Intradiem Basic Information
4.9.2 Backoffice Workforce Management Product Profiles, Application and Specification
4.9.3 Intradiem Backoffice Workforce Management Market Performance (2015-2020)
4.9.4 Intradiem Business Overview
4.10 Calabrio
4.10.1 Calabrio Basic Information
4.10.2 Backoffice Workforce Management Product Profiles, Application and Specification
4.10.3 Calabrio Backoffice Workforce Management Market Performance (2015-2020)
4.10.4 Calabrio Business Overview
4.11 Teleopti
4.11.1 Teleopti Basic Information
4.11.2 Backoffice Workforce Management Product Profiles, Application and Specification
4.11.3 Teleopti Backoffice Workforce Management Market Performance (2015-2020)
4.11.4 Teleopti Business Overview

5 Global Backoffice Workforce Management Market Analysis by Regions

5.1 Global Backoffice Workforce Management Sales, Revenue and Market Share by Regions

5.1.1 Global Backoffice Workforce Management Sales by Regions (2015-2020)

5.1.2 Global Backoffice Workforce Management Revenue by Regions (2015-2020)

5.2 North America Backoffice Workforce Management Sales and Growth Rate (2015-2020)

5.3 Europe Backoffice Workforce Management Sales and Growth Rate (2015-2020)

5.4 Asia-Pacific Backoffice Workforce Management Sales and Growth Rate (2015-2020)

5.5 Middle East and Africa Backoffice Workforce Management Sales and Growth Rate (2015-2020)

5.6 South America Backoffice Workforce Management Sales and Growth Rate (2015-2020)

6 North America Backoffice Workforce Management Market Analysis by Countries

6.1 North America Backoffice Workforce Management Sales, Revenue and Market Share by Countries

6.1.1 North America Backoffice Workforce Management Sales by Countries (2015-2020)

6.1.2 North America Backoffice Workforce Management Revenue by Countries (2015-2020)

6.1.3 North America Backoffice Workforce Management Market Under COVID-19

6.2 United States Backoffice Workforce Management Sales and Growth Rate (2015-2020)

6.2.1 United States Backoffice Workforce Management Market Under COVID-19

6.3 Canada Backoffice Workforce Management Sales and Growth Rate (2015-2020)

6.4 Mexico Backoffice Workforce Management Sales and Growth Rate (2015-2020)

7 Europe Backoffice Workforce Management Market Analysis by Countries

7.1 Europe Backoffice Workforce Management Sales, Revenue and Market Share by Countries

7.1.1 Europe Backoffice Workforce Management Sales by Countries (2015-2020)

7.1.2 Europe Backoffice Workforce Management Revenue by Countries (2015-2020)

7.1.3 Europe Backoffice Workforce Management Market Under COVID-19

7.2 Germany Backoffice Workforce Management Sales and Growth Rate (2015-2020)

7.2.1 Germany Backoffice Workforce Management Market Under COVID-19

7.3 UK Backoffice Workforce Management Sales and Growth Rate (2015-2020)

7.3.1 UK Backoffice Workforce Management Market Under COVID-19

7.4 France Backoffice Workforce Management Sales and Growth Rate (2015-2020)

7.4.1 France Backoffice Workforce Management Market Under COVID-19

7.5 Italy Backoffice Workforce Management Sales and Growth Rate (2015-2020)

7.5.1 Italy Backoffice Workforce Management Market Under COVID-19

7.6 Spain Backoffice Workforce Management Sales and Growth Rate (2015-2020)

7.6.1 Spain Backoffice Workforce Management Market Under COVID-19

7.7 Russia Backoffice Workforce Management Sales and Growth Rate (2015-2020)

7.7.1 Russia Backoffice Workforce Management Market Under COVID-19

8 Asia-Pacific Backoffice Workforce Management Market Analysis by Countries

8.1 Asia-Pacific Backoffice Workforce Management Sales, Revenue and Market Share by Countries

8.1.1 Asia-Pacific Backoffice Workforce Management Sales by Countries (2015-2020)

8.1.2 Asia-Pacific Backoffice Workforce Management Revenue by Countries (2015-2020)

8.1.3 Asia-Pacific Backoffice Workforce Management Market Under COVID-19

8.2 China Backoffice Workforce Management Sales and Growth Rate (2015-2020)

8.2.1 China Backoffice Workforce Management Market Under COVID-19

8.3 Japan Backoffice Workforce Management Sales and Growth Rate (2015-2020)

8.3.1 Japan Backoffice Workforce Management Market Under COVID-19

8.4 South Korea Backoffice Workforce Management Sales and Growth Rate (2015-2020)

8.4.1 South Korea Backoffice Workforce Management Market Under COVID-19

8.5 Australia Backoffice Workforce Management Sales and Growth Rate (2015-2020)

8.6 India Backoffice Workforce Management Sales and Growth Rate (2015-2020)

8.6.1 India Backoffice Workforce Management Market Under COVID-19

8.7 Southeast Asia Backoffice Workforce Management Sales and Growth Rate (2015-2020)

8.7.1 Southeast Asia Backoffice Workforce Management Market Under COVID-19

9 Middle East and Africa Backoffice Workforce Management Market Analysis by Countries

9.1 Middle East and Africa Backoffice Workforce Management Sales, Revenue and Market Share by Countries

9.1.1 Middle East and Africa Backoffice Workforce Management Sales by Countries (2015-2020)

9.1.2 Middle East and Africa Backoffice Workforce Management Revenue by Countries (2015-2020)

9.1.3 Middle East and Africa Backoffice Workforce Management Market Under COVID-19

9.2 Saudi Arabia Backoffice Workforce Management Sales and Growth Rate (2015-2020)

9.3 UAE Backoffice Workforce Management Sales and Growth Rate (2015-2020)

9.4 Egypt Backoffice Workforce Management Sales and Growth Rate (2015-2020)

9.5 Nigeria Backoffice Workforce Management Sales and Growth Rate (2015-2020)

9.6 South Africa Backoffice Workforce Management Sales and Growth Rate (2015-2020)

10 South America Backoffice Workforce Management Market Analysis by Countries

10.1 South America Backoffice Workforce Management Sales, Revenue and Market Share by Countries

10.1.1 South America Backoffice Workforce Management Sales by Countries (2015-2020)

10.1.2 South America Backoffice Workforce Management Revenue by Countries (2015-2020)

10.1.3 South America Backoffice Workforce Management Market Under COVID-19

10.2 Brazil Backoffice Workforce Management Sales and Growth Rate (2015-2020)

10.2.1 Brazil Backoffice Workforce Management Market Under COVID-19

10.3 Argentina Backoffice Workforce Management Sales and Growth Rate (2015-2020)

10.4 Columbia Backoffice Workforce Management Sales and Growth Rate (2015-2020)

10.5 Chile Backoffice Workforce Management Sales and Growth Rate (2015-2020)

11 Global Backoffice Workforce Management Market Segment by Types

11.1 Global Backoffice Workforce Management Sales, Revenue and Market Share by Types (2015-2020)

11.1.1 Global Backoffice Workforce Management Sales and Market Share by Types (2015-2020)

11.1.2 Global Backoffice Workforce Management Revenue and Market Share by Types (2015-2020)

11.2 Operation Visualizer Sales and Price (2015-2020)
11.3 Performance Management Sales and Price (2015-2020)
11.4 Back-Office Optimization Sales and Price (2015-2020)
11.5 Robotic Process Automation Sales and Price (2015-2020)
11.6 Desktop & Process Analytics Sales and Price (2015-2020)
11.7 Others Sales and Price (2015-2020)

12 Global Backoffice Workforce Management Market Segment by Applications

12.1 Global Backoffice Workforce Management Sales, Revenue and Market Share by Applications (2015-2020)

12.1.1 Global Backoffice Workforce Management Sales and Market Share by Applications (2015-2020)

12.1.2 Global Backoffice Workforce Management Revenue and Market Share by Applications (2015-2020)

12.2 IT & Telecommunication Sales, Revenue and Growth Rate (2015-2020)
12.3 BFSI Sales, Revenue and Growth Rate (2015-2020)
12.4 Retail & E-commerce Sales, Revenue and Growth Rate (2015-2020)
12.5 Transportation Sales, Revenue and Growth Rate (2015-2020)
12.6 Government Sales, Revenue and Growth Rate (2015-2020)
12.7 Others Sales, Revenue and Growth Rate (2015-2020)

13 Backoffice Workforce Management Market Forecast by Regions (2020-2026)

13.1 Global Backoffice Workforce Management Sales, Revenue and Growth Rate (2020-2026)

13.2 Backoffice Workforce Management Market Forecast by Regions (2020-2026)

13.2.1 North America Backoffice Workforce Management Market Forecast (2020-2026)

13.2.2 Europe Backoffice Workforce Management Market Forecast (2020-2026)

13.2.3 Asia-Pacific Backoffice Workforce Management Market Forecast (2020-2026)

13.2.4 Middle East and Africa Backoffice Workforce Management Market Forecast (2020-2026)

13.2.5 South America Backoffice Workforce Management Market Forecast (2020-2026)

13.3 Backoffice Workforce Management Market Forecast by Types (2020-2026)

13.4 Backoffice Workforce Management Market Forecast by Applications (2020-2026)

13.5 Backoffice Workforce Management Market Forecast Under COVID-19

14 Appendix

14.1 Methodology

14.2 Research Data Source

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